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Sheffield, S1
3.2/5, 12 Reviews
70% Recommended
60% letting valuation accuracy
57% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 60% | 57.00% | £450 | £895 |
Address
Haybrook
43-45 Church Street, Sheffield, West Yourksire
S1 2GL
0114 446 9381
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Haybrook Branches (View All 13)
Good start, awful ...
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1 Star Review
By : 'Lyndon'
Services : 1
Would you recommend ? : No
Postcode : S6
18 Sept 2025
People found this helpful
This review is to support Landlords wanting to use Haybrooks to their property, I try and take time and effort to factually lay out experiences with companies and hope this supports decision making those considering Haybrooks services in the future; Initially Haybrooks appeared to be a slick... Read Full Review
Comments on Agent Fees
Fees covered them doing absolutely nothing and answering the phone late enough, sometimes weeks, so that the urgent work had already be completed for safety reasons.
Comments (0)
This review is to support Landlords wanting to use Haybrooks to their property, I try and take time and effort to factually lay out experiences with companies and hope this supports decision making those considering Haybrooks services in the future;
Was this helpful?:
Lyndon B said about Haybrook
Services : 1Date: 18th Sep 2025
This review is to support Landlords wanting to use Haybrooks to their property, I try and take time and effort to factually lay out experiences with companies and hope this supports decision making those considering Haybrooks services in the future;
Initially Haybrooks appeared to be a slick company, they opened up with a reasonable rental price the area and quickly the property. Communication was prompt and effective, thankfully little was required due to renovating before letting so all goods were and the property was recently decorated.
We first ran into issues when Haybrooks where they were required to do work on the property, or the tenants wished to have something replaced or checked. Responses could take over a week and Haybrooks team were often not answering to resolve this issues. Offering little to assure the tenants, they would contact myself and ask things to be done having been ignored by Haybrooks or having been left without answers.
There are a plethora of small frustrating problems to large and concerning issues that can be evidenced, here is a small sample below that we had;
- A replacement dishwasher that was never ordered, took nearly 3 months to replace and they charged us without having done the work. We recovered the money and had to replace ourselves
-They had to ask us the tenants had moved out, and were not aware whether they were still in the property or not
-Allowed the contract to lapse without reviewing, this ended with late payments (resolved)
-Several late payments, longest being 8 days fron the expected pay date
-We have requested, with the most recent tenants, and what is contractually expected, that they complete onsite, inperson, checks on the property, they have been unable to send a single report or image back to me suggesting this work has been completed
-Charging us several services when changing tenants, stating it was done, not offering evidence, and much later only returning the money when I had requested review by the SpiceHart complaints team, whoninvestigates and found the work not to have been completed
-New smoke alarms were causing an issue, they would not go to view or sort them, these appear to be subsequently disconnected when I have gone to do other work in the property in the absence of a Haybrooks service manager
Their care and attention is negligent at best. Their service team and managers do little to help and do not appear to communicate with each other. A good example of this is 6 months after the dishwasher issue, I was called to see and when it was suitable to fit the dishwasher. This is 3 months after ringing and emailing them to our money they had taken due to the work not having even been completed. They chronically say all the right things, but then offer no action.
We have made multiple complaints to their branch managers and SpiceHart (their parent company) which ended with apologies, returned money and further promises. Again, the promises have not come to fruition. We have been told that these are caused by "staffing issues" and "they will perform the requested checks", but as aforementioned, they have not done as they have stated, and we have still had to pay the full fee what they in particular have agreed throughout as inadequate services. (Emails sent to us and recorded conversations with SpiceHart complaints team).
It has been more stressful dealing with Haybrooks than running the property myself. I am glad and genuinely relieved to have separated from them today as I feel that they have, since the start, only successfully managed to get tenants in quickly and frustratingly failed at every other management job and opportunity. On reflection, this is something you can pay a seperate company without paying a monthly %.
I have very little good to say about this service and their team. I hope they reflect as professionals on how poorly they have delivered. I will to pursue my complaints and escalate as required because I don't think what has happened to me is fair and should happen to anyone .
Landlords who are bothered about the health of their property, and the wellbeing of their tenants, should avoid using their services.
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Good start, awful ...
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1 Star Review
By : 'Lyndon'
Services : 1
Would you recommend ? : No
Postcode : S6
18 Sept 2025
People found this helpful
This review is to support Landlords wanting to use Haybrooks to their property, I try and take time and effort to factually lay out experiences with companies and hope this supports decision making those considering Haybrooks services in the future; Initially Haybrooks appeared to be a slick... Read Full Review
Comments on Agent Fees
Fees covered them doing absolutely nothing and answering the phone late enough, sometimes weeks, so that the urgent work had already be completed for safety reasons.
Comments (0)This review is to support Landlords wanting to use Haybrooks to their property, I try and take time and effort to factually lay out experiences with companies and hope this supports decision making those considering Haybrooks services in the future;
Was this helpful?:
Lyndon B said about Haybrook
Services : 1Date: 18th Sep 2025
This review is to support Landlords wanting to use Haybrooks to their property, I try and take time and effort to factually lay out experiences with companies and hope this supports decision making those considering Haybrooks services in the future;
Initially Haybrooks appeared to be a slick company, they opened up with a reasonable rental price the area and quickly the property. Communication was prompt and effective, thankfully little was required due to renovating before letting so all goods were and the property was recently decorated.
We first ran into issues when Haybrooks where they were required to do work on the property, or the tenants wished to have something replaced or checked. Responses could take over a week and Haybrooks team were often not answering to resolve this issues. Offering little to assure the tenants, they would contact myself and ask things to be done having been ignored by Haybrooks or having been left without answers.
There are a plethora of small frustrating problems to large and concerning issues that can be evidenced, here is a small sample below that we had;
- A replacement dishwasher that was never ordered, took nearly 3 months to replace and they charged us without having done the work. We recovered the money and had to replace ourselves
-They had to ask us the tenants had moved out, and were not aware whether they were still in the property or not
-Allowed the contract to lapse without reviewing, this ended with late payments (resolved)
-Several late payments, longest being 8 days fron the expected pay date
-We have requested, with the most recent tenants, and what is contractually expected, that they complete onsite, inperson, checks on the property, they have been unable to send a single report or image back to me suggesting this work has been completed
-Charging us several services when changing tenants, stating it was done, not offering evidence, and much later only returning the money when I had requested review by the SpiceHart complaints team, whoninvestigates and found the work not to have been completed
-New smoke alarms were causing an issue, they would not go to view or sort them, these appear to be subsequently disconnected when I have gone to do other work in the property in the absence of a Haybrooks service manager
Their care and attention is negligent at best. Their service team and managers do little to help and do not appear to communicate with each other. A good example of this is 6 months after the dishwasher issue, I was called to see and when it was suitable to fit the dishwasher. This is 3 months after ringing and emailing them to our money they had taken due to the work not having even been completed. They chronically say all the right things, but then offer no action.
We have made multiple complaints to their branch managers and SpiceHart (their parent company) which ended with apologies, returned money and further promises. Again, the promises have not come to fruition. We have been told that these are caused by "staffing issues" and "they will perform the requested checks", but as aforementioned, they have not done as they have stated, and we have still had to pay the full fee what they in particular have agreed throughout as inadequate services. (Emails sent to us and recorded conversations with SpiceHart complaints team).
It has been more stressful dealing with Haybrooks than running the property myself. I am glad and genuinely relieved to have separated from them today as I feel that they have, since the start, only successfully managed to get tenants in quickly and frustratingly failed at every other management job and opportunity. On reflection, this is something you can pay a seperate company without paying a monthly %.
I have very little good to say about this service and their team. I hope they reflect as professionals on how poorly they have delivered. I will to pursue my complaints and escalate as required because I don't think what has happened to me is fair and should happen to anyone .
Landlords who are bothered about the health of their property, and the wellbeing of their tenants, should avoid using their services.
The UK's Largest Customer Review Website for the Property Industry
Disapponted ...
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1 Star Review
By : 'Aerojex'
Services : Letting( As a Owner )
Would you recommend ? : Yes
27 Jan 2022
People found this helpful1
I used Haybrook Lettings to find tenants for my property in Sheffield in December 2020. I paid Haybrooks for the full Management so that I didnt have any contact with the tenants. Haybrooks found me the tenants which are Romanian. The tenants reported a problem with water coming through the kitchen ... Read Full Review
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Aerojex said about Haybrook
Services : Letting( As a Owner )Date: 27th Jan 2022
I used Haybrook Lettings to find tenants for my property in Sheffield in December 2020. I paid Haybrooks for the full Management so that I didnt have any contact with the tenants. Haybrooks found me the tenants which are Romanian. The tenants reported a problem with water coming through the kitchen ceiling to Haybrooks, Haybrooks then phoned me to see if I could go round and have a look because of the language barrier. I went round to have a look. The next day I phoned Haybrooks and asked if they could get a contractor out and fix the leak, which they did but left a hole in the kitchen ceiling. So I then asked Haybrooks to get another contractor to repair the ceiling , when Haybrooks sent me the pictures of the repair I could see that it wasnt a very good job they had done. so I phoned Haybrooks and told them, Haybrooks then asked if I could go round to the property to have a look at the repair and speak to the tenants because of the language barrier, So I went round and the repair wasnt good, I phoned Haybrooks and told them they then got in touch with the contractor and phoned me back to ask if I could meet the contractor at the property the day after , which I did and the contractor admitted it wasnt a good job he had done. So I have had to find another contractor myself to sort out the ceiling, My contract with Haybrooks ran out in December 2020. I phoned Haybrooks saying that I didnt want to reniew my contract as I had not heard from them about renewing it or not , but my tenants had. I was then told I had to pay a tenants exit fee , which is 4 weeks rent plus V.A.T. I read my contract and I believe Haybrooks are in breach of it. As I paid them for the Full management they were suppose to do a check on the property once every six months, which they never have , they should have themselves gone round to see the tenants when any problems arrived and not me ,and also by not getting in touch with myself about the end of the contract but had been in touch with the tenants asking if they could sign up for another 12 months without my say so.( I may as well have managed the property myself as every time the tenants phoned Haybrooks, Haybrooks then phoned me to sort it out because of the language barrier)
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Haybrook Sheffield - great ...
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5 Star Review
By : 'Rachael'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : DN8
25 Oct 2019
People found this helpful0
We are really happy with the service so far from Haybrook. We are new to the renting scene as we've lived in military housing for years so we were a bit clueless. Chloe really talked us through it and whenever we have had queries we've got a prompt response via email from Sharon even... Read Full Review
Comments (0)We are really happy with the service so far from Haybrook. We are new to the renting scene as we've lived in military housing for years so we were a bit clueless. Chloe really talked us through it and whenever we have had queries we've got a prompt response via email from Sharon even really late in the evening.
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Rachael R said about Haybrook
Services : Letting( As a Tenant )Date: 24th Oct 2019
We are really happy with the service so far from Haybrook. We are new to the renting scene as we've lived in military housing for years so we were a bit clueless. Chloe really talked us through it and whenever we have had queries we've got a prompt response via email from Sharon even really late in the evening.
Would definitely recommend them to friends looking to rent.
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Highly ...
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1 Star Review
By : 'Outofpocket'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : S10
12 Jun 2019
People found this helpful1
This branch of yours is so not bothered it beggars belief, took out a contract on 4brick street Crookes for 6 months but decided not to move in as we realised it was not suitable, when we first took it we spent about£100 making it livable ie new curtains new shower head paint etc. When we ... Read Full Review
Comments on Agent Fees
Bad
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Outofpocket said about Haybrook
Services : Letting( As a Tenant )Date: 11th Jun 2019
This branch of yours is so not bothered it beggars belief, took out a contract on 4brick street Crookes for 6 months but decided not to move in as we realised it was not suitable, when we first took it we spent about£100 making it livable ie new curtains new shower head paint etc. When we told haybrooks our decision they said it would go back on the to let market and when relet our contract would finish and we would just have to pay for the readvertising which we agreed was okay but within about two weeks the flat was put up for sale so we ended up paying the full six months rent, we got no help whatsoever from your church st branch, they are so impersonal it's unreal, we would never use haybrooks for anything be it selling buying or renting if we could give you a minus 10 stars we would
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By : Katie Woodhead
13 Jun 2019Hi Outofpocket, thanks for raising this with us. We are sorry to see that you are feeling frustrated. Please make contact with us directly at help@haybrook to enable us to fully understand your...
Review ...
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5 Star Review
By : 'Chris'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : S18
27 Nov 2018
People found this helpful0
I am very happy with the service. I was surprised that a tenant was found in as little as week. The team are very professional and curious and have kept me updated throughout the process. I have already recommended Haybrook to a friend who is looking for new... Read Full Review
Comments on Agent Fees
I found the fees reasonable with the correct cover. as Ms Owen said, It's what value you place on the running of the property.
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Chris C said about Haybrook
Services : Letting( As a Owner )Date: 27th Nov 2018
I am very happy with the service. I was surprised that a tenant was found in as little as week. The team are very professional and curious and have kept me updated throughout the process. I have already recommended Haybrook to a friend who is looking for new representation.
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Con ...
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1 Star Review
By : 'Todd'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : S61
20 Sept 2018
People found this helpful0
Myself and my husband own a property in Rotherham and have chosen yourselves the take care of the rent. Shortly into the contract your staff showed they was utterly incompetent and was told to leave the property and our client alone. We have now been getting calls of our client who is having to... Read Full Review
Comments on Agent Fees
Hidden
Comments (0)Myself and my husband own a property in Rotherham and have chosen yourselves the take care of the rent. Shortly into the contract your staff showed they was utterly incompetent and was told to leave the property and our client alone. We have now been getting calls of our client who is having to ignore your staff who are harrasing her into signing up for another 12 months. Our 12 month agreement ends with you shortly and ONLY NOW you send us an email stating that you are going to charge us 4 months rent for simply having the contract run to and end! Countless times you have gone against our specific orders and even charged us for the privilege! We are beyond done with this company.
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Todd said about Haybrook
Services : Letting( As a Owner )Date: 19th Sep 2018
Myself and my husband own a property in Rotherham and have chosen yourselves the take care of the rent. Shortly into the contract your staff showed they was utterly incompetent and was told to leave the property and our client alone. We have now been getting calls of our client who is having to ignore your staff who are harrasing her into signing up for another 12 months. Our 12 month agreement ends with you shortly and ONLY NOW you send us an email stating that you are going to charge us 4 months rent for simply having the contract run to and end! Countless times you have gone against our specific orders and even charged us for the privilege! We are beyond done with this company.
The stress from dealing with this company is one of the main reasons my husband has had to spend time in hospital for stress related illnesses.
If you don't feel like having a breakdown with amnesia and forgetting the past 10 years of your life for a few days id find another company for renting out your property.
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No special mentions to anyone ...
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5 Star Review
By : 'Rich'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : S6
3 Mar 2018
People found this helpful1
No special mentions to anyone in particular as everyone I have dealt with has been fabulous. I have a few properties for rent with haybrook now and will be adding more to my portfolio. Thanks for the great... Read Full Review
Comments (1)No special mentions to anyone in particular as everyone I have dealt with has been fabulous. I have a few properties for rent with haybrook now and will be adding more to my portfolio.
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Rich G said about Haybrook
Services : Letting( As a Owner )Date: 3rd Mar 2018
No special mentions to anyone in particular as everyone I have dealt with has been fabulous. I have a few properties for rent with haybrook now and will be adding more to my portfolio.
Thanks for the great service
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By : ross
9 Mar 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
DO NOT USE THIS FIRM FOR ...
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1 Star Review
By : 'Elizabeth'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : S6
13 Jan 2018
People found this helpful0
DO NOT USE THIS FIRM FOR RENTING YOUR PROPERTY OUT. they have a management company that rips you off at every opportunity. They explain nothing then take money from the incoming rent. The insurance is pointless as they won't claim. What was my home has been totally trashed by their so... Read Full Review
Comments on Agent Fees
RIDICULOUS ...£90 A month for my house to be ruined. Ripped off with every quote. Not told about fees. Con men.
Comments (1)DO NOT USE THIS FIRM FOR RENTING YOUR PROPERTY OUT.
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Elizabeth said about Haybrook
Services : Letting( As a Owner )Date: 13th Jan 2018
DO NOT USE THIS FIRM FOR RENTING YOUR PROPERTY OUT.
they have a management company that rips you off at every opportunity. They explain nothing then take money from the incoming rent.
The insurance is pointless as they won't claim.
What was my home has been totally trashed by their so called," good tennants." If they carried out checks like you pay them too how come my house managed to be destroyed and not cleaned for 2 years??
Oh and then they ask you to pay them when you cancel because they are diabolical and fraudulent.
I'd be ashamed to work for them. Crooks.
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By : ross
9 Mar 2018Hi there, We apologies for the poor experience you received with us, please email in to help@haybrook.com so we can look into your experience. Thank...
Thank you to Sharon & ...
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5 Star Review
By : 'Angie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : S6
20 Feb 2017
People found this helpful0
Thank you to Sharon & Elle Maher for your help towards of my colleague at work. It's been wonderful to see them that they are happy and pleased the property they are... Read Full Review
Comments on Agent Fees
Friendly and approachable!!!!
Comments (1)Was this helpful?:
Angie said about Haybrook
Services : Letting( As a Tenant )Date: 20th Feb 2017
Thank you to Sharon & Elle Maher for your help towards of my colleague at work. It's been wonderful to see them that they are happy and pleased the property they are renting.
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By : Ross
20 Feb 2017Hi Angie, Thank you for your kind review of our Sheffield branch, we're pleased to hear your colleague had a positive experience with the branch. We will certainly pass this feedback...
Thank you Sharon and Elle ...
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5 Star Review
By : 'Chiara'
Services : Surveying
Rent PCM : £895
Would you recommend ? : Yes
Postcode : S62W
8 Feb 2017
People found this helpful0
Thank you Sharon and Elle in chuch street branch for all your help you both extraordinary helpful since from our application until to the end. Thank... Read Full Review
Comments on Agent Fees
Buono
Comments (1)Thank you Sharon and Elle in chuch street branch for all your help you both extraordinary helpful since from our application until to the end.
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Chiara simula said about Haybrook
Services : Surveying( )Date: 8th Feb 2017
Thank you Sharon and Elle in chuch street branch for all your help you both extraordinary helpful since from our application until to the end.
Thank you
Chiara
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By : Ross
9 Feb 2017Hi Chiara, Thank you for your kind review of our Sheffield branch, we're pleased to hear they provided a helpful and overall extraordinary service throughout. We will pass this feedback...
jack and matt this is for u ...
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5 Star Review
By : 'jennie'
Services : Property Management
Would you recommend ? : Yes
Postcode : S66
17 Nov 2016
People found this helpful0
jack and matt this is for u ,my words cant express how grateful we are for all your hard work in letting our property,from the word go you both excelled in our expectations ,you gave us confidence in you and a five star service,the phone contact and professionalism that we have received off both of ... Read Full Review
Comments on Agent Fees
fees are resonable.
Comments (1)jack and matt this is for u ,my words cant express how grateful we are for all your hard work in letting our property,from the word go you both excelled in our expectations ,you gave us confidence in you and a five star service,the phone contact and professionalism that we have received off both of u has been outstanding,keep up the good work boys and a massive thank you to both of u.
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jennie Wardrope said about Haybrook
Services : Property Management( )Date: 17th Nov 2016
jack and matt this is for u ,my words cant express how grateful we are for all your hard work in letting our property,from the word go you both excelled in our expectations ,you gave us confidence in you and a five star service,the phone contact and professionalism that we have received off both of u has been outstanding,keep up the good work boys and a massive thank you to both of u.
Many Thanks
Jennie and Derek Wardrope.
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By : Ross
18 Nov 2016Hi Jennie, Thank your for your kind review of our Sheffield branch. We're pleased to hear they worked hard and exceeded your expectations. We will pass this feedback on to the...
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