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London, SE3
1.4/5, 11 Reviews
11% Recommended
100% letting valuation accuracy
20% letting fee satisfaction
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"Do not use this letting..."
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1 Star Review
Anisha
By : 'tuesley'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : SE3
29 Jan 2013
People found this helpful3
Do not use this letting agent. When we were looking for houses, the agency, particularly Anisha, were very rude and patronising towards us and were very pushy when we were deciding on the property. I am fairly certain they exaggerated the urgency of our decision. When we decided to move in, they then presented us with several additional fees which didn't seem to make much sense and were far greater than anything we've paid in the past. After moving in, we received no communication or help from them unless it concerned money. They have replied to none of our emails to date, and they will never call you back when they say they will. They have also not realised that we have paid them our rent and then pursued us for arrears despite the money being in their account unnoticed for several days. This has happened twice and we have been living here since last September. If you have an issue with the house, they will not help you. If you have any issues at all, they will not help you. They will only contact you when they want money from you. Regarding rent problems. one of our tenants mother had been trying to resolve her issues through the Blackheath branch but had got nowhere with them until she called their head office. I also heard through out landlord last night (not the agency) that they have been trying to convince him to get a solicitor so he can evict us. We had not heard anything about this from them. Also, there are four tenants in this house and they provided us with only two keys. They did not give us the keys but instead sent us on a strange easter egg hunt around the house to find the keys. In short, they are incompetent, they are bullies, they are rude and patronising, and they are not careful with your money and then blame you for their own incompetence. They charge above-average fees for a far below-average service, and with the exception of Laura, none of them seem to have an ounce of humanity or humility. Avoid at all costs.
What agent could do to change your mind?
They could have been less pushy. They could have communicated with us and replied to our messages. They could charge reasonable prices or provide an above-average service. They could be more competent with other peoples\' money. They could not discreetly lobby for your eviction without your knowledge.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 20.00% | £1,100 | £1,200 |
Address
Felicity J Lord
23 Tranquil Vale, Blackheath Village, London, Greater London
SE3 0BU
020 8852 9522
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Felicity J Lord Branches (View All 26)
AVOID AT ALL ...
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1 Star Review
By : 'Vincenzo'
Services : 3374
Would you recommend ? : No
Postcode : SE3
10 Jun 2025
People found this helpful5
AVOID AT ALL COSTS – Unfair Practices, Rent Withholding & Contract Misuse I used Felicity J Lord (Blackheath branch) full management of my property at SE3. My experience has been distressing, unprofessional, and financially damaging. The agents which I have been dealing with are: Lisa Allen... Read Full Review
Comments on Agent Fees
Not clear, disproportionate, unilateral.
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AVOID AT ALL ...
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1 Star Review
By : 'Vincenzo'
Services : 3374
Sold price : £0
Rent PCM : £0
Would you recommend ? : No
Postcode : DE23
10 Jun 2025
People found this helpful14
AVOID AT ALL COSTS – Unfair Practices, Rent Withholding & Contract Misuse I used Felicity J Lord (Blackheath branch) full management of my property at SE3. My experience has been distressing, unprofessional, and financially damaging. The agents which I have been dealing with are: Lisa Allen... Read Full Review
Comments on Agent Fees
Not clear, disproportionate, unilateral.
Comments (1)Was this helpful?:
By : Benjamin Brain
13 Nov 2024Hi Geoffrey! Thank you so much for your glowing review of your moving experience with Lauren and the Littleover team! We’re delighted to hear that you chose Hannells to market your...
Lily Porter Just to say that ...
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5 Star Review
By : 'John'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE13
4 Sept 2023
People found this helpful0
Lily Porter Just to say that as a tenant in a property managed by Lily Porter at Felicity J Lord Greenwich I have experienced very high quality tenancy management from Lily and the team. Lily is an excellent property manager, a pleasure to work with and I am very happy to provide a great... Read Full Review
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Incompetent lettings ...
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1 Star Review
By : 'Sarah'
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : No
Postcode : SE12
27 Aug 2021
People found this helpful1
Lisa hendry at Blackheath village branch is incompetent at managing properties. I have tried to give her the benefit of the doubt over a number of years but she is still useless as is her management department. They don’t bother to answer emails and lie about what they have done. FJL head ... Read Full Review
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Terrible - keep ...
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1 Star Review
By : 'Marie'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE18
19 Nov 2018
People found this helpful1
They are just terrible, maybe rogue category. Their advertisement is misleading, their customer service is poor and the property that I rented was delivered to a totally different state than promised i.e. the state was advertised and assured by the agent as excellent and I entered a smelly, dirty... Read Full Review
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Disappointed ...
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1 Star Review
By : 'A'
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : No
Postcode : SE18
18 Apr 2018
People found this helpful0
We had used this agent to let out our flat for a good few years now but their quality of services declined dramatically. One of their staffs was particularly rude and they made a few mistakes on simple things like key collections and date of the tenancy contract etc. We understood everyone made... Read Full Review
Comments on Agent Fees
Too high in term of the service it provides.
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Unjustified fees!! My ...
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1 Star Review
By : 'T.Turner'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE13
10 Jun 2015
People found this helpful0
Unjustified fees!! My boyfriend has been renting from them for the past few years, his contract ended, and chose not to renew it and we found another place. As with every new property to rent, referencing is required, pretty standard. Not standard when you have to pay �30, for them to give a... Read Full Review
Comments (1)Was this helpful?:
By : Customer Relations Manager
15 Jul 2015Hi T.Turner I'm really sorry to hear this. Please could you email help@fjlord.co.uk and we can look in to this for you. Many thanks Melanie Smith Customer Relations...
We moved 250 miles north, and ...
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1 Star Review
By : 'disgruntledd206'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SE18
19 May 2014
People found this helpful4
We moved 250 miles north, and were due a baby (and therefore unable to make repeated trips to London), it was important for us to know that a team on the ground would be able to deal with any concerns that either we or the tenant may have. However, we feel that Felicity J Lord have seriously... Read Full Review
What agent could do to change your mind?
a: performed property visits b: informed us of work requiring done c: responded to complaints in a timely manner d: DONE THE JOB WE PAID THEM TO DO
Comments (1)Was this helpful?:
By : Customer Relations Manager
27 May 2014Dear customer We are really sorry to hear about your experience and the service you received. Customer service is important to us here at Felicity J Lord and we would like the opportunity to look...
Do not use this letting ...
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1 Star Review
By : 'tuesley'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE3
29 Jan 2013
People found this helpful3
Do not use this letting agent. When we were looking for houses, the agency, particularly Anisha, were very rude and patronising towards us and were very pushy when we were deciding on the property. I am fairly certain they exaggerated the urgency of our decision. When we decided to move in, they ... Read Full Review
What agent could do to change your mind?
They could have been less pushy. They could have communicated with us and replied to our messages. They could charge reasonable prices or provide an above-average service. They could be more competent with other peoples\' money. They could not discreetly lobby for your eviction without your knowledge.
Comments (0)Was this helpful?:
We have been renting with FJL ...
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1 Star Review
By : 'Bob'
Services : Letting (As a Tenant)
Would you recommend ? : No
4 Jul 2012
People found this helpful2
We have been renting with FJL for just over a year and their management team are hopeless. They tend to do anything possible to "not" manage the property. The most ridiculous example was a problem we had with our boiler and a leaking radiator. They actually list boiler problems on... Read Full Review
What agent could do to change your mind?
Fold their company.
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I was approached by this ...
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1 Star Review
By : 'Jim'
Services : Letting (As a Owner)
Would you recommend ? : No
16 Jun 2012
People found this helpful4
I was approached by this branch after they found an online advert that I'd placed for my 2 bed flat. They talked me into sending someone out to give an appraisal that afternoon. On seeing the flat, the agent seemed very pushy to get me to sign up with them, and assured me that they'd be able to... Read Full Review
What agent could do to change your mind?
Give an honest appraisal of likely rent (2 other agents suggested at least £100 - £150 lower). Show tenants round who actually meet my requirements, Not take my keys home with them.
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