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East Oxford, Oxford OX4
4.6/5, 427 Reviews
10% Recommended
50% letting valuation accuracy
20% letting fee satisfaction
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"Avoid This Letting Agency –..."
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1 Star Review
By : 'Alena Goebel'
Services :
Would you recommend ? : No
1 Mar 2026People found this helpful0
Avoid This Letting Agency – Negligent and Unethical If I could give zero stars, I would. This agency repeatedly ignored serious maintenance issues throughout our tenancy. We reported a foul smell in the kitchen and persistent damp on the walls just after moving in, yet nothing was done despite multiple complaints. It wasn’t until the council got involved and imposed mandatory structural improvements that these issues were finally acknowledged. In hindsight, there were clear signs of these structural failures before we even moved in, which the agency willfully ignored. The boiler was an ongoing nightmare. It broke down so many times we lost count, leaving us without heating or hot water for days in winter temperatures. Even British Gas confirmed the unit was too old and needed replacing, but the landlord refused. When the landlord finally visited, they were dismissive and rude. The letting agency was scared of them and would not speak up. On top of this, black mould was present in every room, making the living conditions completely unsafe. The agency failed in its duty to ensure the property was safe and habitable. Proving just how dire the situation was, the house sat empty for 10 months after we moved out because of the extensive work required imposed by the council to make it livable again. This work should have been done long before we ever signed a lease. Their lack of care for tenants’ well-being is appalling. They continue to protect negligent landlords at the expense of residents. Do yourself a huge favour and stay far away from this agency.
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Latest Reviews
Gillian Dickie
Ian Wood
28 Nov 2025
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 20% | £0 | £0 |
| Lettings | 50% | 20% | £1,800 | £1,800 |
Address
Finders Keepers
122 London Road, Oxford, Oxfordshire
OX4 1AB
01865 307207
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Finders Keepers Branches (View All 10)
Avoid This Letting Agency – ...
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1 Star Review
By : 'Alena'
Services :
Would you recommend ? : No
1 Mar 2026People found this helpful
Avoid This Letting Agency – Negligent and Unethical If I could give zero stars, I would. This agency repeatedly ignored serious maintenance issues throughout our tenancy. We reported a foul smell in the kitchen and persistent damp on the walls just after moving in, yet nothing was done despite... Read Full Review
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Our experience with Finders ...
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1 Star Review
By : 'Gillian'
Services :
Would you recommend ? : No
12 Feb 2026People found this helpful
Our experience with Finders Keepers (East Oxford, 122 London Road) has been consistently disappointing and unprofessional. On two separate occasions, regarding two different properties, my partner contacted the office to arrange viewings. Each time, we were kept on the phone for several minutes... Read Full Review
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Outstanding ...
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5 Star Review
By : 'Afik'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : OX3
15 Jan 2026
People found this helpful0
We recently moved to Oxford from overseas and managed to secure our dream home before arrival - thanks to the excellent, very friendly and professional service from Rebecca and the rest of the Finders Keepers... Read Full Review
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Excellent property management ...
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5 Star Review
By : 'Happy'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : OX4
13 Jan 2026
People found this helpful0
We’ve had a really positive experience with Finders Keepers, especially our lovely property manager Lily. From the start, communication has been very clear, respectful, and easy, which makes a huge difference day to day. Our property manager has a really positive spirit and handles everything with ... Read Full Review
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... ...
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5 Star Review
By : 'Ian'
Services :
Would you recommend ? : Yes
28 Nov 2025People found this helpful
... Read Full Review
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Very responsive team and ...
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5 Star Review
By : 'Jack'
Services :
Would you recommend ? : Yes
25 Nov 2025People found this helpful
Very responsive team and helpful with the application and move in process. I spoke with Rebecca who was very helpful and always on the other end of the phone even for the smallest queries which helped move the process along much... Read Full Review
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During an unxepected house ...
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5 Star Review
By : 'E'
Services :
Would you recommend ? : Yes
20 Nov 2025People found this helpful
During an unxepected house hunt, Emma from the East Oxford lettings dept was so friendly, reassuring, and supportive - she made the process easy despite stressful circumstances. If that service level is anything to go by, I have no doubt the property management with our new home will be... Read Full Review
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Finders Keepers were ...
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5 Star Review
By : 'Annalie'
Services :
Would you recommend ? : Yes
17 Nov 2025People found this helpful0
Finders Keepers were absolutely great. I was able to move into a new flat within the week of making contact with Finders Keepers to look for a flat. Rebecca was very helpful and responsive and able to organize this very quick move in for me. And Lily has been great tending to any help with the... Read Full Review
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I had a tenancy agreement for ...
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5 Star Review
By : 'Dr'
Services :
Would you recommend ? : Yes
10 Nov 2025People found this helpful
I had a tenancy agreement for 3 years with Finders keepers, my property manager was Ms Alyshia. She has been great, very supportive and understanding. She's been very helpful and responsive always. It's been a pleasure working with... Read Full Review
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We had a great experience ...
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5 Star Review
By : 'R'
Services :
Would you recommend ? : Yes
6 Nov 2025People found this helpful
We had a great experience working with Bella from Finders Keepers Realty. She was friendly, thorough, and very responsive throughout the process. We especially appreciated the helpful videos provided for each property, which made it much easier to narrow down options before visiting in person. She... Read Full Review
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Very good people i am very ...
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5 Star Review
By : 'Mada'
Services :
Would you recommend ? : Yes
3 Nov 2025People found this helpful
Very good people i am very happy with this... Read Full Review
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My husband and I stayed at a ...
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5 Star Review
By : 'Carmen'
Services :
Would you recommend ? : Yes
11 Oct 2025People found this helpful0
My husband and I stayed at a flat managed by Finders Keepers in the Headington area for two years, and we would have loved to keep staying, if we hadn't moved overseas. The FK team was responsive and very professional from the moment we first got in touch about viewing the unit until the final... Read Full Review
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... ...
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5 Star Review
By : 'Ricardo'
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Would you recommend ? : Yes
4 Oct 2025People found this helpful0
... Read Full Review
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Rebecca Falcini at Finders ...
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5 Star Review
By : 'Bethan'
Services :
Would you recommend ? : Yes
28 Sept 2025People found this helpful0
Rebecca Falcini at Finders Keepers is wonderful!! She has made the whole process of finding a flat so seamless and stress-free and has been so responsive via both phone and email. She has been accommodating, kind and willing to clarify any query or concern we had. Would highly... Read Full Review
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Had a good experience renting ...
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5 Star Review
By : 'Ryan'
Services :
Would you recommend ? : Yes
26 Sept 2025People found this helpful
Had a good experience renting from Finders Keepers overall. Special thanks to our property manager, Charlie, for her assistance during our tenancy and with the move-out... Read Full Review
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Bella was super helpful, ...
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5 Star Review
By : 'Gopichand'
Services :
Would you recommend ? : Yes
23 Sept 2025People found this helpful
Bella was super helpful, flexible, knowledgeable about the neighborhoods of our viewings. I found Finders Keepers agents very professional, and I highly recommend... Read Full Review
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Efficient, patient, and ...
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5 Star Review
By : '-JFBL-'
Services :
Would you recommend ? : Yes
23 Sept 2025People found this helpful
Efficient, patient, and... Read Full Review
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The team helped us find a ...
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5 Star Review
By : 'Lenka'
Services :
Would you recommend ? : Yes
18 Sept 2025People found this helpful0
The team helped us find a perfect home for me and my partner, and we were very happy with the professional, friendly, and helpful customer service. I will definitely recommend Finders Keepers to... Read Full Review
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Claire was our property ...
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5 Star Review
By : 'E'
Services :
Would you recommend ? : Yes
16 Sept 2025People found this helpful0
Claire was our property manager for the year. Was very responsive and explained everything clearly. Demonstrated very good local knowledge. Concerns addressed via email, phone or online portal. Would... Read Full Review
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... ...
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5 Star Review
By : '石元峰'
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Would you recommend ? : Yes
2 Sept 2025People found this helpful0
... Read Full Review
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