Swansea Property Agents

I was a tenant under Swansea property agents for a period of 9 months. With all my experience I can say that they are THE WORST POSSIBLE PROPERTY AGENTS you can ever find. Absolutely terrible when it comes to service, cooperation, and most of all, communication. Ofcourse, after this review they will come up saying that they don't identify any tenant with this name, just the way they have done for other negative comments. They have always been prompt when it came to collecting the rent. But no help or cooperation when it comes to maintaining the property. The landlord/agent Andy is an amazing agent one could ever find. He used an elevated tone at me during the inspection and disrespected without any investigation of the issue and threatened to charge double the amount as recovery. An amount of £550 was deducted from my deposit amount of £750. No pre-notice was provided. These people do not provide any notice regarding the deduction and when it comes to the end of the tenancy, they pressurize the tenant with nonsense charges. To get my amount back, my partner had to file statutory dispute from DPS and after a long back and forth with the agents and a fight of 6 months, we won the case as we had all the proof of the condition of the room. I was illegally charged for the following 1. Repainting of the room 2. Council tax ( tax during academic year) 3. Kitchen fixing 4. Garbage removal The agents were not able to provide any of the proof for the allegations and the charges imposed. As we had proofs from emails, city council, university, and photographs taken during the tenancy and before vacating the room, we were able to win the case. The lady in the office, Hayley is utterly mean, disrespectful, rude, and unprofessional and refuses to answer anything with logic and brain. She always uses the victim card and tries every possible chance to blame and loot the tenant, without even thinking about their student status. I would never suggest this place personally to any students and if in case you end up with these agents, it is highly highly requested to CAPTURE THE PICTURES OF THE ROOM YOU ARE RENTING BEFORE AND AFTER THE TENANCY ENDS AND KEEP A PROOF OF ALL THE COMMUNICATION TAKEN PLACE OVER CALLS/EMAILS/LETTERS ETC.