The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 411 Reviews
95% Recommended
98% sales valuation accuracy
98% letting valuation accuracy
98% sales fee satisfaction
96% letting fee satisfaction

Karen
By : 'Luke E'
Services : Letting(Property Management)
Would you recommend ? : Yes
Postcode : RM14
Want to shout out Karen Aylesbury who has done nothing but support us since we moved - various issues have come up with our home but she arranged repairs each one quickly and professionally. She’s so nice to chat with and can’t recommend her enough. Sorry what’s that? Did I hear you say she needs a 10% pay rise?
By : Christopher Dutton
3 Mar 2026Thank you for such a brilliant review. I’m delighted to hear how well Karen has supported you since moving in and that any issues were handled quickly and professionally. She genuinely cares about the people and properties she looks after, so your comments will mean a great deal to her. Christopher Dutton Director of Lettings
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98.00% | 98% | £60,000 | £9,000,000 |
| Lettings | 98% | 96% | £825 | £3,500 |
Beresfords
16 Station Road, Upminster, Essex
RM14 2UB
sell: 01708 222200 lett: 01708 222211

By : 'Andrew'
Services : Sales (As a Buyer)
Sold price : £520000
Would you recommend ? : Yes
Postcode : RM14
I had an outstanding experience working with Charlotte Micallef, the Senior Branch Manager at Beresfords Estate Agents in Upminster. From the very beginning, Charlotte demonstrated professionalism, trustworthiness, and a genuine commitment to helping me navigate the property process. She was... Read Full Review
By : 'John'
Services : 3
Sold price : £505000
Would you recommend ? : Yes
Postcode : RM14
Service was exemplary from the upminster branch , from original set up to support during my sale. The sales team were great I had regular updates / feedback , contact was also maintained with both our buyers and solicitors..many thanks to the team and I would definitely... Read Full Review
By : 'Tim'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RM11
I had an issue with my Property and I called Lauren McComish who dealt with the matter in a professional and calm manner, the issue was dealt with very quickly and I can’t speak more highly of Lauren. Excellent service... Read Full Review

By : 'Would'
Services : Sales (As a Vendor)
Sold price : £715
Would you recommend ? : Yes
Postcode : RM14
James Fuller has been incredibly helpful and professional. He has held things together in what has been a long arduous sale. His involvement has been from the initial valuation to completion and he really has held things together. Thank you and well done James. A big thank you also to Josh ... Read Full Review

By : 'First'
Services : Sales (As a Vendor)
Sold price : £715
Would you recommend ? : Yes
Postcode : RM14
In what has been a very arduous sale Charlotte WalkerHebborn has been brilliant in keeping on top of progressing and chasing the sale. She is always polite and professional. Well done... Read Full Review
By : 'Natalie'
Services : 3
Sold price : £550000
Would you recommend ? : Yes
Postcode : RM14
I had the pleasure of working with Charlotte Micallef, the Senior Branch Manager in Upminster, when selling my house, and I can honestly say she went above and beyond in every aspect. From the very start, I trusted her completely — her honesty, proactive approach, and dedication really stood out.... Read Full Review
I found that you pay for what you get. Their fees were higher than other agents, but honestly, it was worth it for the level of service and results I received.
By : 'Natalie'
Services : 3
Sold price : £550000
Would you recommend ? : Yes
Postcode : RM14
I had the pleasure of working with Charlotte Micallef, the Senior Branch Manager in Upminster, when selling my house, and I can honestly say she went above and beyond in every aspect. From the very start, I trusted her completely — her honesty, proactive approach, and dedication really stood out.... Read Full Review
I found that you pay for what you get. Their fees were higher than other agents, but honestly, it was worth it for the level of service and results I received.

By : 'Natalie'
Services : Sales (As a Vendor)
Sold price : £550000
Would you recommend ? : Yes
Postcode : RM14
I had the pleasure of working with Charlotte Micallef, the Senior Branch Manager in Upminster, when selling my house, and I can honestly say she went above and beyond in every aspect. From the very start, I trusted her completely — her honesty, proactive approach, and dedication really stood out.... Read Full Review
I found that you pay for what you get. Their fees were higher than other agents, but honestly, it was worth it for the level of service and results I received.

By : 'Joanne'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : RM14
Charlotte has been amazing at supporting us with our sale and purchase. She answered every email and call promptly and assisted us at every step of the process. I have no doubt that without Charlotte in the background, this would have taken months longer. She has made a stressful process so much... Read Full Review

By : 'Jackie'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : RM14
5Star Review Charlotte Micallef at Beresfords, Upminster I have never dealt with an estate agent like Charlotte Micallef before—she is truly one of a kind. From the very start, Charlotte was exceptional! I had four agents come round, and she immediately stood out. Her knowledge of the market,... Read Full Review

By : 'David'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : RM14
5Star Review Charlotte Micallef at Beresfords, Upminster From the very start, Charlotte Micallef at Beresfords in Upminster stood out among the four local agents I invited to value and sell my property—Balgores, GriffinGates & Parish, Mark Bowya, and Beresfords. Charlotte was the only one who... Read Full Review
By : Alison Horsley
17 Feb 2026Many thanks David for taking the time to post your detailed review for Charlotte and her team at our Upminster office. Charlotte prides herself on the quality of her customer care and will always go ...
By : 'Mr'
Services : 3
Would you recommend ? : Yes
Postcode : RM14
Charlotte was really helpful and we have been impressed with how quickly Beresfords have sold our... Read Full Review

By : 'Mr'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : RM14
Charlotte was really helpful and we have been impressed with how quickly Beresfords have sold our... Read Full Review


By : 'N'
Services : Sales (As a Vendor)
Sold price : £335000
Would you recommend ? : Yes
Postcode : RM15
I honestly couldn’t have asked a better experience with this estate agent. The whole team is so friendly, approachable and genuinely helpful — you really feel like you’re in safe hands from the start. Everyone is knowledgeable and happy to step in whenever needed, which made the whole process feel ... Read Full Review
Comparable to others with better service


By : 'Pauline'
Services : Sales (As a Vendor)
Sold price : £710000
Would you recommend ? : Yes
Postcode : RM14
Beresfords recently acted us in the sale of our house. Charlotte and her team deserve the highest praise their ceaseless endeavours to sell our house. Charlotte and Josh are utterly professional, incredibly knowledgeable and at the top of their game. I cannot recommend them highly... Read Full Review
You get what you pay for!


By : 'Lorna'
Services : Sales (As a Vendor)
Sold price : £650000
Would you recommend ? : Yes
Postcode : RM14
I cannot recommend Charlotte Micallef, the Senior Branch Manager at Beresfords in Upminster, enough. Charlotte was absolutely amazing throughout the entire process of selling my house. She is incredibly trustworthy, honest, proactive, and dedicated—she truly did an outstanding job. Initially, I... Read Full Review


By : 'Marc'
Services : Sales (As a Vendor)
Sold price : £650000
Would you recommend ? : Yes
Postcode : RM14
I cannot recommend Beresfords in Upminster enough! Charlotte Micallef, the Senior Branch Manager, has been absolutely incredible throughout our entire experience. She is highly proactive, dedicated, and truly went above and beyond to ensure we achieved the best possible outcome. Thanks to her... Read Full Review

By : 'Karen'
Services : Sales (As a Vendor)
Sold price : £525000
Would you recommend ? : Yes
Postcode : RM14
My experience with Beresfords in Upminster, and especially with Charlotte Micallef, has been nothing short of exceptional. Charlotte is an outstanding Senior Branch Manager who truly stands out from the crowd. From the moment I met her, I was impressed by her proactive approach, deep knowledge, and ... Read Full Review
Regarding their fees, I want to be transparent — they are not the cheapest agents out there. However, you truly get what you pay for. Their marketing is top-notch, including professional photos and extensive advertising, which significantly increases the visibility of your property. Their experience, dedication, and proven results justify the higher fees. You’re investing in a team that is committed to achieving the best possible sale price and providing exceptional service from start to finish.


By : 'S'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : RM14
I had an outstanding experience at this branch. The team is incredibly dedicated and provides a high level of professional service. It was truly a pleasure to choose them, and I cannot recommend highly... Read Full Review

By : 'E'
Services : Sales (As a Vendor)
Sold price : £2
Would you recommend ? : Yes
Postcode : RM14
Our experience with beresfords has been nothing but amazing service. From the moment Charlotte came to value our house there was never any doubt which agent we wanted to sell our house. Communication has been fantastic, always available our calls and has helped us every step of the way. I would... Read Full Review
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https:\/\/www.beresfords.co.uk\/complaints-procedures\/
Last updated at 4/9/2018, 7:23:52 AM by allAgents