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London, SE3
1.4/5, 11 Reviews
11% Recommended
100% letting valuation accuracy
20% letting fee satisfaction
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"AVOID AT ALL..."
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1 Star Review
Lisa
Lily
By : 'Vincenzo'
Services :
Would you recommend ? : No
Postcode : SE3
10 Jun 2025
People found this helpful5
AVOID AT ALL COSTS – Unfair Practices, Rent Withholding & Contract Misuse I used Felicity J Lord (Blackheath branch) full management of my property at SE3. My experience has been distressing, unprofessional, and financially damaging. The agents which I have been dealing with are: Lisa Allen Hendry, Sam Loader, Annette Cummings, Lily Porter, they are completely useless. Do not trust them. Key Issues: 🔴 Rent Withheld as Coercion They have withheld over £3,784 in rent payments since April 2025, despite no breach on my part. This was done to pressure me into continuing their expensive Property Management service—see point below. 🔴 Unlawful Severance Fee On 22nd of May I was informed that the the rent of April and May was being withheld "my early termination of the contract". I only terminated the contract on 13th of May, after they were withholding the rent due to me (1958GBP since 21st of April). They preemptively charged a severance fee of £3,323, citing a contract clause that only applies I renewed or rolled over the tenant’s agreement independently. I hadn’t, I am still in the fixed term contract with the tenant. 🔴 Breach of Their Own Contract The reason I did not want to with FJL management service is their poor services and breach of contract, FJL failed to: Transfer rent within agreed timeframe (Clause 14.2) Provide monthly statements (Clause 14.5) - No statement given September, October, November, December, January, February. Deliver the promised inspection at the 6 month mark Send the inventory report in a timely manner (I only received it 10+ months after my first request) 🔴 Discriminatory Access to Services They refused to offer me a standard “Tenancy SetUp” service (available to all customers) unless I agreed to full Property Management or rent collection. This goes against UK consumer law which prohibits unfair commercial practices and withholding standard services to coerce a consumer. 🔴 Impact on Tenant This situation is forcing me to end the tenancy, which will affect a family with a small child. I tried to resolve the matter amicably and even offered to pay the “Tenancy SetUp” service in full. To date FJL has not answered my mediation proposal and has not offered another solution. FJL's actions appear systematic and coercive. After reading other online reviews, https://www.allagents.co.ukreviewNTQ3MDY3, I believe they routinely trap landlords into longterm services through contract manipulation, miscommunication, and financial pressure. I am waiting the last step of their internal complaint procedure so that I can raise a formal complaint with The Property Ombudsman. Landlords, beware. Don’t their shiny branding fool you—FJL’s practices have been some of the worst I’ve ever encountered in any service industry.
Comments on Agent Fees
Not clear, disproportionate, unilateral.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 20.00% | £1,100 | £1,200 |
Address
Felicity J Lord
23 Tranquil Vale, Blackheath Village, London, Greater London
SE3 0BU
020 8852 9522
Services offered
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- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Felicity J Lord Branches (View All 26)
AVOID AT ALL ...
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1 Star Review
By : 'Vincenzo'
Services : 3374
Would you recommend ? : No
Postcode : SE3
10 Jun 2025
People found this helpful5
AVOID AT ALL COSTS – Unfair Practices, Rent Withholding & Contract Misuse I used Felicity J Lord (Blackheath branch) full management of my property at SE3. My experience has been distressing, unprofessional, and financially damaging. The agents which I have been dealing with are: Lisa Allen... Read Full Review
Comments on Agent Fees
Not clear, disproportionate, unilateral.
Comments (0)Was this helpful?:
AVOID AT ALL ...
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1 Star Review
By : 'Vincenzo'
Services : 3374
Sold price : £0
Rent PCM : £0
Would you recommend ? : No
Postcode : DE23
10 Jun 2025
People found this helpful14
AVOID AT ALL COSTS – Unfair Practices, Rent Withholding & Contract Misuse I used Felicity J Lord (Blackheath branch) full management of my property at SE3. My experience has been distressing, unprofessional, and financially damaging. The agents which I have been dealing with are: Lisa Allen... Read Full Review
Comments on Agent Fees
Not clear, disproportionate, unilateral.
Comments (1)Was this helpful?:
By : Benjamin Brain
13 Nov 2024Hi Geoffrey! Thank you so much for your glowing review of your moving experience with Lauren and the Littleover team! We’re delighted to hear that you chose Hannells to market your...
Lily Porter Just to say that ...
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5 Star Review
By : 'John'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE13
4 Sept 2023
People found this helpful0
Lily Porter Just to say that as a tenant in a property managed by Lily Porter at Felicity J Lord Greenwich I have experienced very high quality tenancy management from Lily and the team. Lily is an excellent property manager, a pleasure to work with and I am very happy to provide a great... Read Full Review
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Incompetent lettings ...
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1 Star Review
By : 'Sarah'
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : No
Postcode : SE12
27 Aug 2021
People found this helpful1
Lisa hendry at Blackheath village branch is incompetent at managing properties. I have tried to give her the benefit of the doubt over a number of years but she is still useless as is her management department. They don’t bother to answer emails and lie about what they have done. FJL head ... Read Full Review
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Terrible - keep ...
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1 Star Review
By : 'Marie'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE18
19 Nov 2018
People found this helpful1
They are just terrible, maybe rogue category. Their advertisement is misleading, their customer service is poor and the property that I rented was delivered to a totally different state than promised i.e. the state was advertised and assured by the agent as excellent and I entered a smelly, dirty... Read Full Review
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Disappointed ...
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1 Star Review
By : 'A'
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : No
Postcode : SE18
18 Apr 2018
People found this helpful0
We had used this agent to let out our flat for a good few years now but their quality of services declined dramatically. One of their staffs was particularly rude and they made a few mistakes on simple things like key collections and date of the tenancy contract etc. We understood everyone made... Read Full Review
Comments on Agent Fees
Too high in term of the service it provides.
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Unjustified fees!! My ...
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1 Star Review
By : 'T.Turner'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE13
10 Jun 2015
People found this helpful0
Unjustified fees!! My boyfriend has been renting from them for the past few years, his contract ended, and chose not to renew it and we found another place. As with every new property to rent, referencing is required, pretty standard. Not standard when you have to pay �30, for them to give a... Read Full Review
Comments (1)Was this helpful?:
By : Customer Relations Manager
15 Jul 2015Hi T.Turner I'm really sorry to hear this. Please could you email help@fjlord.co.uk and we can look in to this for you. Many thanks Melanie Smith Customer Relations...
We moved 250 miles north, and ...
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1 Star Review
By : 'disgruntledd206'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SE18
19 May 2014
People found this helpful4
We moved 250 miles north, and were due a baby (and therefore unable to make repeated trips to London), it was important for us to know that a team on the ground would be able to deal with any concerns that either we or the tenant may have. However, we feel that Felicity J Lord have seriously... Read Full Review
What agent could do to change your mind?
a: performed property visits b: informed us of work requiring done c: responded to complaints in a timely manner d: DONE THE JOB WE PAID THEM TO DO
Comments (1)Was this helpful?:
By : Customer Relations Manager
27 May 2014Dear customer We are really sorry to hear about your experience and the service you received. Customer service is important to us here at Felicity J Lord and we would like the opportunity to look...
Do not use this letting ...
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1 Star Review
By : 'tuesley'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE3
29 Jan 2013
People found this helpful3
Do not use this letting agent. When we were looking for houses, the agency, particularly Anisha, were very rude and patronising towards us and were very pushy when we were deciding on the property. I am fairly certain they exaggerated the urgency of our decision. When we decided to move in, they ... Read Full Review
What agent could do to change your mind?
They could have been less pushy. They could have communicated with us and replied to our messages. They could charge reasonable prices or provide an above-average service. They could be more competent with other peoples\' money. They could not discreetly lobby for your eviction without your knowledge.
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We have been renting with FJL ...
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1 Star Review
By : 'Bob'
Services : Letting (As a Tenant)
Would you recommend ? : No
4 Jul 2012
People found this helpful2
We have been renting with FJL for just over a year and their management team are hopeless. They tend to do anything possible to "not" manage the property. The most ridiculous example was a problem we had with our boiler and a leaking radiator. They actually list boiler problems on... Read Full Review
What agent could do to change your mind?
Fold their company.
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I was approached by this ...
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1 Star Review
By : 'Jim'
Services : Letting (As a Owner)
Would you recommend ? : No
16 Jun 2012
People found this helpful4
I was approached by this branch after they found an online advert that I'd placed for my 2 bed flat. They talked me into sending someone out to give an appraisal that afternoon. On seeing the flat, the agent seemed very pushy to get me to sign up with them, and assured me that they'd be able to... Read Full Review
What agent could do to change your mind?
Give an honest appraisal of likely rent (2 other agents suggested at least £100 - £150 lower). Show tenants round who actually meet my requirements, Not take my keys home with them.
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