I am sharing my experience with Taylors (Stourbridge) to warn others of the aggressive and unsubstantiated claims I faced following a 6year tenancy. ​Taylors attempted to claim £1,047.50 'damages' on a property they had already sold 'as seen'. The independent DPS adjudicator dismissed the vast majority of their claims, highlighting a significant lack of evidence and professional due diligence: ​Fabricated Loss: Taylors claimed the property sale price was reduced by £10,000 due to its condition. The adjudicator’s report explicitly states that Taylors provided 'no evidence' to support this massive assertion. ​Attempted Betterment: They sought £420 cleaning and £420 an ovenhob. The adjudicator awarded £0.00 both, noting that the landlord suffered no actual loss. The report also blocked claims 10yearold carpets, stating that any award would result in 'betterment to the landlord, which is not permitted.' ​False Accusations: Taylors initially accused me of 'taking' the ovenhob. They were forced to make a Uturn and £420 once it was proven the appliances were my own property—a fact they failed to check before making the claim. ​Contradictory Conduct: While their Lettings department claimed the house was 'unsatisfactory,' their Sales department marketed it as 'attractive and wellpresented' £170,000. ​Regulatory Issues: I have been forced to report Taylors to the ICO a significant GDPR breach involving the leak of sensitive financial data, and a formal is currently open with the Property Redress Scheme (PRS). ​This agent’s attempt to claim over £1,000 without evidence was described by the adjudicator as having 'no additional loss.' If you value your deposit and your data, look elsewhere

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