The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 392 Reviews
96% Recommended
95% sales valuation accuracy
90% sales fee satisfaction
By : 'Josh'
Services : Sales(Prospective Vendor/Buyer)
Sold price : £1150
Would you recommend ? : No
Postcode : E10
Portico are an absolute disaster, both as a tenant and a landlord. Under no circumstances should you go anywhere near Portico. I was a tenant in a property that was managed by Portico on behalf of the landlord 7 years. During that time, through neglect, they caused thousands of pounds of damage to the property that I was renting. I notified them of a ceiling leak in the bathroom and it took over three years to repair; what started as a small, occasional drip turned into an essentially open conduit, riddled with black mould, every time it rained. Other works, major and minor, were either botched or simply ignored. IF YOU ARE A LANDLORD and want a property manager who will take care of your asset, steer clear. Portico will literally allow your property to rot without lifting a finger. It was after the tenancy that they revealed themselves, however. I've been renting properties in London since the late 90s; I remember the bad old days, when landlords treated deposits as bonus rent and estate agents tried everything they could to scam customers out of every cent. I thought the bad old days were receding, but no; they're still here at Portico. Portico did not cancel the direct debit my rent, and collected three extra months of rent after I had moved out. When challenged on this, they returned some of it. The rest of it I had to fight tooth and nail . Over the course of conversations with three different Portico employees (Jack Wackett, Abbie Smith, and Uwais Malik, all in the Leyton branch) they came up with escalatingly absurd reasons why they couldn't it, including: * I had been the tenant of the property the month after I had moved out, and they needed to withhold money that * They accidentally sent the money to the landlord and needed to get it back from her before they could it to me * They wanted to withhold it to cover cleaning costs (this was after I had already taken them through TDS to get my deposit back) In the end, I had to take them through small claims court; days after I filed they mysteriously found the money and sent it back to me. It is my belief that they never would have done had I not started a legal proceeding. Look: I'm not , I know how estate agents in London work. You're never going to get one that spares no cost to give good service or proactively steps up to manage issues in advance. Best scenario they leave you alone. Worst scenario they your property rot around you and then steal from you at the end of the tenancy. Portico are the worst scenario. It doesn't matter how nice the property they show you is, or how competitive their managed service rates are. Run, don't walk.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 95.00% | 90.00% | £41,000 | £830,000 |
Portico
252 High Road, London, Greater London
E10 5PW
020 8539 3650

By : 'A'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E10
The whole sales team Tommy, Spencer, Daniel, Julia and Edyta were brilliant, they did a fantastic job with the sale of my property, we had a target and they aimed that target, they kept me updated on every stage of the progress, I would strongly recommend them to everyone, I had another... Read Full Review
By : 'Josh'
Services : 8
Sold price : £1150
Would you recommend ? : No
Postcode : E10
Portico are an absolute disaster, both as a tenant and a landlord. Under no circumstances should you go anywhere near Portico. I was a tenant in a property that was managed by Portico on behalf of the landlord 7 years. During that time, through neglect, they caused thousands of pounds of damage... Read Full Review
By : 'Patrick'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E10
Really poor service all round. I have, thankfully, now moved out of their property. But, if you are unfortunate enough to be about to start renting from these estate agents, be aware of the numerous dodgy practices they will attempt. They will firstly pressure you into signing a... Read Full Review

By : 'Adriana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E10
I'll like to thank to Alice property manager. I've been dealing with her all the time we had a problem in the house and I can say that she always get involved in everything and tied her best in solving the problems ASAP. Thank you Alice, your the best... Read Full Review

By : 'Elena'
Services : Letting( Property Management )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : E11
Alice its absolutely lovely. She managed to get our boiler fixed within the day. An absolute star. I strongly recommend to get in touch with her in regards to any issues that you encounter during your... Read Full Review

By : 'James'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : RM7
Alice in property maintenance has been a real pleasure to work with. Alice always makes sure I have all the details I need to help me get the job done and for this I look forward to working with her for many years in the... Read Full Review

By : 'Dean'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E10
I am a landlord and have been dealing with Mark Mcllveney for a number of years...quite simply he is the best, most professional and knowledgeable agent I have ever dealt... Read Full Review

By : 'Matt'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E2
I had a call with Mark from lettings yesterday and he went utterly above and beyond the call of duty to help me with something that dates back to 2008.... Read Full Review

By : 'Lisa'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E11
I cannot rate Alice Amaral highly enough. As far as a property manager she has by far been the best I've dealt with. She is always responsive to my emails and her willingness to solve issues in a timely... Read Full Review

By : 'Lila'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E51
I had the luck to be helped by Jade from Portico, she was so efficient and understood our needs straight away. After 4 months of difficult searches we found the dream place at the second meeting with her. I would highly recommend to connect with Portico they are amazing, we now have an amazing... Read Full Review

By : 'Jasmine'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EQ10
Our agent was the outstanding Jade. She helped myself and my friend find the home of our dreams and has made two gals very, very happy. She put us first, listened to what we needed and made sure we felt looked after and top of her priority list. We moved in this weekend, and had everything we... Read Full Review
By : 'Josh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E17
I had Jade Pope as a lettings agents and she was amazing throughout the process. Even when I called asking many questions she was polite, well informed and incredibly helpful. In dealing with lettings agents in the past 10 years Jade is the best that I have come across and is a big reason for why I ... Read Full Review
By : 'Donald'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : E10
I booked a viewing with Jake Lamothe. However when I got to the property I was left waiting for over 20 minutes. I had to call in to the office to find out where he was and received no apology or indication of how long he was going to be so cancelled the appointment and asked to reschedule. No... Read Full Review


By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : CM24
All our dealings with Portico (Leyton) have been excellent. We have found them very supportive in giving advice and dealing with all that needed to be done. Alice Amara has been exceptional in helping and advising us, any problems we have had she has sorted out promptly including sourcing a... Read Full Review
By : 'SS'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E5
The worst experience ever!!! Please do not ever use this company as they really do not care about their tenants and they put lives at risk. I wish I had won the lottery so I had enough money to take them and the landlord to... Read Full Review

By : 'Patryk'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IG11
I am very happy with the service that was provided, Jake was very helpful and polite. Always answered all my questions and never kept me waiting. Thank you... Read Full Review


By : 'Alistair'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E10
I highly recommend the Portico team. Jo had a book of prospective buyers looking round before we were even on the market. Mark managed the negotiations with the buyer and kept everything on track during the transaction - driving the process along and providing excellent communication with myself... Read Full Review

By : 'Robin'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : E11
I recently put my property up for rental and have to commend one person in particular. Jade has the best customer service I have experienced in a long time. Renting my property was stressful and emotional but Jade managed to help me navigate that by being friendly, helpful and most of all with... Read Full Review

By : 'Nick'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E10
Jake has been very professional and one of the best agent we have encountered as a landlord. He is always working in the best interests of both landlord and tenant as well as being very knowledgable about the process. He is tremendous asset to the Portico team. Thank you for all your help in... Read Full Review


By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : E11
Great estate agents. Recommend. Friendly and professional throughout the stress of selling and buying. Thanks to Mark, Joanne, Michelle, Spencer and the team at... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Hefina Holden (Associate Director) at hefina@spencersproperty.co.uk or telephone 020 8709 7730
Last updated at 11/1/2017, 9:07:06 AM by allAgents