The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

2/5, 23 Reviews
26% Recommended
100% sales valuation accuracy
35% sales fee satisfaction

Maani
By : 'Marcus'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : LS7
This Agency has to be the worst I have had the misfortune to use. I didn't actually have many issues with them until I moved out of the property this year...after it changed hands from Right Let Leeds to Linley and Simpson. Although in 2020 they were rather rude as I hadn't replied due to my working on the front line in care homes during the pandemic. Before I moved out of the property at the end of October 2024, I received an email stating that my entire deposit was being returned to the landlord due to rent arrears...which did not exist. Linley and Simpson did some digging and goung that my deposit was still with Right Let Leeds, and they had requested the full deposit back by default. Linley and Simpson requested they cancelled this, Right Let Leeds emailed DPS and unfortunately it did not get cancelled. I was not made aware of this until I signed into DPS on 8th November, and my deposit was already sent back. I had apparently ignored emails that I didn't receive..and even DPS said only one email was sent to me to respond to their claim, but I didn't respond as I thought they had cancelled it, which I was told had happened by Linley and Simpson. Right Let Leeds went straight to the statutory claim, so only one email was sent to me. I was obviously frustrated with this and spoke to an agent over the phone, who said Maani wasn't in (who was dealing with this case) so there was nothing she could do. I called back on Monday 11th and had the misfortune of speaking with Maani. I asked how long it would take, he tried avoiding the question so I continued to ask. He then said if I kept interrupting that he can drag his heels over this and this would take even longer than it should. I was appalled by this sheet rudeness from someone who I then found is the Director of RLL. I continued with some emails back and forth, eventually finding through Shelter that it is the old agency's responsibility to notify DPS of a change of hands, but was told by both old and current agencies that this is not correct due to the deposit still being protected. Maani said I had been misinformed. Nevertheless, I called Citizen's Advice and was told that the information on Shelter was indeed correct, and that Right Let Leeds were responsible for notifying DPS of the change of hands. But by this point, Maani had already closed down any communication with me. So I could only wait for them to receive my deposit to send back. No accountability was taken by RLL, I did get an apology from Linley and Simpson, and the DPS, none from RLL though, and certainly no apology from Maani. They are too busy covering their backs to hold their hands up to a mistake, and don't show any sign of care in their actions. I would avoid them as much as possible, and am only thankful that I don't need to deal with them again. A terrible, unprofessional experience.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 35.00% | £0 | £0 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 13 | 1 | 0 | 0 | 0 | 0 | 4 |
Right let Leeds
87 Otley Road, Leeds, West Yorkshire
LS6 3PS
0113 274 9499

By : 'Marcus'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS7
This Agency has to be the worst I have had the misfortune to use. I didn't actually have many issues with them until I moved out of the property this year...after it changed hands from Right Let Leeds to Linley and Simpson. Although in 2020 they were rather rude as I hadn't replied due ... Read Full Review
By : 'Helen'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS4
I had a terrible experience with this letting agency. My stepdaughter and her friends rented a student property, and throughout their tenancy, maintenance issues were completely ignored. The agency was impossible to get hold of, leaving the property in poor condition for months. At the end of the ... Read Full Review
By : 'Hector'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : LS6
My experience with Right Let Leeds has been profoundly disappointing. Their lack of professionalism and disregard for tenant rights left me frustrated and disillusioned. Allow me to elaborate on the specific issues: Misleading Move-In Date: Initially, Right Let Leeds assured us of a specific ... Read Full Review






By : 'Natalie'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LS6
Loved my third year house really easy to set up payments. Great property with a really helpful landlord wold definitely recommend to anyone looking for student ... Read Full Review

By : 'akash'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
Go for this agent if you want to loose your deposit. Very dissapointed with the agency as i first thought themat they were a genuine letting agents but as you know once they get hold of the cash evrything changes . Deducting deposits for silly things even though we left the property spotless. The ... Read Full Review
By : 'Andrew'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Rent PCM : £475
Would you recommend ? : No
Postcode : LS7
Countless illegal break ins even through Covid lockdowns and when I was sheilding. Cowboy workmen who couldn't sort a roof out after 2 attempts then subsequently ignored a scheduled third. Transferred a reduced bond amount to a new agent. Just waiting on bank historic bank transaction print ... Read Full Review
By : 'Octavia'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Rent PCM : £456
Would you recommend ? : No
Postcode : LS3
DO NOT USE RIGHT LETS !! It took 3 months to get a blind for my room, they wanted to re do one of our bathrooms and due to the contractor not tightening something we have had a massive leak in our kitchen resulting in no cupboards and an unhealthy amount of mould which after 5 weeks is still not ... Read Full Review
By : 'Ellis'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Rent PCM : £470
Would you recommend ? : No
Postcode : LS6
DO NOT USE RIGHTLET! Shocking service, things take ages to get fixed, we had no washing machine or dryer for at least a month upon moving in and they tried to have the tenants pay for delivery of new ones. Promised us new couches before we moved in and didn't get them until the final period ... Read Full Review
By : rebecca bennett
11 Sept 2024We have just worked with Right Let Leeds to find tenants for two of our properties. We were personally recommended this letting agent (from a very experienced Landlord - they do full management and...
By : 'C'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS16
Terrible service - regret letting with them. Property was dirty on moving in. They never reply to maintenance requests. If you make the mistake of letting a property from them, take pictures/videos when you move in - they tried to charge us for damage that was there when we moved in, and for ... Read Full Review

By : 'Mukrrum'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS17
Worst experience , you can’t trust their words , they can change their mind or words very quickly , worst agent in ... Read Full Review


By : 'Louise'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LS5
They managed our property for us effectively and efficiently. They were always fair with us and the tenants. They were proactive. We used them to manage the sale of the property and they were exceptional, going above and beyond to keep us informed. Would highly ... Read Full Review
By : 'Cait'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS16
Absolutely terrible. Don't know what they're doing. Things take months to get fixed. No hot shower for months and no cooker for months also. Contractors let them selves in no warning and rightlet just let them. I was non stop phoning complaining and asking things to be chased up. They ... Read Full Review
By : 'Riccardo'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : LS2
Avoid this agency. They mind their own business acting in a non-transparent, discriminatory way. After I had been following a flat for two weeks, I applied to secure it. They just ignored my form and let the property to someone else coming after me without even bothering to get back. Highly ... Read Full Review


By : 'Conor'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : LS4
Best agents we had in Leeds, had our student property and professional properties with them and couldn't recommend the team ... Read Full Review
By : 'emma'
Branch : Leeds, 87 Otley Road
Services : Letting (Property Management)
Rent PCM : £1000
Would you recommend ? : No
Postcode : LS6
Liars, shoddy repair work, rip off in fees, think they can smooth talk out of all of it. Dishonest and untrustworthy - ... Read Full Review
By : 'Olivia'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
Terrible letting agents who lie and do not care about tenants at all. Had months of damp and subsequently mould which was not sorted despite reporting it multiple times. The radiator did not work which added to the damp and mould problem - I ended up getting glandular fever during my second year ... Read Full Review




By : 'Isobel'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
Doesn’t even deserve 1 star, myself and two friends rented a property for our second Year of Uni and during this year dealt with rats, a bedroom ceiling which constantly leaked from the shower and an unclean home with broken furniture when we first moved in. Our attempts to contact ... Read Full Review
By : 'Connor'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : LS6
Best estate agency I’ve dealt with throughout my 5 years in Leeds without a doubt. Offered me and my housemates a personable service each time we visited/rung/email that other agencies lacked, where one didn’t even know they had our house on their system! Would 100% recommend ... Read Full Review

By : 'Nick'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £900
Would you recommend ? : No
Postcode : LS8
We were recently viewing a house to rent, and within twenty minutes of the viewing received two phone calls asking if we would take the property as somebody else was interested. We felt rushed, but decided to go for it. After thinking it through over the weekend, we had changed our minds. We ... Read Full Review
Bad
By : 'Fiona'
Branch : Leeds, 87 Otley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
The company does not even deserve one star. There is no communication between Landlords and the Tenants, the employees try and pass the blame from one person to another and they are completely incompetent. I would never use this letting agency again, they are a complete ... Read Full Review
Awful, they charge £100.00 for admin fees when they can even action day to day office task- i'd quite like my money back.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.