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Glasgow, G12
1/5, 4 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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"I used this company - as a..."
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1 Star Review
By : 'Vexed'
Services :
Would you recommend ? : No
Postcode : G4
16 May 2013
People found this helpful2
I used this company - as a landlord I was constantly having to call them to chase every issue. For one problem I called 6 times over a 2 week period before it was resolved. They are charlatans of the highest order - I had to instruct them NEVER to send a plumber/electrician etc to the flat for repairs or inspection because the prices they billed for even a simple 5 minute job were extortionate. Luckily I have friends in the building trade and used them, when I explained the amounts I had been charged for the work done my friends (subject matter experts) laughed, shook their heads and said I had been ROYALY RIPPED OFF! At every stage the office staff seemed disinterested, there is NO office continuity, you speak to one person, think an issue is resolved then next week another calls you up about the same thing - they don't communicate about work at all - far too busy drinking tea and fluttering eyelids from what I saw. Countrywide have now bought them out - poison chalice methinks LANDLORDS AVOID!!!!!
What agent could do to change your mind?
Better Customer facing staff Better management to control staff incompetence and arrogance Better facilities management to control outlandish repair costs from \"their in house\" tradesmen
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Address
Merchant Lettings
4 Kersland Street
West End, Glasgow, City of Glasgow
G12 8BL
0141 341 0441
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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I used this company - as a ...
Share On :
1 Star Review
By : 'Vexed'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G4
16 May 2013
People found this helpful2
I used this company - as a landlord I was constantly having to call them to chase every issue. For one problem I called 6 times over a 2 week period before it was resolved. They are charlatans of the highest order - I had to instruct them NEVER to send a plumber/electrician etc to the flat for... Read Full Review
What agent could do to change your mind?
Better Customer facing staff Better management to control staff incompetence and arrogance Better facilities management to control outlandish repair costs from \"their in house\" tradesmen
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Absolutely shocking level of ...
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1 Star Review
By : 'Jordan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G4
8 Apr 2013
People found this helpful2
Absolutely shocking level of service. They were rude and patronising and constantly shifting the blame to the tenants. The staff are disorganised and uninterested (the office assistant more interested in doing her nails and chatting to her co-workers than us) The move in date was pushed back three ... Read Full Review
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Merchant Lettings is, without ...
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1 Star Review
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : No
24 Oct 2012
People found this helpful6
Merchant Lettings is, without a doubt, the most dishonest and blatantly money-grubbing business I have ever had the misfortune of getting involved with. The staff were downright rude the few times I called with a repair request, and treated me like it was beneath their dignity to even speak to me. ... Read Full Review
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This letting agent was ...
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1 Star Review
By : 'KT'
Services : Letting( As a Tenant )
Would you recommend ? : No
27 Jul 2012
People found this helpful10
This letting agent was horrendous. The flat was filthy when entering and the said they had charged previous tenants £180 to clean as they had left it dirty. There was also small insects in kitchen and a cupboard full of dirty duvets and crutches ets. Despite calling on a regular basis I was... Read Full Review
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