The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 401 Reviews
95% Recommended
98% sales valuation accuracy
98% letting valuation accuracy
98% sales fee satisfaction
96% letting fee satisfaction

Charlotte
By : 'Tee Wickramasekere'
Services : Sales(I sold a property using them)
Sold price : £325000
Would you recommend ? : Yes
Postcode : RM15
Buying a house is not only a monetary transaction it’s a very emotional decision any family and one that we need to take very carefully. I cannot thank you both enough all the support , patience and professionalism you both showed us towards one of the most difficult decisions of our lives. You were not simple estate agents you were very kind souls that professionally with your experience helped us more than you know. A very special thank you to Rachael thank you so much always calming me down and settling me, helping me find properties and also understand the process as well. Really appreciate it. I have said this before but you are simply awesome. Charlotte your honesty , your personality and your experience is what we liked but you are so good at what you do. I met with many agents before putting mine into the market none carried the professionalism , care you had. If you have a conversation with me you find the problem I have and more importantly you find a solution. You don’t try to run away from issues you face them and you faced many on behalf of us. That proves how good you are. I have never been in a situation where I have been pulled in many directions at the same time and without you two getting over it would have not been possible There is yet a long way to go but I have full faith in David to steer the ship in the rest of our journey and to our final destination Thank you once again I can only hope you will help us with the remaining transactions just as you did do so until now Thank you Kind regards Tee and Madu
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98.00% | 98% | £60,000 | £9,000,000 |
| Lettings | 98% | 96% | £825 | £3,500 |
Beresfords
16 Station Road, Upminster, Essex
RM14 2UB
sell: 01708 222200 lett: 01708 222211

By : 'David'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : RM14
5Star Review Charlotte Micallef at Beresfords, Upminster From the very start, Charlotte Micallef at Beresfords in Upminster stood out among the four local agents I invited to value and sell my property—Balgores, GriffinGates & Parish, Mark Bowya, and Beresfords. Charlotte was the only one who... Read Full Review
By : Alison Horsley
17 Feb 2026Many thanks David for taking the time to post your detailed review for Charlotte and her team at our Upminster office. Charlotte prides herself on the quality of her customer care and will always go ...
By : 'Mr'
Services : 3
Would you recommend ? : Yes
Postcode : RM14
Charlotte was really helpful and we have been impressed with how quickly Beresfords have sold our... Read Full Review

By : 'Mr'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : RM14
Charlotte was really helpful and we have been impressed with how quickly Beresfords have sold our... Read Full Review
By : 'N'
Services : 3
Sold price : £335000
Would you recommend ? : Yes
Postcode : RM15
I honestly couldn’t have asked a better experience with this estate agent. The whole team is so friendly, approachable and genuinely helpful — you really feel like you’re in safe hands from the start. Everyone is knowledgeable and happy to step in whenever needed, which made the whole process feel ... Read Full Review
Comparable to others with better service
By : 'Pauline'
Services : 3
Sold price : £710000
Would you recommend ? : Yes
Postcode : RM14
Beresfords recently acted us in the sale of our house. Charlotte and her team deserve the highest praise their ceaseless endeavours to sell our house. Charlotte and Josh are utterly professional, incredibly knowledgeable and at the top of their game. I cannot recommend them highly... Read Full Review
You get what you pay for!


By : 'Lorna'
Services : Sales (As a Vendor)
Sold price : £650000
Would you recommend ? : Yes
Postcode : RM14
I cannot recommend Charlotte Micallef, the Senior Branch Manager at Beresfords in Upminster, enough. Charlotte was absolutely amazing throughout the entire process of selling my house. She is incredibly trustworthy, honest, proactive, and dedicated—she truly did an outstanding job. Initially, I... Read Full Review


By : 'Marc'
Services : Sales (As a Vendor)
Sold price : £650000
Would you recommend ? : Yes
Postcode : RM14
I cannot recommend Beresfords in Upminster enough! Charlotte Micallef, the Senior Branch Manager, has been absolutely incredible throughout our entire experience. She is highly proactive, dedicated, and truly went above and beyond to ensure we achieved the best possible outcome. Thanks to her... Read Full Review

By : 'Karen'
Services : Sales (As a Vendor)
Sold price : £525000
Would you recommend ? : Yes
Postcode : RM14
My experience with Beresfords in Upminster, and especially with Charlotte Micallef, has been nothing short of exceptional. Charlotte is an outstanding Senior Branch Manager who truly stands out from the crowd. From the moment I met her, I was impressed by her proactive approach, deep knowledge, and ... Read Full Review
Regarding their fees, I want to be transparent — they are not the cheapest agents out there. However, you truly get what you pay for. Their marketing is top-notch, including professional photos and extensive advertising, which significantly increases the visibility of your property. Their experience, dedication, and proven results justify the higher fees. You’re investing in a team that is committed to achieving the best possible sale price and providing exceptional service from start to finish.


By : 'S'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : RM14
I had an outstanding experience at this branch. The team is incredibly dedicated and provides a high level of professional service. It was truly a pleasure to choose them, and I cannot recommend highly... Read Full Review

By : 'E'
Services : Sales (As a Vendor)
Sold price : £2
Would you recommend ? : Yes
Postcode : RM14
Our experience with beresfords has been nothing but amazing service. From the moment Charlotte came to value our house there was never any doubt which agent we wanted to sell our house. Communication has been fantastic, always available our calls and has helped us every step of the way. I would... Read Full Review
By : 'Karen'
Services : 3
Would you recommend ? : Yes
Postcode : RM14
I was very pleased with the service I received from Charlotte and Josh. They were professional, friendly, and always helpful, dealing with all of my queries promptly and clearly. The whole process was handled smoothly, and their communication made everything much easier. I wouldn’t hesitate to... Read Full Review

By : 'JLM'
Services : Sales (As a Vendor)
Sold price : £750000
Would you recommend ? : Yes
Postcode : RM14
Josh is polite, friendly and Professional. He is a skilled negotiator and knows how to close a deal to the vendors... Read Full Review


By : 'Nicky'
Services : Sales (As a Vendor)
Sold price : £325000
Would you recommend ? : Yes
Postcode : RM15
From start to finish, Charlotte was absolutely fantastic — professional, knowledgeable, and genuinely helpful throughout the entire process. The property needed a fair amount of work before going to market, and Charlotte gave clear, honest, and practical advice on what really needed to be done to... Read Full Review

By : 'Roxanne'
Services : Sales (As a Buyer)
Sold price : £655
Would you recommend ? : Yes
Postcode : RM14
Buying a home can be stressful, and estate agents often get a bad reputation (and some of them, understandably!), but this team truly broke that stereotype. From day one, they approached everything with a personable, genuine manner that immediately put us at ease. Even though they were working the ... Read Full Review


By : 'RICKY'
Services : Sales (As a Vendor)
Sold price : £550000
Would you recommend ? : Yes
Postcode : RM17
Five stars simply aren’t enough Charlotte Micallef and her incredible team at Beresfords Upminster. From start to finish, Charlotte was exceptional—her knowledge of the market, her professionalism, and her genuine passion helping her clients shine through in everything she does. Nothing was... Read Full Review
Beresfords weren’t the cheapest agent, but you truly pay for what you get. If you want an agent who will work hard to achieve the best possible price in the market, they are the team to trust. My home is my biggest asset, and I’m genuinely glad I chose Beresfords to handle the sale.


By : 'Elaine'
Services : Sales (As a Vendor)
Sold price : £400000
Would you recommend ? : Yes
Postcode : RM14
Charlotte is simply amazing! She handled the sale of my home with so much care and professionalism. Her communication was constant, her advice honest, and her energy infectious. Thank you all your help and the advice with the sale. This has been an emotional sale me, so a special thank you to you ... Read Full Review
By : 'Reza'
Services : 2
Would you recommend ? : Yes
Postcode : RM2
Jordan was exceptionally helpful recently when we had serious issues with both our boiler and our refrigeratorfreezer at the same time. She patiently read all my numerous emails and answered all my calls and helped us a lot during our hard times; she did everything she could in the last two weeks ... Read Full Review
N/A


By : 'Joanne'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : RM14
Our experience with the whole team was brilliant - especially Charlotte, Callie, Josh and James. All went above and beyond to get us viewings and sold. Contact throughout was great and had updates about every viewing. Great service and thank you... Read Full Review
By : 'Luke'
Services : 17
Would you recommend ? : Yes
Postcode : RM14
Want to shout out Karen Aylesbury who has done nothing but support us since we moved - various issues have come up with our home but she arranged repairs each one quickly and professionally. She’s so nice to chat with and can’t recommend her enough. Sorry what’s that? Did I hear you say she... Read Full Review
By : 'Luke'
Services : 17
Would you recommend ? : Yes
Postcode : RM14
Want to shout out Karen Aylesbury who has done nothing but support us since we moved - various issues have come up with our home but she arranged repairs each one quickly and professionally. She’s so nice to chat with and can’t recommend her enough. Sorry what’s that? Did I hear you say she... Read Full Review
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https:\/\/www.beresfords.co.uk\/complaints-procedures\/
Last updated at 4/9/2018, 7:23:52 AM by allAgents