The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.7/5, 20 Reviews
15% Recommended
25% sales valuation accuracy
50% letting valuation accuracy
38% sales fee satisfaction
38% letting fee satisfaction

Oliver
By : 'Cian'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : BS8
Steer clear of Clifton Property Services. They are crooks, who are just out to rip off students. They charge astronomical rates for houses which have underlying problems which are not made clear before renting a property through them. They use illegitimate contract law and bend the rules so they can milk you dry of every last cent without ever doing their duty as an agent. We paid an agency fee so that we could have someone to rely on when we needed problems to be fixed. Why isn't anything ever done when requested, It took 5 months to have a working radiator in my room and when I complained about it not being done quickly, the agency accused me of telling them I had fixed it which wasn't true.
They didn\'t do there job. They could have done any part of their role as agent and I would have been more satisfied.
By : Bein
7 Feb 2014I can confirm this. They never get back to you; are unhelpful and vague on the phone; only listen when you threaten to deduct money; and make empty promises, i.e. do not do as they promise when it comes to the flat. This company is awful and the height of unprofessionalism.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 38% | £275,000 | £275,000 |
| Lettings | 50% | 38% | £370 | £1,400 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 16 | 0 | 0 | 0 | 0 | 0 | 1 |
Clifton Property Services
150 Whiteladies Road, Bristol, North Somerset
BS8 2XZ
0 1179 743233
By : 'Arhum'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS2
Worst company to deal with. Please whoever reading this, stay away from this unprofessional fraudulent company. Such an Unprofessional staff don't pick call or respond to ... Read Full Review
By : 'Disgruntled'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS6
To begin with, throughout over a year's correspondence with* she never once spelled my name correctly despite having access to my tenancy agreement, passport, and other documents. My name was even incorrect on the tenancy agreements and nobody bothered to correct this; considering the agency had a ... Read Full Review
Far too much much considering we received substandard service
By : 'Sam'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : BS6
Very professional, efficient and friendly. I have recommended them several times. The team went out of their way to find me the right rental for me. Nothing seemed too much ... Read Full Review
Standard.
By : 'Taras'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS41
NOT RELIABLE, GROUP OF AMATEURS Didn't come for the checkout despite a fact that they have been informed 1 month in advance. They didn't inform me about next visit, so finally the checkout has been done without any tenant representative. Poor communication skills, zero support. Didn't return the ... Read Full Review
By : 'Julia'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS7
Cliftons have managed our rental property for over 10 years. Their standard of service is excellent and very professional. They ensure our property is looked after and manage any issues that are raised by the tenants after seeking our approval first. I would recommend them to any other landlord ... Read Full Review
Good

By : 'Dennis'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS8
A very caring and professional member of staff.Dealt with the changes efficiently and effectively and came up with positive solutions when continuing tenancy ... Read Full Review
Good
By : 'Annoyed'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Rent PCM : £725
Would you recommend ? : No
Postcode : BS1
STAY AWAY! I have dealt with Clifton Proerty Services twice now - once when we moved in, and now that the flat is being rented via them again. This was not a CPS managed property, just a private landlord using CPS to advertise and manage viewings etc. When we rented, CPS took our agency fees, and ... Read Full Review
When you include VAT, agency fees are nearly 1/2 a months rent! And if you don't get the place, they WILL try and keep your fees!!!


By : 'student19994'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : BS2
We are 6 students, coming to the end of our year long tenancy with Clifton Properties and they have proved to be difficult at every opportunity. In the last month the fridge and the dishwasher has broken and we have incurred a cost for their replacement. Throughout the year there have been ... Read Full Review
By : 'Unhappy'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Rent PCM : £370
Would you recommend ? : No
Postcode : BS8
Took money off us at the end and couldn't give a proper reason and would not return it. Only replied to some ... Read Full Review
Not taken out a £60 signing out fee which took all of about 2 minutes. Given back our deposit or provided a valid reason for keeping it. Replied to all emails.
By : 'Jim'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS3
I am not normally one to post reviews about companies online, but in this case, I really feel the need to share my experience in the hope that it will put people of from using this terrible, fraudulent company. As others have said, they were friendly and professional during the viewing ... Read Full Review
Shut down.
By : 'Luke'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS7
Dealing with Clifton Property Service is something much like a bad joke, unpleasant and awfully long-winded. My flatmates and had several problems over the year from simple utilities not working (lawn mower & vacuum) to them saying that obvious things were on the inventory when they clearly ... Read Full Review


By : 'Tony'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Rent PCM : £820
Would you recommend ? : No
Postcode : BS6
I don't even know where to begin, but the previous reviewer pretty much sums it up well. Rude, unpleasant, extremely unhelpful, fabricating lies. I was told I had agreed to the apartment being professionally cleaned, which was a complete fabrication, as I had not signed anything. We had no running ... Read Full Review


By : 'Felicity'
Branch : Bristol, 150 Whiteladies Road
Services : Property Management (They manage our building)
Rent PCM : £375
Would you recommend ? : No
Postcode : BS8
Clifton Property Services are the worst estate agents I have ever dealt with. They ignored emails throughout the year and would be slow to reply to the ones they did. The staff are extremely rude and unpleasant to deal with. They charge a check-out fee which was £60 for each for us and on top of ... Read Full Review
By : 'JoeTennant'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS3
At the beginning they seem like a very professional agency, but once you become a tenant the service could not be more precarious. They are unresponsive, the only way to talk to them is to go to the agency because they do not reply to emails and the mobile phone is only for "emergencies". ... Read Full Review

By : 'StudentTenant123'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS6
CPSL are without a doubt the worst estate agents I have ever dealt with. They charge high prices for, in my experience, properties with massive hidden problems and then refuse to do a single thing to help you whilst you live there. I lived with a huge patch of permeating damp on my bedroom wall ... Read Full Review
The agent could have: - communicated with tenants i.e. taken fewer than 4 consecutive emails to respond, every time. - dealt with problems such as permeating damp, or at least come up with some form of compensation for the damp living conditions - not been rude every time we contacted them - been transparent about the underlying problems with the property

By : 'Cian'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS8
Steer clear of Clifton Property Services. They are crooks, who are just out to rip off students. They charge astronomical rates for houses which have underlying problems which are not made clear before renting a property through them. They use illegitimate contract law and bend the rules so they ... Read Full Review
They didn\'t do there job. They could have done any part of their role as agent and I would have been more satisfied.
By : Bein
7 Feb 2014I can confirm this. They never get back to you; are unhelpful and vague on the phone; only listen when you threaten to deduct money; and make empty promises, i.e. do not do as they promise when it...
By : 'Tenant'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS8
We have found Clifton Property Services Limited's (CPSL) 'service' to be very poor. The initial consultant was friendly and helpful when we moved in, but after signing the contract we were directed to others in the team (property manager and senior consultant) who came across as evasive, rude ... Read Full Review
Provide decent customer service, i.e. be friendly and helpful, responding to queries in a timely fashion and attempting to resolve problems raised.
By : 'Luca'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Would you recommend ? : No
For my unluckiness I had to deal with this totally unprofessional agency. I lived in one apartment "administered" by them and trhough out the full period I had problem. The staff is not professional and able to deal with the situation, they simply do not care about calls and emails. They ... Read Full Review
Probably close down the business. Everything need to be changed!
By : 'H3mmi'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Would you recommend ? : No
My flatmates and I are in the process of renting a flat from Clifton Property on Whiteladies road, and we have found the service to be extremely poor. The first few dealings with them went fairly well, until the filling out of guarantor forms in which they took a month to point out (as a matter of ... Read Full Review
By : 'Liz'
Branch : Bristol, 150 Whiteladies Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Unprofessional service. Agents have no sense of urgency and seemed careless in returning calls, providing reassurances, sticking to deadlines and performing adequate checks. Staff was at times, rude and dismissive. Would not recommend them to any students/ colleagues going ... Read Full Review
Consideration Adhere to deadlines Professionalism Understanding the importance of customer service, we are after all the customer. At times it seemed as though they didn't want the custom.
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