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North End Portsmouth, Portsmouth PO2
3.2/5, 45 Reviews
56% Recommended
67% sales valuation accuracy
100% letting valuation accuracy
71% sales fee satisfaction
71% letting fee satisfaction
"This is directed toward the..."
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1 Star Review
By : 'W'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : PO3
22 Nov 2024
People found this helpful0
This is directed toward the portsmouth's north end brunch! The worst and the most scumbag people I had ever dealt with..... This is my months of honest experience and pure frustration dealing with beals. There are just too much to voice out here so I'll only give a few key examples only. Me and my partner we're looking toforward to our new life relocating to portsmouth due to my new job and we approached beals north end for helping us with looking for a new place to rent. This disrespecful person jasmin warwick is the so called agent we're assigned to deal with. This unprofessional lowlife of a person literally lack soo much communication skill that soo many things were miscommunicated from the start... 1. We were under the impression that the unit will be partly furnished. We were informed that the minimal amount of furniture will be left behind for us to use like just a sofa in the living room only. We have our own furniture to move in with but on the day we collect the key for checking. The place is pack full with furniture, including beds in bedroom and a dining table in livingroom just to name a few. This forced us to for-go our own furniture.... We called jasmin about this and she does not even sound like she cares at all on the phone. Just kept saying the owner does not want to take away the furniture, its our problem now and we have to deal with it.... 2. On the initial call, both party agreed that the owner does not mind with pets. But when comes to closing the deal, we got thrown with a curve ball saying the owner want a raise because we have a pet... This is utterly the most disgusting attitude towards animals and the worst level of communication... Because of this, we're are forced to pay more just because we have pets. This idiot jasmin also kept pressuring us to decide if not they will go with another person who is willing to go with the price.... You dare to call this fairness and professional!!??... The worst part is, we didnt end up bring our pet with us in the end due to the chaotic BS and drama we have had to deal with these scumbags. Causing soo much metal stress and depression to my partner because our pet cannot come with us.... 3. Issues with the house was initially reported early on during the day we moved in. We live there for roughly a year+. NONE of the reported issues ever got address or fixed.... To the point it is soo ridiculous that on the week we plan to move out, only then the handyman decided to come by just to only access the things that require fixing.... How much lower can these stupid useless people want to go down to the bottom of the barrel regarding their communication and professionalism...?? 4. Both the home owner and the beals agency are completely heartless and useless.. There are issues with the toilet, issues with the boiler, issues with the toilet extractor fan and issues with the internet. All reported early on. The home owner themself does not care and refuses to fix the issue. Then the agents themselves including this worthless jasmin person did not bother to help at all......!!! At the end of the day, when we moved out, we did sent an email to the main beals contact email notifying them we are retuning the key on a set date. But some how, this idiot jasmin amazingly able to missed the email again. Saying that she was not inform regarding us returning the keys. Thats the final draw, we are absolutely done with dealing with these useless and brainless people. We are soo exhausted from trying to even communicate on a basic level with these agents, we deicided to direct all emails to official beals contact email to get responses on our issue while living in portsmouth. All these agent's email are completely unrealiable, unprofessional and disrespecful towards us. Not giving a single care to even help..... I honestly dont know if this is just a problem with portsmouth north end brunch issues or if this is an issue for the wider beals company but beals management team, if you are sincerely listening and if you do have a genuine human heart. Please, clean up your act, this is no way to treat customers like that!!! How do you feel if this whole treatment is directed to you personally or your family members? Grow some brain cells and try your hardest to think for a second there, if you can.... All the email and recorded conversation archived as proof of evidence if needed. And as for jasmin warwick, lucy hayward and that one old guy that work with them, SHAME on you all for your disgusting treatment towards us!! SHAME on all of you!!! How about try growing a heart and be kinder and fairer towards people for a change. Try that for once in your life if you're even capable of that!... Beals single handedly ruin our impression towards portsmouth while living there. We deeply regret moving to portsmouth and would highly caution everyone when deciding to go with beals agency or moving to portsmouth. A really horrible place to live!!
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Martyn James Williams
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 71% | £137,500 | £350,000 |
| Lettings | 100% | 71% | £550 | £1,250 |
Address
Beals Independent Sales and Letting Agents
125 London Road, Portsmouth, Hampshire
PO2 9AA
023 9265 2722
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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This is directed toward the ...
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1 Star Review
By : 'W'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO3
22 Nov 2024
People found this helpful0
This is directed toward the portsmouth's north end brunch! The worst and the most scumbag people I had ever dealt with..... This is my months of honest experience and pure frustration dealing with beals. There are just too much to voice out here so I'll only give a few key examples... Read Full Review
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Hanna from the letting side ...
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5 Star Review
By : 'Martyn'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : PO2
6 Apr 2022
People found this helpful0
Hanna from the letting side is brilliant at her job. Very professional and kind. The office in North End is very friendly and... Read Full Review
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Amazing ...
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5 Star Review
By : 'Ellen'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : PO5
14 Jan 2022
People found this helpful0
Hannah C has been amazing as our letting agent, she has gone above and beyond to help us in the current competitive market. Hannah from the get go was approachable and welcoming which is very rare these days. Thank you Hannah we will in future times be contacting you first off to help us... Read Full Review
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Rude and unprofessional ...
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1 Star Review
By : 'B'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : PO2
7 Nov 2019
People found this helpful0
Very sad experience because the agency let a house that was inhabitable. Very poor customer service, they speak over you and are... Read Full Review
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Rude, they don't call ...
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1 Star Review
By : 'Graham'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : PO2
25 Sept 2019
People found this helpful2
Rude, they don't call back when they say and you are chasing them constantly. Happy to sell/rent the property but once you are in they have no care. No safety checks on the property prior to moving in. Inventory sent 17 days AFTER move in. Inventory lies so they can take your deposit at the... Read Full Review
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Shocking - Do Not Use ...
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1 Star Review
By : 'CGUY'
Services : Letting( As a Tenant )
Rent PCM : £735
Would you recommend ? : No
Postcode : PO35
4 Dec 2018
People found this helpful3
Truly awful agent! They made no repairs to the property despite numerous requests, windows and doors would not seal properly, so property was freezing. They do not explain there fees on checkout, they utilise aggressive tactics to maximise there profit. They really should not be permitted to... Read Full Review
Comments on Agent Fees
Very high and hidden
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Adraina Haggard and Emily ...
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1 Star Review
By : 'BISI'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO2
8 Aug 2017
People found this helpful6
Adraina Haggard and Emily Waldron cunningly took a sum of �500 from me for referencing in spite of the fact that I told them at my visit to their office on the 7th July and I told Adraiana that I have a CCJ that is pending but I have AN ON-GOING DIRECT DEBIT ARRANGEMENT WITH THE COMPANY and she... Read Full Review
Comments on Agent Fees
BAD
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I have not had a good ...
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1 Star Review
By : 'Would'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO3
10 Mar 2017
People found this helpful6
I have not had a good experience renting with Beals at all. At first it was just property maintenance that was below standard however, by the end of my tenancy, staff in branch were also completely incompetent. I had not hot water in December for over two weeks. When I complained to Maxine in... Read Full Review
Comments on Agent Fees
Initial fees were fine. Some fees weren't made clear. For example, charging for a reference when I moved.
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The most unprofessional, ...
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1 Star Review
By : 'Lee'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO27
19 Feb 2016
People found this helpful4
The most unprofessional, disgusting level of service imaginable! I rented a place in North end, the boiler didn't work from day one, the shower was broken, the toilet leaked on the balcony and had been leaking for months which turned to green sludge. This was still there on moving in day. The... Read Full Review
What agent could do to change your mind?
Fees are made up as they go along, Will try and add fees for anything they fancy.
Comments on Agent Fees
Fees are made up as they go along, Will try and add fees for anything they fancy.
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I'm renting a house from this ...
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1 Star Review
By : 'Jamila'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : PO2
2 Nov 2015
People found this helpful3
I'm renting a house from this agent since first day we found that there is a lot of essues in the property starting from the front door broken the old equipment like shower boiler cooker .... Of course when we sow the house I didn't tray this if they working properly or not . Add to this they... Read Full Review
What agent could do to change your mind?
Simply they suppose to check every thing before they gave me the keys , the door very easy to find out that the whole lock need to be change the obliged me to use the window in staid for 2 days I leave my house open, check the oven extremely old and I can't use it no way to control the trmperature , the boiled very old the electrician as soon as he sow it he said this need to be changed, toilet door spent close no privacy , shower gives hot water 5 mn then 2 mn cold water they need to make sure that when someone asked for unfurnished house means no broken chairs left no bathroom dirty carpets no Broken Hoover left I wanted find imply space to put my furniture....
Comments on Agent Fees
They got enough money from me to do them job but they didn't
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I asked Beals if I could have ...
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5 Star Review
By : 'Liz'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : PO2
22 Oct 2015
People found this helpful0
I asked Beals if I could have a look at a flat or a studio flat, that I wanted to rent. Previous letting agents had showed me round awful properties. Matt Rudd told me about a lovely studio flat in Portsmouth in a nice location, which was important to me, as I live on my own. The flat was perfect... Read Full Review
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Hi, Just signed a tenancy ...
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4 Star Review
By : 'Laurentiu'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : PO6
12 Sept 2015
People found this helpful0
Hi, Just signed a tenancy agreement for a property tru Beals. From Beals I have been in contact with Matthew Rudd and Mark. Matt was very helpfull with the papers and with all... Read Full Review
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I have recently rented a flat ...
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5 Star Review
By : 'Helen'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : PO36
17 Jul 2015
People found this helpful0
I have recently rented a flat from Beales and dealt with Matthew Rudd . He had been extremely helpful at all times and has managed to get things up and running within a week of viewing the flat . This is the quickest turn around I have ever had and I am looking forward to moving into my new home... Read Full Review
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A very positive experience ...
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5 Star Review
By : 'New-to-renting!'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : PO6
15 Jul 2015
People found this helpful0
A very positive experience with Beals. We initially asked Matt to come and have a look at our property back in the Spring, wanting to get an idea of rent, fee's etc. We were not yet in the position to go ahead with the rental but wanted some advice as we were new to the rental market. Matt was very ... Read Full Review
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From our first dealings with ...
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5 Star Review
By : 'Julia'
Services : Sales( As a Vendor )
Sold price : £270000
Would you recommend ? : Yes
Postcode : PO2
3 Jul 2015
People found this helpful0
From our first dealings with Ross Whelan we were very pleased to sell our home with Beals. Ross was thorough, knowledgeable and very likeable and most of all not all pushy. We negotiated a good price for the cost of selling and all the literature, marketing and valuation was spot on! Kept me... Read Full Review
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I was recently letting from ...
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2 Star Review
By : 'DH13'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : PO2
15 Jun 2015
People found this helpful3
I was recently letting from Beals and have now moved on, having received my deposit back today. Firstly, they have very high fees (�480) which took a serious hit on my bank account, I'm sure this can't be the standard for other letting agents. Having got locked out of the flat at one point I ... Read Full Review
What agent could do to change your mind?
Far too high for the service I received.
Comments on Agent Fees
Far too high for the service I received.
Comments (1)Was this helpful?:
By : Mark @ Beals
22 Jun 2015The property in question was an introduction property, and as such you are obliged to pay your rent directly to your landlord as after you move in we would not have any involvement in the tenancy,...
from our first meeting with ...
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4 Star Review
By : 'david'
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : PO27
30 Mar 2015
People found this helpful0
from our first meeting with Matthew he created the impression of a person in his element giving advise and listen to our concerns. While we where unsure as to which type of management agreement to take out with Beals . Mathew took the time to explains their various strengths and weakness. ... Read Full Review
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We were introduced to the ...
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5 Star Review
By : 'Gordon'
Services : Sales( As a Buyer )
Sold price : £137500
Would you recommend ? : Yes
Postcode : PO2
16 Feb 2015
People found this helpful0
We were introduced to the property by Ross who arranged our viewing and subsequent visits. Throughout, Ross was professional, knowledgeable and polite answering any queries we put to him. During the course of the conveyancing all of the office staff were helpful in assisting us through the process ... Read Full Review
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The agent was very efficient ...
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5 Star Review
By : 'Mirela'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : PO2
13 Feb 2015
People found this helpful0
The agent was very efficient and did his best in helping us out. We signed the contract and got the keys for the property in less than a week so thumbs up for Matthew! We were very happy and we'll definitely go back to him next... Read Full Review
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I received a great service ...
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5 Star Review
By : 'Jainaba'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : PO1
14 Dec 2014
People found this helpful0
I received a great service from Mathew Rudd with great customer service :-) when looking for rental property`. Well done mate... Read Full Review
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