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Glasgow, G12
1/5, 4 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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"Absolutely shocking level of..."
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1 Star Review
By : 'Jordan'
Services :
Would you recommend ? : No
Postcode : G4
8 Apr 2013
People found this helpful2
Absolutely shocking level of service. They were rude and patronising and constantly shifting the blame to the tenants. The staff are disorganised and uninterested (the office assistant more interested in doing her nails and chatting to her co-workers than us) The move in date was pushed back three times to over a month after the initial date agreed. They grudged handing us our letting documents and eventually coughed them all up in one big heap -many of which stated were to be read and signed a least 48 hours before the tenancy agreement was signed which was handed to us at the same time. It took them three months to fix a leaking kitchen tap and another three months to fix a broken washing machine which flooded a cupboard and left considerable damp. Only with the threat of withholding rent did we get any sort of response other than their automated emails and phone recordings. As a whole the experience was abysmal and the customer service was so terrible it is actually impressive. NEVER again will we be dealing with Merchant Lettings. Now just to wait and see if they withhold our deposit...
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Address
Merchant Lettings
4 Kersland Street
West End, Glasgow, City of Glasgow
G12 8BL
0141 341 0441
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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I used this company - as a ...
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1 Star Review
By : 'Vexed'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G4
16 May 2013
People found this helpful2
I used this company - as a landlord I was constantly having to call them to chase every issue. For one problem I called 6 times over a 2 week period before it was resolved. They are charlatans of the highest order - I had to instruct them NEVER to send a plumber/electrician etc to the flat for... Read Full Review
What agent could do to change your mind?
Better Customer facing staff Better management to control staff incompetence and arrogance Better facilities management to control outlandish repair costs from \"their in house\" tradesmen
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Absolutely shocking level of ...
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1 Star Review
By : 'Jordan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G4
8 Apr 2013
People found this helpful2
Absolutely shocking level of service. They were rude and patronising and constantly shifting the blame to the tenants. The staff are disorganised and uninterested (the office assistant more interested in doing her nails and chatting to her co-workers than us) The move in date was pushed back three ... Read Full Review
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Merchant Lettings is, without ...
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1 Star Review
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : No
24 Oct 2012
People found this helpful6
Merchant Lettings is, without a doubt, the most dishonest and blatantly money-grubbing business I have ever had the misfortune of getting involved with. The staff were downright rude the few times I called with a repair request, and treated me like it was beneath their dignity to even speak to me. ... Read Full Review
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This letting agent was ...
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1 Star Review
By : 'KT'
Services : Letting( As a Tenant )
Would you recommend ? : No
27 Jul 2012
People found this helpful10
This letting agent was horrendous. The flat was filthy when entering and the said they had charged previous tenants £180 to clean as they had left it dirty. There was also small insects in kitchen and a cupboard full of dirty duvets and crutches ets. Despite calling on a regular basis I was... Read Full Review
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