Big mistake. Look elsewhere for property sales in Edinburgh (Stockbridge). We wasted 6 months of our time, on top of the wasted funds spent on two Home Reports and an architectural survey. As well as negatively impacting the perceived value of our property for future sales because it wasn't sold in that period. Ballantyne's inability to sell our property has also cost us significantly in the purchase of our new home. First, our premium mortgage offer expired so we had to secure a lesser favourable offer from a different bank. Second, we had to pay the 6% second dwelling tax. Third, we incurred unnecessary bank fees because the original mortgage funds were already transferred to our solicitor's account so we had to pay extra to return these funds. Not to mention we've leveraged more cash outlay for the purchase than we would have wanted. 1. Strategy - There was no solid plan and foresight on how to market and sell our property during this extraordinary period between Oct'22 and Apr'23 (ie. Liz Truss mortgage crisis, cost of living crisis, increased interest rates, etc.) We feel little effort was made and it was assumed that the flat would sell itself because "Stockbridge is recession proof", which clearly was not the case. It was not "business as usual" during those months so some marketing creativity could have gone a long way. 2. Communication - It was downhill from the time our listing went live. We never received any updates unless we actively followed up. For viewings, we did not even get any courtesy texts to inform us when the viewings were done. This was difficult and an annoyance for us because we had a newborn at that time, and I was still recovering from my Caesarean section, so it was a challenge just to get the entire family (plus a dog) out the door. Some empathy and a quick text to inform us when the viewings were done so we could return home would have been appreciated. Even through the very end, it took 2+ weeks to get our keys back and we even had to go to their office to collect them ourselves because they couldn't be bothered. 3. Buyer - We lost two cash buyer offers. Referencing the 2nd buyer we lost, we were upfront since the beginning that we had no documents or consent for the alteration done to our property because we were not aware this was mandatory for flats (we moved from the States). As this was the deal breaker for the buyer, it could be said that had all of this been disclosed to his solicitors beforehand then we wouldn't have wasted our time. Alternatively, we could have been advised to secure a retroactive consent early in the sale process. And as far as cash buyers, we should have been given guidance to push the buyer to conclude missives earlier. This is our first time selling and we are not well versed with the in's and out's of property sales here in Scotland so we had a certain expectation that an estate agent would provide such guidance to facilitate the sale.