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Houseen
3.4/5, 42 Reviews
68% Recommended
67% letting valuation accuracy
75% letting fee satisfaction
Houseen Lettings is committed to offering landlords and tenants in Brighton and Hove the best service possible. Our team of professionals know the area inside out, we have proven in-depth knowledge of property management and letting and will always ensure that you can trust us to make letting & renting a prope
rty a straightforward, worry-free affair.
"Frustrating renting..."
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1 Star Review
Debbie
Ryan
By : 'Joseph White'
Services : Letting(I am a Tenant)
Would you recommend ? : No
5 Jan 2026
People found this helpful0
Many of the items you attempted to deduct from our deposit were already damaged or defective at the start of the tenancy. These issues were clearly documented and reported at movein via emails, photographs, and videos, which remain available. Despite this, you later attempted to claim these same preexisting issues as tenant damage, as you had not been informed. Regarding the furniture, the only request we made was a sofa bed. The replacement provided was of extremely low quality. After only six months of normal use, the lowestgrade wooden structure became exposed and the cushioning had completely deteriorated, making the sofa extremely uncomfortable to sit or sleep on. Please review the photographs to understand the condition. Normal wear on a sofa that is actively used is entirely expected, and this deterioration reflects poor quality rather than misuse. The kitchen dining table also began peeling gradually during everyday use. We reported this issue when it first appeared and were informed that replacement would be required. Despite this, the same known issue was later included in your deposit claim. We resent our original movein emails with full photographic and video evidence, yet these facts were never acknowledged. Instead, our emails went unanswered — including messages sent via the TDS platform, where responses form part of the formal dispute process. While you state that TDS did not “intervene,” the reality is that we were forced to raise a formal dispute because deposit negotiations were not handled fairly or transparently. The outcome supported our position. We also noted that the amounts submitted to TDS were higher than those quoted to us directly, which raised serious concerns. You further state that communication from us was lacking. This is incorrect. We contacted you repeatedly with detailed explanations and evidence. The process was prolonged unnecessarily, creating pressure to accept deductions we did not agree with. After reviewing similar public complaints, we became aware that this approach does not appear to be isolated. Additionally, as firsttime renters in the UK, we were asked to pay six months’ rent upfront, which we accepted. A further clause allowed the landlord to demand the remaining six months at their discretion. When we queried this, we were told our monthly rent period would begin in February 2025. Despite this assurance, during the third month of the tenancy we were asked to pay the remaining six months in full. Finally, although the tenancy agreement stated that all bills were included, we were later asked to pay utilities. After seeking legal advice locally, we were informed that these requests were incorrect. Taken together — attempts to charge documented preexisting damage, extremely poorquality replacements, unanswered communications, contractual inconsistencies, and deposit handling — this experience was deeply distressing. We stand by our review, which is supported by written correspondence, photographs, videos, and thirdparty involvement.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 75.00% | £450 | £2,100 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 3 | 0 | 22 | 17 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- BN1
- BN2
- BN3
- BN4
Address
Houseen
62 Church Road, Hove, East Sussex
BN3 2FP
01273 652222
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- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 10:00 - 15:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Frustrating renting ...
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1 Star Review
By : 'Joseph'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Would you recommend ? : No
5 Jan 2026
People found this helpful
Based on my personal experience renting through this letting agent, I would strongly warn others to approach this company with extreme caution. From the very beginning of the tenancy, the property was handed over with multiple faults, damage, and defective items. All of these issues were fully ... Read Full Review
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Frustrating renting ...
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1 Star Review
By : 'Joseph'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Would you recommend ? : No
5 Jan 2026
People found this helpful0
Many of the items you attempted to deduct from our deposit were already damaged or defective at the start of the tenancy. These issues were clearly documented and reported at movein via emails, photographs, and videos, which remain available. Despite this, you later attempted to claim these same ... Read Full Review
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I have rented 7 times in ...
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1 Star Review
By : 'Ars'
Branch : Hove, 62 Church Road
Services : 2
Would you recommend ? : No
Postcode : SE17
16 Sept 2025
People found this helpful
I have rented 7 times in London, and the experience with Houseen has been the worst. The communication is very poor – they don't reply on time, being rude at times, and change things last minute. Also they misrepresented our contract trying to push us into a price increase and a 12month ... Read Full Review
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House was fine for the ...
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1 Star Review
By : 'ThePerfectTenant'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN3
8 Jul 2025
People found this helpful1
House was fine the tenancy but the fact they've just tried to charge £320 end of tenancy cleaning and paint touch up of a perfect room is so embarrassing and this 1 star review will draw your attention: video your room when you ... Read Full Review
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Be ware if you want your ...
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1 Star Review
By : 'Richard'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : TW8
4 Mar 2025
People found this helpful0
Be ware you want your deposit back! They try to screw you over with deductions without proof! Trying to deduct amounts of something which has been there before. This looks like a ... Read Full Review
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rent ...
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5 Star Review
By : 'mingda'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : BN1
31 Oct 2024
People found this helpful0
This is a very good house rental company and the service is ... Read Full Review
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Shocking company. Rented a ...
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1 Star Review
By : 'Jon'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN10
24 Oct 2024
People found this helpful0
Shocking company. Rented a flat to a family member. Did nothing in 3 years except take money. Debbie and Ryan are slimy little slugs. How they get up in the morning knowing what they are doing is a ... Read Full Review
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I had to rent from abroad ...
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5 Star Review
By : 'Feyza'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN3
27 Sept 2024
People found this helpful0
I had to rent from abroad before coming to the city. The team answered all my questions with an open heart and helpfulness. They would remove all my worries. They took care of a few small problems I had after moving. The property was the same as the one I was told, I didn't experience any ... Read Full Review
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They are ...
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1 Star Review
By : 'Mayam'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Rent PCM : £1750
Would you recommend ? : No
Postcode : W6
24 Jul 2024
People found this helpful0
worse Experian ever . Isabella Asked me to pay £400 deposit and they let the property to someone else while I was in the referencing process . I called Rightmove and Asked for update and they told me that estate agent let the property to some on else . I spoke to Isabella and she asked ... Read Full Review
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This agency needs to enhance ...
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2 Star Review
By : 'José'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN3
13 Feb 2024
People found this helpful0
This agency needs to enhance its services, particularly in terms of tenant relations. My experience living in a property managed by Houssen was marred by an incessant stream of legal complications from the beginning to the end of the contract. Improved communication and efficiency are imperative to ... Read Full Review
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Review ...
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5 Star Review
By : 'Brenda'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN1
2 Nov 2023
People found this helpful0
Thank you Houseen for helping me find my new home.Your service is so effective and prompt . You made this so easy for me . Thank ... Read Full Review
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Kind and ...
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5 Star Review
By : 'Oscar'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : BN1
29 Oct 2023
People found this helpful0
Me & my partner haven't had a single problem Houseen couldn't fix quickly & professionally since we moved into our flat this summer. If you have a choice of agent, go with ... Read Full Review
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nice，everyone is ...
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5 Star Review
By : 'hanli'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN1
22 Sept 2023
People found this helpful0
nice，everyone is friendly！house is comfortable！quite and good！and that is ... Read Full Review
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NO RENT REFUND FROM AGENCY ...
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1 Star Review
By : 'Fernando'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Rent PCM : £2100
Would you recommend ? : No
Postcode : BN1
10 Aug 2023
People found this helpful0
We leased a property at Sheffield Court through the agency, committing to a year-long tenancy and paying a full 12 months' rent upfront. Despite adhering to the terms, we opted for an early termination, paying £600 to facilitate re-letting. Despite vacating on June 2nd, we have yet ... Read Full Review
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Wonderful ...
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5 Star Review
By : 'Jeremy'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN1
3 Aug 2023
People found this helpful0
I am an international student, and the staff at Houseen have been very helpful in finding suitable properties. They are very friendly and patient, and I highly recommend ... Read Full Review
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I'm an international ...
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5 Star Review
By : 'Deyi'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BN1
14 Oct 2021
People found this helpful0
I'm an international student. Through Houssen I did a good job of finding and renting the house, and under Debbie's guidance I completed the whole process, and on my first day in the UK I got the keys and moved in without any problems which was a perfect ... Read Full Review
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awful agency ,they dont even ...
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1 Star Review
By : 'mac'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Rent PCM : £790
Would you recommend ? : No
Postcode : BN3
28 May 2021
People found this helpful0
awful agency ,they dont even have a complaints procedure in place and they deal with unscrupulous landlords never again Dodgy contracts and breaking the ... Read Full Review
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Terrible customer service, ...
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1 Star Review
By : 'Old'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN3
11 Jan 2019
People found this helpful2
These guys are terrible, they arrange viewings to the houses they are renting without letting the old tenants know. When you address this with them, they are not bothered. They either enter the house without notice or then agree a viewing with a possible future tenant but do not bother to come to ... Read Full Review
Comments on Agent Fees
No idea, probably too high for what you get
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I moved from Birmingham to ...
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5 Star Review
By : 'SteveGJ'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : BN3
18 Feb 2018
People found this helpful0
I moved from Birmingham to Hove for work just over a year ago. I had never leased before and Debbie was superb in sorting all the necessary paperwork out etc. She was also really helpful in getting a number of issues with the apartment sorted before I moved in. I have had cause to call on her ... Read Full Review
Comments on Agent Fees
The fees are on par with most other letting agents I looked at prior to settling on my current home
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I have been a tenant with ...
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5 Star Review
By : 'Grant'
Branch : Hove, 62 Church Road
Services : Letting (As a Tenant)
Rent PCM : £605
Would you recommend ? : Yes
Postcode : BN3
13 Feb 2018
People found this helpful0
I have been a tenant with houseen for 18 months with no problems, any small issues have been sorted quickly and professionally. The office team are always ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9/8/2016, 6:53:10 AM by allAgents
