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Saxons Estate Agents
1.9/5, 13 Reviews
23% Recommended
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"Our horrific experience has..."
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1 Star Review
By : 'Somerset'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : BS24
11 Jun 2013
People found this helpful3
Our horrific experience has sadly, only just begun. Our family home has been trashed, burgled and the tenants have done a moonlight flit with our final installments of the rent. I now have a lot of paperwork that we believe proves Saxons failed to check the property properly, did not record the many complaints made by our neighbours regarding the alleged anti-social behaviour of tenants and nor did they ever notify us that the property was even raided by the drugs squad a YEAR AGO. I can't stress enough just how lack-luster the handling of our situation is at the moment. I would urge extreme caution in dealing with these agents. Obviously, Saxons are entitled to their right to reply on this - sadly, they're not replying to us at all at the moment!!
What agent could do to change your mind?
They could never change our minds about using them again. Impossible for them to rebuild the trust that has been damaged. We have no faith in them whatsoever.
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By : Jeff Stevens
4 Mar 2014We have spoken with the landlords and replied via e-mail with regards to this matter, However I have only just become aware of this review. I would like to point the following points: 1. Saxons offered to instruct our debt collectors to chase the unpaid rent and offered if the landlord wished to assist them in court action against the tenants. It was explained that because the contract is between the tenants and landlord Saxons are unable to take the tenants to court. 2. We had made the landlords aware of the condition of the property and issues with damp etc. over a number of years with e-mailed inspection reports containing photographic evidence. The landlord had done his own drive by inspection in 2012 when visiting from Bangkok. After a number of inspections and contractors visiting the property, we found that a number of the problems were caused by a blocked mains drain and Saxons liaised with Wessex Water in order to remedy the situation. There have been a number of minor issues that have been resolved over the years whilst the tenants have been in situ and the landlord had a major overhaul of planned works to carry out on the property in the summer of 2013. 3. The notes on our file suggest we had a couple of complaints from the neighbours to do with some black bags in the back garden. The tenants explained they were having a clear out as they had been in the property for a number of years and on our inspection the following week they had been removed. 4. We have contacted the police with regards to the drug raid in 2012. They informed Saxons that they were contacted by one of our contractors whom when carrying out some works at the property thought it was suspicious that there were two padlocks on the loft hatch. The police have confirmed they raided the property without informing Saxons, however they did confirm that no drugs were found at the property. 5. The landlord has alleged that items have been taken from the loft, however we have spoken with the tenants who deny they have had access due to the padlocks on the loft. We cannot deny or confirm this as we have never had an inventory from the landlord with regards to the contents and the only set of keys to access the loft have been in Bangkok with the landlord for a number of years. As per our advice literature and contract signed by the landlord, we advise not to leave personal items in the property, however if you do need to leave items in the property we advise that you have them adequately insured. We would be happy to check on your items when carrying out our periodic inspections.
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Latest Reviews
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 2 | 0 | 2 | 1 | 3 | 0 | 1 | 0 | 2 |
Address
Saxons Estate Agents
21 Boulevard,, Weston-super-Mare, North Somerset
BS23 1NR
01934 624 400
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Highly recommend Saxons in ...
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5 Star Review
By : 'Darren'
Branch : null, 21 Boulevard,
Services : Sales (As a Vendor)
Sold price : £155000
Would you recommend ? : Yes
Postcode : BS23
3 Aug 2022
People found this helpful0
Highly recommend Saxons in Weston. Superb communication throughout the process of our sale. And the sales progression team were ... Read Full Review
Comments (0)Was this helpful?:
Terrible experience. No ...
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1 Star Review
By : 'Meg'
Branch : null, 21 Boulevard,
Services : Sales (As a Vendor)
Sold price : £132000
Would you recommend ? : No
Postcode : BS23
7 Jul 2021
People found this helpful1
Terrible experience. No contact or no response for phones or email. I would never choose them if I would like to sell my house. ... Read Full Review
Comments (0)Was this helpful?:
We pay in more and more each ...
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1 Star Review
By : 'Max'
Branch : null, 21 Boulevard,
Services : Letting (Property Management)
Rent PCM : £962
Would you recommend ? : No
Postcode : BS23
26 May 2021
People found this helpful4
We pay in more and more each year and never have any money in the account. Getting copies of accounts from them is impossible and when you do, the level of detail is appalling. They are great at lies and helping themselves to the money though whenever they feel like it. Clearly don't abide by ... Read Full Review
Comments (0)Was this helpful?:
They managed our flats for ...
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1 Star Review
By : 'Dee'
Branch : null, 21 Boulevard,
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : No
Postcode : BS23
3 Mar 2021
People found this helpful2
They managed our flats for years. Never had much money in the account, despite paying loads each month. Had an independent accountant look at it. They'd over charged us. Still trying to get money back. They won't respond, but not giving up. Will go as high as poss till they repay it. ... Read Full Review
Comments (2)Was this helpful?:
By : Max
25 May 2021Completely agree with this. We pay in more and more each year and never have any money in the account. Getting copies of accounts from them is impossible and when you do, the level of detail is...
Terrible estate agent. Took ...
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1 Star Review
By : 'Jana'
Branch : null, 21 Boulevard,
Services : Sales (As a Vendor)
Sold price : £150000
Would you recommend ? : No
Postcode : BS23
1 Oct 2019
People found this helpful2
Terrible estate agent. Took 18 months to finally sell my 4 bedroom old Victorian house, by then I lost £ 70000 pound from it's original value as I became desperate to sell it. Had two buyers dropping out because the sales progression team didn't follow up with solicitors and ... Read Full Review
Comments (0)Was this helpful?:
Great service all round,very ...
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5 Star Review
By : 'Nick'
Branch : null, 21 Boulevard,
Services : Letting (As a Owner)
Sold price : £170
Would you recommend ? : Yes
Postcode : BS22
10 Dec 2018
People found this helpful0
Excellent service and very helpful. Staff are very helpful and friendly. Well done keep up the good work.well ... Read Full Review
Comments (0)Was this helpful?:
The house was dirty and had ...
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1 Star Review
By : 'Marta'
Branch : null, 21 Boulevard,
Services : Letting (As a Tenant)
Rent PCM : £595
Would you recommend ? : No
Postcode : BS23
4 Jul 2017
People found this helpful0
The house was dirty and had fleas in the carpet when we went into the house. Starting the winter a problem with humidity started in the external walls, problem recorded by the council as a problem of the house, not a condensation problem, and a situation that need a profisional. After we left, they ... Read Full Review
Comments on Agent Fees
Too much. Should be forgiven as it is in Scotland to receive fees
Comments (0)Was this helpful?:
Shocking! Avoid. Would give ...
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1 Star Review
By : 'Dingbats'
Branch : null, 21 Boulevard,
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : BS22
10 Aug 2016
People found this helpful8
Shocking! Avoid. Would give zero if i could . Compulsive liars yet bullying and intimidating. Have treated my parents appallingly. Do not use. They lie repeatedly. Rude. Abusive. Do not assist with house but process. Told so many lies I'm surprised their noses haven't broken any windows! ... Read Full Review
What agent could do to change your mind?
Shocking given bad service.
Comments on Agent Fees
Shocking given bad service.
Comments (0)Was this helpful?:
We are overseas landlords who ...
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5 Star Review
By : 'STEPH'
Branch : null, 21 Boulevard,
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS23
20 Feb 2014
People found this helpful0
We are overseas landlords who require a fully managed service. We did not want to worry about our property whilst we are away therefore did extensive research before I committed to an agency. I found Saxons to be the most professional, helpful and friendly agency out of all who I contacted. The ... Read Full Review
Comments (2)Was this helpful?:
By : Jeff Stevens
27 Feb 2014We have spoken with the landlords and replied via e-mail with regards to this matter, However I have only just become aware of this review. I would like to point the following points: 1. Saxons...
Our horrific experience has ...
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1 Star Review
By : 'Somerset'
Branch : null, 21 Boulevard,
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : BS24
11 Jun 2013
People found this helpful3
Our horrific experience has sadly, only just begun. Our family home has been trashed, burgled and the tenants have done a moonlight flit with our final installments of the rent. I now have a lot of paperwork that we believe proves Saxons failed to check the property properly, did not record the ... Read Full Review
What agent could do to change your mind?
They could never change our minds about using them again. Impossible for them to rebuild the trust that has been damaged. We have no faith in them whatsoever.
Comments (1)Was this helpful?:
By : Jeff Stevens
4 Mar 2014We have spoken with the landlords and replied via e-mail with regards to this matter, However I have only just become aware of this review. I would like to point the following points: 1. Saxons...
i am a first time buyer, ...
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1 Star Review
By : 'kerry'
Branch : null, 21 Boulevard,
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : BS23
23 Mar 2013
People found this helpful2
i am a first time buyer, which is stressful enough. i had sorted out my mortgage and my deposit, and found a lovely bungalow for sale with saxons estate agents. my offer was accepted and things were moving along nicely. About a week before completion saxons viewed the property again and a higher ... Read Full Review
What agent could do to change your mind?
the agent did not need to view this property again.
Comments (1)Was this helpful?:
By : Saxons
8 Aug 2013Dear Kerry, As explained by myself at the time of viewing and at the point that you put you're offer in - the seller has very strict rules regarding the sale of the property. As made clear, one of ...
All the staff at this agency ...
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1 Star Review
By : 'saxonsareuseless'
Branch : null, 21 Boulevard,
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS23
2 Jan 2013
People found this helpful5
All the staff at this agency are very rude, dont care if you have a problem with the property or Landlord. In the 7 months I have been renting from them they have not completed a single inspection as they are supposed to do. The landlady lives in the flat above us & lets herself & ... Read Full Review
What agent could do to change your mind?
All the staff at this agency are very rude, dont care if you have a problem with the property or Landlord. In the 7 months I have been renting from them they have not completed a single inspection as they are supposed to do. The landlady lives in the flat above us & lets herself & contractors into the property at any time she feels like without letting us know, when we mentioned this to Saxons they said \"if you dont like it move out\". The whole of the property is suffering with severe damp problems, at times you can see water running down the walls, Saxons so called expert property inspector said this was due to us drying some washing in the kitchen!!!!! Moving out if the property in a few days but just waiting for them to refuse to give us back our deposit as the whold place needs to be re-decorated as all the paint & wallpaper is falling off the walls due to the damp issues which they are trying to blame on us. All in all Saxons are the biggest bbunch of cowboy agents I have ever came accross and I would never use them again even if they were the only agents operating in my area.
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absolutley terrible ...
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1 Star Review
By : 'very'
Branch : null, 21 Boulevard,
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
15 Jun 2012
People found this helpful7
absolutley terrible experience with this company , found the staff and manager extremely rude and feel they have absolutley no interest in any questions regarding the properties they are letting. it took three weeks of chasing them to reply to whether a landlord would allow a property to be ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
