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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
2.5/5, 13 Reviews
31% Recommended
0% sales valuation accuracy
67% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
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By : 'L'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : E14
What can I say about JLL? Very unprofessional beyond my worst expectations. It started from the very beginning but I wasn't paying much attention; from a flat that didn't have the full furnishings for the first few weeks to receiving an email saying I didn't pay my first monthly payment (seems they have deficiencies in their process of monitoring the payments received). Some facilities in the building were closed for maintenance for extended periods during my tenancy and as you can imagine, no compensation was received for that. Things had been quiet after that as I had been paying the monthly rental payments before the due date and no communication with them, thanks god! Then came the end of tenancy procedures. By that time and as a person acting in good faith, I hadn't been paying lot of attention to the deficiencies listed above, naïve me!. The end of tenancy was a hell of a pain. They made every possible attempt to make my experience very annoying. The inventory report (checking that all items were present and in good condition) was very poor. The report itself contained items that had already been replaced by them; the report mentioned such items as missing and I had to dig through my emails to send the landlord such evidence (i.e. doing their job for them). The report also worked on exaggerating anything found to prove that the flat was unclean; for example, saying that placements and coasters were unclean. How are these expected to be after years of usage? These are disposables! Accordingly they hired a cleaner and charged me a hefty price while the findings of the report were either unsubstantiated or immaterial. Think of it, stocktaking companies and cleaning companies need to get some work! Raising the issues with JLL they were either passive or supporting the landlord's views. Not responding to my emails (or responding to the questions that suit them and ignoring other questions), They didn't manage the communication with the landlord who was keen to deduct hefty amounts for a bulb that needed to be changed or a piece of cutlery that was lost (although I left lot of additional cutlery, crockery and even electric equipment as I wasn't able to take with me. They only had one response; agree with the landlord! In short, they only care about the landlords! Finally, my view is: avoid at all costs; find another agent.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 50% | £0 | £0 |
| Lettings | 67% | 50% | £1,750 | £3,100 |
Jones Lang Lasalle
11 Westferry Circus, London, Greater London
E14 4HE
020 7715 9700
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
What can I say about JLL? Very unprofessional beyond my worst expectations. It started from the very beginning but I wasn't paying much attention; from a flat that didn't have the full furnishings for the first few weeks to receiving an email saying I didn't pay my first... Read Full Review
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By : 'tony'
Services : Letting( As a Tenant )
Rent PCM : £1820
Would you recommend ? : No
Postcode : E14
I recently had an incredibly frustrating and disappointing experience with JLL as my property manager. After moving out of a property managed by them, I was shocked at how they did everything possible to withhold as much of my deposit as they could, with little regard for fairness or... Read Full Review
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By : 'Arran'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
???AVOID! AVOID! AVOID! ??? 2 months after the end of our tenancy and they still hold our deposit. All final bills provided & rent fully paid. Property manager (Paige Waller) has so far attempted to add a deduction for some damages that were clearly documented in the check-in report,... Read Full Review
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By : 'Anand'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
I can assure JLL is a good property agency, Adam Garson (My agent) is absolutely wonderful to work with. It’s like having a friend on the “inside” that is working for you. He really care about his/hers clients as well as the community and neighbourhood they live in.... Read Full Review
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By : 'Sofia'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : E14
I've been a tenant under JLL for 1 year. When I moved out, they made every possible thing to make my experience unpleasant: didn’t reply to my emails, didn’t do anything to stop the landlord from deducting over £150 from my deposit for having left one bottle of... Read Full Review
By : Anonymous
15 Dec 2020Did you dispute the deposit deductions with your deposit scheme? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent ...
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By : 'Simon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
During tenancy everything was fine but at the end they decided to charge us for coat hook that have already been drilled in when we moved in, removing. and replacing sofa and bed because it was in use for 10 years. On top of that charged as for REMOVING old bed and sofa from the property. Literally ... Read Full Review
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By : 'Dimk'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
I previously rented from a JLL managed property, and the staff were very unhelpful in the move out process. It was impossible to get a response, and the lack of communication made it extremely stressful and challenging when moving out. After I moved out, and JLL finally managed to inspect the... Read Full Review
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By : 'Jarkko'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : No
Postcode : SE10
The JLL managed property we rent in has now gone for a full year without having its windows cleaned once. It's one of the more visually obvious signs of neglect in property maintenance we've come to expect from JLL, complementing the forgotten breached bicycle storage doors and... Read Full Review
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By : 'Vonnie'
Services : Letting( As a Owner )
Rent PCM : £3100
Would you recommend ? : Yes
Postcode : E1
Neil Short and Hannah Mitchell were helpful and thoughtful. They were very professional when comparing with other agents which I used at the same. They responded quickly and provided weekly updates on the leasing progress and market overview. I will highly recommend their... Read Full Review
Standard
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By : 'Kan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E1
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also very fast in tenant acquisition each ... Read Full Review
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also very fast in tenant acquisition each time an existing tenant moves out. That helps us keep our yield on the property in tact.
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By : 'Antonio'
Services : Letting( As a Owner )
Rent PCM : £2036
Would you recommend ? : Yes
Postcode : EC4
I am an overseas Landlord and commenced engagement with JLL since 2012. Among JLL offices in London, City Office is the one always with swift response and comprehensive market data for my review and final decision. These are what overseas landlord needed in their top priority among all... Read Full Review
With competitiveness
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By : 'AB'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LDN
Where to start. I never write a review, however after 6 months on a JLL managed premium property - I'm shocked. Initial contacts with the lettings negotiator was satisfying. Once the offer has ben given it was a complete nightmare. Contractual part took ages. Informations haven't been... Read Full Review
No relation in value to money.
By : Emma Deeny
4 Jan 2018Hello 'AB', I work for JLL and I am disappointed to read your comments and would like to try to help. Your review does not reflect our usual standard of service and customer satisfaction and I...
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By : 'It'
Services : Sales( Prospective Vendor/Buyer )
Rent PCM : £1
Would you recommend ? : No
Postcode : SW6
I may got the wrong branch, but called this number 02078524865 to ask more details for a flat. The woman who picks up the phone was not nice at all. it sharply make me feel bad to ask or to buy anything from here. She needs to go home... Read Full Review
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By : Emma Deeny
16 Mar 2017I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details. The number you dialled is not the office you have reviewed. Please get in...
