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London, W8
2.6/5, 7 Reviews
43% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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"Stay away from these daylight ..."
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1 Star Review
By : 'Disgruntled'
Services :
Would you recommend ? : No
11 Aug 2012
People found this helpful0
Stay away from these daylight robbers! I have rented properties for several years and dealt with many agents before. CDL are the worst of the worst. They have the most incompetent and rude staff I have ever dealt with. They produced a completely bogus inventory list that wasn't even the same one that the original inventory clerk carried out. They made all sorts of outrageous claims without any evidence or justification. They produced fake receipts when demanded for evidence for work they didn't even do. They even had the audacity to claim that lightbulbs cost them £49 to purchase when they didn't even need them. When asked for receipts, this number had conveniently changed and the dates on this receipt didn't even match the date they claimed this amount. As it turned out after speaking to the new tenants, they didn't even change any bulbs or carry out any of the work they claimed costs for. After some investigation on my part, I also found that the £250 professional clean they tried to charge me for wasn't even carried out. And the 'invoice' produced was through a 'company' that didn't even do professional cleaning (LGM Energy) which only exists to allow them to invoice charges for fake claims. This company turned out to be run by one of the agent's colleagues! They repeatedly lied to both us and the landlord in order to bag more money for themselves. I can go on and on about more ridiculous incidents with CDL but I think this should be enough to warn anyone from ever dealing with them. Even if they were the last estate agents on Earth, I wouldn't go anywhere near them.
What agent could do to change your mind?
I don\'t think I could ever trust them again following all their lies and rudeness and dismissive behaviour
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Address
Coutts De Lisle
66 Pembroke Road, London, Greater London
W8 6NX
020 7605 4385
Services offered
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Stay away from these daylight ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( As a Tenant )
Would you recommend ? : No
11 Aug 2012
People found this helpful0
Stay away from these daylight robbers! I have rented properties for several years and dealt with many agents before. CDL are the worst of the worst. They have the most incompetent and rude staff I have ever dealt with. They produced a completely bogus inventory list that wasn't even the same ... Read Full Review
What agent could do to change your mind?
I don\'t think I could ever trust them again following all their lies and rudeness and dismissive behaviour
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I had an awful terrible ...
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1 Star Review
By : 'Simon'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
14 Feb 2012
People found this helpful0
I had an awful terrible experience with the Coutts De Lisle ( lettings ) as they have not only wasted my time in searching for the right property but also the attitude and the tone of language ( rude and snub) they use. I have found them misleading, dishonest, and not transparent when it... Read Full Review
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Very proffessional and ...
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5 Star Review
By : 'Rusudan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
13 Dec 2011
People found this helpful0
Very proffessional and helpful all the... Read Full Review
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My property in Earls Court ...
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5 Star Review
By : 'JohnEarls'
Services : Letting( As a Owner )
Would you recommend ? : Yes
12 Oct 2011
People found this helpful0
My property in Earls Court was let by another agent in February this year and I instructed them to manage the rental. They did such a bad job that my tenants were in constant contact with me and even threatened to take legal action. I instructed Coutts de Lisle to take over the management of the... Read Full Review
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I would absolutely recommend ...
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4 Star Review
By : 'Barry'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
29 Jun 2011
People found this helpful0
I would absolutely recommend Coutts de lisle to anyone looking for a property. Considering we were in contact with upwards of 20 agencies only 3 I have kept details of to recommend to any friends, Coutts de Lisle being one of... Read Full Review
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I was running late for a ...
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1 Star Review
By : 'shocked'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
16 Jul 2010
People found this helpful0
I was running late for a property viewing stuck in traffic and as I was driving and 2 minutes away I missed the agency's call. Following the missed call I received a text 10 minutes after the agreed appointment time with a message telling me to 'f*** off and live in a drain.' How can a professional ... Read Full Review
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By : kensington short term tenant
10 Jan 2011This is by far the rudest letting agency (Coutts De Lisle in West Kensington) that I have ever encountered!! I will never ever recommend that company. I can't believe they call themselves...
[[EDIT ORIGINAL START]] This ...
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1 Star Review
By : 'Don't'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
24 Feb 2010
People found this helpful0
[[EDIT ORIGINAL START]] This is by far the most incompetent Realtors I have ever come across. The negotiator is Ben Bailey a rude nobody, and his nobody Manager Ben Licho is evern worse. This place is a sleepy office off Pembroke Road, and they have no reason to be so arrogant, they don't have... Read Full Review
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