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London, SE1
1.5/5, 8 Reviews
14% Recommended
50% sales valuation accuracy
50% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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"Money was collected for the..."
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1 Star Review
Mark
By : 'Wilson'
Services : Letting(As a Owner)
Sold price : £1800
Would you recommend ? : No
Postcode : E16
24 May 2025
People found this helpful0
Hastings collected money from me without my approval, claiming to represent me in the payment of the District Heating Metering & Billing Charge to Community Energy (Commenergy.co.uk), the company that supplies heating and hot water to properties in London. I request that Hastings refrain from representing me in any payments to third parties without my explicit consent. Importantly, I have already paid this amount directly to Community Energy, so I am asking Hastings to the money they collected from me. They denied my request, stating that the funds had already been transferred to Community Energy and advised me to seek reimbursement from them directly. However, upon contacting Community Energy, I discovered that Hastings not only failed to transfer the recently collected funds but also withheld a significant portion of the payments they collected from me that were meant Community Energy. I insist that Hastings either resolve this issue with Community Energy or the money to me. Hastings maintains that they successfully transferred my money to Community Energy and claims that the problem lies with them, stating that it is an accounting issue I must address directly with Community Energy. If this is indeed an accounting problem, then Hastings, as my agent, has a fiduciary duty to resolve it on my behalf. It appears that the company has mishandled my funds under the pretense of paying the District Heating Metering & Billing Charge to Community Energy. To resolve this issue, my next steps should be to approach the Property Ombudsman (https://www.tpos.co.uk/) and the Small Claims Court (https://www.gov.ukmakecourtclaimmoney).
Comments on Agent Fees
Despite the company already having collected management fees from me, they still request parking fees (without providing a receipt) when they claim to have driven to my flat for an inspection. It appears that, as an agent for the landlord, they are unwilling to perform even basic tasks on the landlord's behalf, despite having received management fees from the landlord.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 0% | £0 | £0 |
| Lettings | 50% | 0% | £1,800 | £2,800 |
Address
Hastings International
18-20 Shad Thames, London, london
SE1 2YQ
020 7407 1066
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Hastings International Branches (View All 3)
Money was collected for the ...
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1 Star Review
By : 'Wilson'
Services : Letting( As a Owner )
Sold price : £1800
Would you recommend ? : No
Postcode : E16
24 May 2025
People found this helpful0
Hastings collected money from me without my approval, claiming to represent me in the payment of the District Heating Metering & Billing Charge to Community Energy (Commenergy.co.uk), the company that supplies heating and hot water to properties in London. I request that Hastings refrain from... Read Full Review
Comments on Agent Fees
Despite the company already having collected management fees from me, they still request parking fees (without providing a receipt) when they claim to have driven to my flat for an inspection. It appears that, as an agent for the landlord, they are unwilling to perform even basic tasks on the landlord's behalf, despite having received management fees from the landlord.
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Nightmare as a tenant. Got ...
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1 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : No
Postcode : E1
13 Jan 2021
People found this helpful1
Nightmare as a tenant. Got along well with the Landlord but even he wanted to change agences. Louise has been incompetent, petty and... Read Full Review
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Expensive and ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW18
19 Mar 2019
People found this helpful1
Expensive fees but we're useless as soon as we moved in. Several changes to property manager that we were never kept updated about. Ignore emails for weeks and don't ever actually put queries forward to... Read Full Review
Comments on Agent Fees
Expensive and random charges sporadically without explanation.
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Having left our tenancy which ...
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1 Star Review
By : 'Adam'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : HARP
22 Sept 2016
People found this helpful4
Having left our tenancy which was managed by Hastings International, I can confirm that I've never had such a bad experience wtih an Estate Agent. We are currently awaiting our deposit back which is now almost three months overdue. This was being handled by the office I've flagged in this review,... Read Full Review
Comments on Agent Fees
The fee's for this agent are well above all other agents that I have been with before. They like to add on as much as they can to the per person fees to make a tidy profit, most notably the fee for tenant references at £60pp.
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Unprofessional. Non ...
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1 Star Review
By : 'Customer'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE16
2 Aug 2016
People found this helpful3
Unprofessional. Non reliable. I have arranged a viewing and called multiple times to get a text confirmation (they have got my contact details totally wrong it turned out after a third call) having got the confirmation finally on the day of the viewing i have travelled for an hour to bermondsey... Read Full Review
Comments on Agent Fees
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I strongly advise you to not ...
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1 Star Review
By : 'Anon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
20 May 2014
People found this helpful4
I strongly advise you to not rent through Hastings. The management office has some of the worst service I've ever experienced, and I've rented through around 7-8 agents in London. They don't return calls, they are rude, and unless their is money coming in their direction they will lose ANY... Read Full Review
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Poorly organized or worse. ...
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1 Star Review
By : 'Jude'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE16
19 Aug 2013
People found this helpful5
Poorly organized or worse. Round one: I have a dog and am looking for a property, so I register with Hastings. I am told they have a lot of matching properties in the area, and they would shortly send me an email with "all the available flats in the zone" . No email received, I... Read Full Review
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Having looked for a suitable ...
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5 Star Review
By : 'Simon'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
31 May 2012
People found this helpful1
Having looked for a suitable property without any luck for several weeks and been ignored by most estate agents, Alex went out of his way to source the right property for Us. The management team were friendly and proactive when we had issues with the flat we rented and kept us informed all the... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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