The UK's Largest Customer Review Website for the Property Industry
London, W8
2.6/5, 7 Reviews
43% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No Description Found
"I was running late for a..."
Share On : 
1 Star Review
By : 'shocked'
Services : Letting(Prospective Landlord/Tenant)
Would you recommend ? : No
16 Jul 2010
People found this helpful0
I was running late for a property viewing stuck in traffic and as I was driving and 2 minutes away I missed the agency's call. Following the missed call I received a text 10 minutes after the agreed appointment time with a message telling me to 'f*** off and live in a drain.' How can a professional agency use such abusive language?! It was totally uncalled for and unnecessary. I would advise any potential clients to not use this agency - if they are like this with prospective clients what else would they be like if/when there are more serious issues to deal with? Just don't use them.
Was this helpful?:
By : kensington short term tenant
10 Jan 2011This is by far the rudest letting agency (Coutts De Lisle in West Kensington) that I have ever encountered!! I will never ever recommend that company. I can't believe they call themselves professionals. My wife and i only stayed for three months in the flat even though we really liked the flat because of the whole nightmare of an experience. We are renting with another Kensington letting agent. I think the owners of Coutts De Lisle need to screen their employees more carefully.
By : Coutts de Lisle
23 Sept 2011The young Lady who has called herself "Shocked" is correct. She did receive an abusive text and we have unreservedly apologised to her in writing. The negotiator who sent that abuse was cautioned in writing. Although we have to say that the young lady "Shock" has been very economical with the truth. She first made an appointment to view a property on 7th of January 2011. Our negotiator called 2 hours before the appointment to confirm if "Shock" was attending the viewing. "Shock" confirmed in positive. Our negotiator went to the property waited for her for 20 minutes, left several messages on her phone but got no respond. "Shock" simply did not turned up for the appointment and did not have the courtesy to inform our negotiator. "Shock" called our negotiator on 10th of January 2011, apologised for wasting her time and arranged another viewing later that date. Again Our negotiator called 2 hours before the appointment to confirm if "Shock" was attending the viewing. "Shock" confirmed in positive. Our negotiator went to the property again, waited for her for fifteen minutes and not two minutes, called her but got no response. Of course the above does not justify our negotiator becoming abusive and that is why she was cautioned in writing.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Address
Coutts De Lisle
66 Pembroke Road, London, Greater London
W8 6NX
020 7605 4385
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Coutts De Lisle Branches (View All 2)
Stay away from these daylight ...
Share On :
1 Star Review
By : 'Disgruntled'
Services : Letting (As a Tenant)
Would you recommend ? : No
11 Aug 2012
People found this helpful0
Stay away from these daylight robbers! I have rented properties for several years and dealt with many agents before. CDL are the worst of the worst. They have the most incompetent and rude staff I have ever dealt with. They produced a completely bogus inventory list that wasn't even the same ... Read Full Review
What agent could do to change your mind?
I don\'t think I could ever trust them again following all their lies and rudeness and dismissive behaviour
Comments (0)Was this helpful?:
I had an awful terrible ...
Share On :
1 Star Review
By : 'Simon'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
14 Feb 2012
People found this helpful0
I had an awful terrible experience with the Coutts De Lisle ( lettings ) as they have not only wasted my time in searching for the right property but also the attitude and the tone of language ( rude and snub) they use. I have found them misleading, dishonest, and not transparent when it... Read Full Review
Comments (0)Was this helpful?:
Very proffessional and ...
Share On :
5 Star Review
By : 'Rusudan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
13 Dec 2011
People found this helpful0
Very proffessional and helpful all the... Read Full Review
Comments (0)Was this helpful?:
My property in Earls Court ...
Share On :
5 Star Review
By : 'JohnEarls'
Services : Letting (As a Owner)
Would you recommend ? : Yes
12 Oct 2011
People found this helpful0
My property in Earls Court was let by another agent in February this year and I instructed them to manage the rental. They did such a bad job that my tenants were in constant contact with me and even threatened to take legal action. I instructed Coutts de Lisle to take over the management of the... Read Full Review
Comments (0)Was this helpful?:
I would absolutely recommend ...
Share On :
4 Star Review
By : 'Barry'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
29 Jun 2011
People found this helpful0
I would absolutely recommend Coutts de lisle to anyone looking for a property. Considering we were in contact with upwards of 20 agencies only 3 I have kept details of to recommend to any friends, Coutts de Lisle being one of... Read Full Review
Comments (0)Was this helpful?:
I was running late for a ...
Share On :
1 Star Review
By : 'shocked'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
16 Jul 2010
People found this helpful0
I was running late for a property viewing stuck in traffic and as I was driving and 2 minutes away I missed the agency's call. Following the missed call I received a text 10 minutes after the agreed appointment time with a message telling me to 'f*** off and live in a drain.' How can a professional ... Read Full Review
Comments (2)Was this helpful?:
By : kensington short term tenant
10 Jan 2011This is by far the rudest letting agency (Coutts De Lisle in West Kensington) that I have ever encountered!! I will never ever recommend that company. I can't believe they call themselves...
[[EDIT ORIGINAL START]] This ...
Share On :
1 Star Review
By : 'Don't'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
24 Feb 2010
People found this helpful0
[[EDIT ORIGINAL START]] This is by far the most incompetent Realtors I have ever come across. The negotiator is Ben Bailey a rude nobody, and his nobody Manager Ben Licho is evern worse. This place is a sleepy office off Pembroke Road, and they have no reason to be so arrogant, they don't have... Read Full Review
Comments (0)Was this helpful?:
1 - 7 of 7 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
