Merchant lettings at first seemed fine especially when it was time for us to hand over money. There were many problems with our flat and trying to get these sorted was like getting blood from a stone. The staff are very rude on the phone and almost always I would get told leave your number and we will call you back, the longest I waited was a week before I called back to complain (just to see how long) on departure we cleaned the flat immaculately and I also repaired previous damage and also bought some appliances for the flat, (which I left for the next tenant). I am yet to receive my deposit and was also told that they do not have the form I handed in with regards to the state of the flat when we moved in. They say I never handed it in (conveniently for them) little do they know I have photographic evidence. STILLL WAITING!!! If you can avoid using merchant lettings the do so!!