I recently tried to submit an offer on a house through Hull Lovelle and had a very frustrating experience. I initially emailed with one of their staff members, who requested that I send a mortgage in principle, which I did, not knowing if the vendor would even accept my offer, given that there were multiple interested parties. However, the agent then asked me to send all the documents, including the solicitor's details, a screenshot of my deposit, and a passport. I explained that, from my understanding, I was not required to submit these documents until the offer was accepted, and that a mortgage in principle should suffice at this stage. After a long exchange of emails, I stated that I understood their procedures but would like to withdraw my offer. I thanked the agent for her help. In response, I received an email saying that no one will ever accept my offer without a screenshot of my bank deposit, solicitor details in any agency. Despite repeatedly stating that I had all the necessary documents and had already provided the mortgage in principle, I felt as though I was being blamed for the situation. Even after I politely declined the offer, the agent continued to insist that I would not be able to buy a house anywhere without submitting the additional documents even though I did. Today, I called the agency to speak with someone higher up. The manager seemed to already know who I was and when I explained that I felt the agent's behavior was inappropriate, he acknowledged that the agent had been too forceful, but it was clear he wasn't particularly concerned. This experience has left me feeling frustrated and disrespected. The communication was unclear and overly demanding, especially when I had already provided the necessary documentation. I would not recommend Hull Lovelle to anyone looking for a straightforward and professional experience.