New Home Agents

I tried to do this via the complaints procedure on your website but unsurprisingly it does not work. The way they have completely and utterly messed us about is disgusting and you should be embarrassed and ashamed. On July 4th me and my family went to view the house on Thirlmere Avenue in Workington. We were the very first people to view the house and the first people to put in an offer which was accepted. Under the impression that the house was ours as our offer was ACCEPTED we put our house on the market. Only to find out weeks later, after having to contact them ourselves as they did not have the decency to inform us, that they had sold the house to someone supposedly before our offer had gone in. My first issue here. They told us that someone had viewed the house and put in an offer before us. Now this cannot be and it’s not a good impression lying to customers like that. Here’s how I know that’s a lie, the owner of the house was away on holiday and the house was put up sale they were away. Therefore NOBODY could have viewed the house in that time like you said they had (they said someone viewed the house and put in an offer on the 3rd July which as I have just made clear could not have happened) The owner of that house currently is my dads friend - so yes, I’ve fact checked this. He also did inform us we were the first people to view the house. My second issue here is that that was it would mean they accepted our offer of the full asking price after accepting another offer- ultimately screwing one of us over. Extremely unprofessional. My third issue is that they didn’t even bother to contact us - as you originally said they would- to inform us the house had gone, knowing our house was on the market purely so we could move into this house. This is absolutely ridiculous, the way they have handled the situation was atrocious, the fact that they had no decency to inform us that the house had been sold is disgustingly especially considering they are a business that is supposed to help people with situations like this and the fact they have blatantly lied to us and messed us about is beyond me