This review is to support Landlords wanting to use Haybrooks to their property, I try and take time and effort to factually lay out experiences with companies and hope this supports decision making those considering Haybrooks services in the future; Initially Haybrooks appeared to be a slick company, they opened up with a reasonable rental price the area and quickly the property. Communication was prompt and effective, thankfully little was required due to renovating before letting so all goods were and the property was recently decorated. We first ran into issues when Haybrooks where they were required to do work on the property, or the tenants wished to have something replaced or checked. Responses could take over a week and Haybrooks team were often not answering to resolve this issues. Offering little to assure the tenants, they would contact myself and ask things to be done having been ignored by Haybrooks or having been left without answers. There are a plethora of small frustrating problems to large and concerning issues that can be evidenced, here is a small sample below that we had; - A replacement dishwasher that was never ordered, took nearly 3 months to replace and they charged us without having done the work. We recovered the money and had to replace ourselves -They had to ask us the tenants had moved out, and were not aware whether they were still in the property or not -Allowed the contract to lapse without reviewing, this ended with late payments (resolved) -Several late payments, longest being 8 days fron the expected pay date -We have requested, with the most recent tenants, and what is contractually expected, that they complete onsite, inperson, checks on the property, they have been unable to send a single report or image back to me suggesting this work has been completed -Charging us several services when changing tenants, stating it was done, not offering evidence, and much later only returning the money when I had requested review by the SpiceHart complaints team, whoninvestigates and found the work not to have been completed -New smoke alarms were causing an issue, they would not go to view or sort them, these appear to be subsequently disconnected when I have gone to do other work in the property in the absence of a Haybrooks service manager Their care and attention is negligent at best. Their service team and managers do little to help and do not appear to communicate with each other. A good example of this is 6 months after the dishwasher issue, I was called to see and when it was suitable to fit the dishwasher. This is 3 months after ringing and emailing them to our money they had taken due to the work not having even been completed. They chronically say all the right things, but then offer no action. We have made multiple complaints to their branch managers and SpiceHart (their parent company) which ended with apologies, returned money and further promises. Again, the promises have not come to fruition. We have been told that these are caused by "staffing issues" and "they will perform the requested checks", but as aforementioned, they have not done as they have stated, and we have still had to pay the full fee what they in particular have agreed throughout as inadequate services. (Emails sent to us and recorded conversations with SpiceHart complaints team). It has been more stressful dealing with Haybrooks than running the property myself. I am glad and genuinely relieved to have separated from them today as I feel that they have, since the start, only successfully managed to get tenants in quickly and frustratingly failed at every other management job and opportunity. On reflection, this is something you can pay a seperate company without paying a monthly %. I have very little good to say about this service and their team. I hope they reflect as professionals on how poorly they have delivered. I will to pursue my complaints and escalate as required because I don't think what has happened to me is fair and should happen to anyone . Landlords who are bothered about the health of their property, and the wellbeing of their tenants, should avoid using their services.