Hastings International

I would not recommend this agency. Communication was unprofessional, and key information was withheld. We were not informed that another buyer was preparing an offer, despite clearly requesting a second viewing and expressing urgency. Instead of acting in the best interest of the seller by ... Read Full Review

Hastings collected money from me without my approval, claiming to represent me in the payment of the District Heating Metering & Billing Charge to Community Energy (Commenergy.co.uk), the company that supplies heating and hot water to properties in London. I request that Hastings refrain from ... Read Full Review

We would like to say thank you so much to Alexa Fradd for helping us from the inquiry to referencing and up to the viewing and follow us now regarding the property fixing and all the updates she's very approachable , professional and accomoding anytime i will message her in seconds i have the ... Read Full Review

Nightmare as a tenant. Got along well with the Landlord but even he wanted to change agences. Louise has been incompetent, petty and ... Read Full Review

I am a landlord and have had to try to intervene to stop Hastings overcharging my tenant - trying to pass on the blame and cost for a mistake they made. It's been a month and half a dozen emails and I still haven't heard from them. And as far as I'm aware they are still ... Read Full Review

THEY ARE THE WORST OFFICE. THEY RENTED THE FLAT, WHICH I PAID FOR THE RESERVATION DEPOSIT, TO ANOTHER PERSON, AND DID NOT INFORMED ME ABOUT THIS. DONT WORK WITH THESE ... Read Full Review

Booked a viewing to see a flat advertised at £315pw. During the viewing the agent says that the rent actually is £325pw and the one advertised at £315pw was taken. After the viewing the agent gave me a piece of paper to fill in if I wanted to make an offer. It seems ... Read Full Review

Hastings International, London Bridge - made an appointment to value my flat and they didn't bother to show up. If they can't make one appointment, how can they expect me to trust them to manage my property? Terrible service and wasted my ... Read Full Review

We rented from them a very expensive yet beautiful apartment which was riddled with issues. The worst was that we had NO heating and intermittent hot water all of Dec - Feb which meant the apartment was freezing. On top of that, the cooker, the fridge, the door handle were all broken when we moved ... Read Full Review

Expensive fees but we're useless as soon as we moved in. Several changes to property manager that we were never kept updated about. Ignore emails for weeks and don't ever actually put queries forward to ... Read Full Review

She canceled the viewing because she didn't have keys to enter the flat??? Not sure why you charge £700 in fees. You wasted half of my day which I'm not gonna get back. At least speak to the current tenant that you'll have viewings that day. ... Read Full Review

- Zero assistance from their property managers. Took 3 months to repair a broken window in winter, despite chasing on a daily basis. They were only responsive when I found the landlady's email address on Google and emailed her directly... - It's taking over 2 months to get my money back ... Read Full Review

Paid 2 weeks worth of deposit and despite referencing has been successful, we were not allowed to move into the apartment due to new requirements from the agent. Have never received deposit money back despite not being allowed to move in by agency. I have sent many complaint letters and emails and ... Read Full Review

As per title, worst letting agent In London. Problems from day one (starting with a move date being delayed by poor service at their end), took 3 months to fix a shower, despite constant chasing and encouragement, and no apologies / compensation. Never received check in report, again despite ... Read Full Review

This is a long story, lasting about 20 days, after that finally I got all my money back. - We arranged a viewing of a flat in Willesden Green with Zenna. - The viewing was at 2.30pm: me and my girlfriend arrived there after more than 1h trip, and about 2.20 pm Zenna informed, over the phone, that ... Read Full Review

Lee gave great support. He was available, responsive and knowledgeable. Thanks Lee for enabling us to get the transaction completed so ... Read Full Review

DO NOT TRUST THIS COMPANY!! They agreed on an offer on certain conditions and then a few days later change conditions and refuse to give back deposit for changes that they have made on renting ... Read Full Review

I was selling my house remotely in Rotherhithe in order to pay for a house in Amsterdam. The solicitors were dragging their feet, finding problems, and I was worried I was going to have to pay for a bridging loan for my house in Amsterdam because of how long the process was taking. After speaking ... Read Full Review

If you're surfing the net trying to work out whether to use Hastings, let me save you several hours or pain and a lot of wasted money. In no circumstances never deal with Hastings, who are a bunch of crooks. Astronomical fees, rude staff, enormous waiting times, poor professionalism I could go ... Read Full Review

I recently purchased a property through Hastings International and found Nicola's service to be both professional and personable. Nicola was helpful throughout the whole process. At viewing stage she demonstrated good knowledge of the property and was able to answer most of my questions; and ... Read Full Review