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Southsea, Portsmouth PO5
3.6/5, 29 Reviews
69% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
0% sales fee satisfaction
78% letting fee satisfaction
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"Honestly... I can't believe..."
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1 Star Review
By : 'whatdoesntkillyoumakesyoustronger'
Services :
Would you recommend ? : No
Postcode : PO5
17 Jun 2013
People found this helpful38
Honestly... I can't believe how such an awful company can exist, and how they can be allowed to let out such horrific properties to people. When me and my boyfriend had moved into our flat last year in dec we had no idea what we were in for. The flat had heaters but definitely was not insulated and as the weather got colder we had the heaters on 24/7 but to no avail. We'd walk around the flat with 3-4 layers of clothing and our coats on constantly and be able to see our own breath. The bathroom was by far the most depressing, with an incompetent extractor fan and no heating it was like a walk-in freezer and the mold began to spread rapidly. If it wasn't for our extra heaters that we bought and each other pneumonia would have been on the cards for sure. Nothing in the flat seemed to work properly, the washing machine couldn't cope with the weight of clothes and the heaters would pack up quite often. Despite me telling all of these things to the agency, leaders would often call or send letters to tell us that they had been to inspect and that it is our duty to clean the mold in the bathroom, and I'm like "yeah I already told you I'm trying, but it's a losing battle just cos it's so cold in here"! They really do not care, trust me! We, my boyfriend and I were nobody to them just a number, just some idiots that they'd trapped into this 6 month contract which felt like an eternity. We'd also rang several times about not having a functioning doorbell, and that the landing light had stopped working so that at night we struggled to even get the keys in the door, they just ignored us... Or rather the landlord ignored us. We'd not actually ever seen the landlord in the whole time that we were there and the block of flats was empty, in fact for the last few months of it we only recall seeing one other person. Nobody wanted to live in that hell hole, and there we were. Towards the end we were given the check out manual, we steam cleaned the carpets scrubbed the kitchen and cleaned and repainted the walls. The bathroom was a challenge as the paint was coming off, and we couldn't reach the ceiling very well but we did what we could. Now they've taken £113 + vat making it £135 of our deposit to fix up the bathroom walls and ceiling! This sum of money wasn't broken down at all, and I can't help but believe it's just made up. Well we're disputing it obviously, I think we've suffered enough without having our money taken from us as well. The bathroom is a result of a poor property with poor heating, poor insulation, and general inadequate refurbishment. Not suitable for human beings to live in! Or animals for that matter... Without a doubt the most awful experience we've ever had renting a property. And the experience is not yet over as we now have to fight for the rest of our money. I do not recommend this agency, not even to my worst enemy.
What agent could do to change your mind?
I know it\'s every company\'s objective to make money. But this is an inhuman way of treating people. It should be against the law to let out such awfully equipped properties, you\'re potentially ruining people\'s lives.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 0% | £0 | £0 |
| Lettings | 50% | 78% | £525 | £1,195 |
Areas covered
- PO1<br />PO4<br />PO5
Address
Leaders
45 Osborne Road, Portsmouth, Hampshire
PO5 3LS
02392 838 344
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Leaders Branches (View All 149)
Leaders are set of dubious ...
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1 Star Review
By : 'Kenny'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : PO5
15 Jan 2024
People found this helpful1
Leaders are set of dubious letting agent .. kindly avoid them as you will be ripped of your... Read Full Review
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I had a good experince ...
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5 Star Review
By : 'emmanuel'
Services : Letting( As a Tenant )
Rent PCM : £1195
Would you recommend ? : Yes
Postcode : PO5
25 Jul 2023
People found this helpful0
I had a good experince althrough my house move from searching for a place to moving in Tom Wingham has been excellent and has made me appreciate the detailed work he has put into my move ,........he needs to be promoted asap he deserve more than being a... Read Full Review
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When you are Looking for ...
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5 Star Review
By : 'Aderomoke'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO4
13 Jan 2023
People found this helpful0
When you are Looking for professional agents in SOUTHSEA, you don't need to look further, just go for LEADERS. Just as their name is, they would lead and get you a home of your choice. The staff are kind and active. Quick response to requests and... Read Full Review
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Staff ...
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5 Star Review
By : 'Thompson'
Services : Letting( As a Tenant )
Rent PCM : £1037
Would you recommend ? : Yes
Postcode : PO5
25 Oct 2022
People found this helpful0
Our experience with Thomas Wingham was amazing. He is friendly and very polite. His singular effort made this deal... Read Full Review
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What a seriously bad ...
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1 Star Review
By : 'Stuart'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : PO1
18 Sept 2021
People found this helpful1
What a seriously bad experience I have had with these people! I rented a property in Portsmouth for well over 2 years and looked after the house and treated it like my own personal posession. I even carried out agreed works on the property spending over £1000 of my own money in doing... Read Full Review
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Renting my house through ...
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5 Star Review
By : 'GILLYH'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO4
16 Aug 2021
People found this helpful0
Renting my house through leaders. Only just started, but so far it's been very good. Hannah has gamely chased me to get decorating finished and kept in touch throughout. All queries answered and both Hannah and David were knowledgeable and helpful. Thank you... Read Full Review
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Great thanks to Islay for ...
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5 Star Review
By : 'Michael'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO4
21 Jan 2021
People found this helpful0
Great thanks to Islay for sorting out the missing rent receipt on our property which had caused me considerable stress and numerous emails and texts, when few simple procedural practices would have resolved it in a day or two , not 3 weeks. Thanks... Read Full Review
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Don't Rent ...
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1 Star Review
By : 'Alexander'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : PO4
25 Sept 2020
People found this helpful1
My experience with the halls has been beyond terrible, stayed here for 11 months and it couldn’t have been worse. Firstly they charge £150 for internet (PER DEVICE), Especially in this economic climate of COVID19. Their internet provider "Orbiss" claims that and I... Read Full Review
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Great ...
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5 Star Review
By : 'Silvia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PO5
9 Jun 2019
People found this helpful0
Recently I had to move house and I contacted Leaders in Southsea to help me to find a property .Was the best choice. Alex and Hannah were extremely helpul and I must admit that they went above and beyond to suport me as time was not on my side. Thank you very much guys and I will always recommend... Read Full Review
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These staff were ...
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5 Star Review
By : 'Southsea'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PO5
4 Jun 2019
People found this helpful0
These staff were exceptionally helpful, courteous and always positive. They have worked well to let the property over several years and have now successfully negotiated a sale of my... Read Full Review
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Do not use Leaders!! Try ...
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1 Star Review
By : 'Dan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO2
5 Apr 2017
People found this helpful24
Do not use Leaders!! Try *another agent further down the road. I have used Leaders for the previous two properties I have rented in Portsmouth and had very similar experiences. They do offer a good variety of properties but take my advice and avoid them, they are the worst stereotype of... Read Full Review
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Very positive support from ...
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1 Star Review
By : 'LandLet'
Services : Letting( As a Owner )
Would you recommend ? : Yes
25 Feb 2014
People found this helpful5
Very positive support from the whole team of management and sub-contractors. It's reassuring for landlords to be supported by people who really know their... Read Full Review
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Leaders have been managing ...
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5 Star Review
By : 'Katie'
Services : Property Management
Would you recommend ? : Yes
Postcode : PO5
11 Feb 2014
People found this helpful0
Leaders have been managing our four properties for the last ten years and have always been very helpful and professional. They are always able to sort out any problems that arise, whether they are large or small and give helpful... Read Full Review
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I have been most favourably ...
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5 Star Review
By : 'Dr.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO5
7 Feb 2014
People found this helpful0
I have been most favourably impressed by the service provided by Leaders, Southsea. I was given excellent advice by Hannah, the team member dealing with my property, and a tenant was quickly found. I would not hesitate to recommend this... Read Full Review
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Leaders stepped up to the ...
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5 Star Review
By : 'Z'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO4
6 Feb 2014
People found this helpful0
Leaders stepped up to the plate when my previous agent failed to let my property for three months. James was very professional, his advice was just what i needed and the resulting actions and strategy that ultimately was the driver for property being let within two weeks. what a great result. What... Read Full Review
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I lived in a house which was ...
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1 Star Review
By : 'Portsmouth'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO
24 Jan 2014
People found this helpful27
I lived in a house which was fully managed by leaders, I found the management staff utterly useless could not even fix a lightbulb. Michelle brown had all the charm of a glaswegion money lender!!! And the other members of staff were utterly useless, I fully believe they would be far better employed ... Read Full Review
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Honestly... I can't believe ...
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1 Star Review
By : 'whatdoesntkillyoumakesyoustronger'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO5
17 Jun 2013
People found this helpful38
Honestly... I can't believe how such an awful company can exist, and how they can be allowed to let out such horrific properties to people. When me and my boyfriend had moved into our flat last year in dec we had no idea what we were in for. The flat had heaters but definitely was not insulated... Read Full Review
What agent could do to change your mind?
I know it\'s every company\'s objective to make money. But this is an inhuman way of treating people. It should be against the law to let out such awfully equipped properties, you\'re potentially ruining people\'s lives.
Comments (0)Was this helpful?:
When you dealing with ...
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2 Star Review
By : 'poohi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO5
11 Mar 2013
People found this helpful29
When you dealing with Leaders, you have read very carefully the small letters in your contract ! You will be charged for a reference when you want it to move out ! They will charge 25£ per person ! Also you wil be charged for any overpaid money ! I overpaid one month rent and because I wanted... Read Full Review
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I had had my property on the ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO5
6 Jan 2013
People found this helpful1
I had had my property on the market for 6 weeks with a different agent in Southsea and had had few viewings. Upon recommendation I decided to use Leaders. The contacted me the same day my contact details had been passed to them and within 24 hours the details of my property were being advertised.... Read Full Review
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We have dealt with Leaders ...
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4 Star Review
By : 'J'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO1
12 Dec 2012
People found this helpful0
We have dealt with Leaders over a number of years and continue to use them, having tried others in the area without success. Staff are friendly and generally know about our rental situation. Where we have had issues we have been able to discuss these and reach a resolution - an important aspect of... Read Full Review
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