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Thomas Connolly Estate Agents
2.5/5, 13 Reviews
40% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
40% sales fee satisfaction
40% letting fee satisfaction
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"USELESS AVOID AT ALL..."
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1 Star Review
By : 'Sara'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : MK9
15 Nov 2024
People found this helpful21
As stated in my previous post, on moving to the property and paying in excess of £3000/- in deposit and rent to move in, only to discover no heating in the property and the toilet does not flush well—The 2 main things in a property which one really worries about. When I reported the issue with the toilet flush, I specified that it is a week flush and because it is embarrassing to describe some of the issues. I specified that once you have used it for a bowel movement and put the used tissues in, you have to flush it about 3 or times, to clear all the things' in it. I would have put up with the isutauton, just that in the morning, waiting for the toilet to fill back again and flush and fill back and then flush and repeating 3 o4 tiems, takes up atleast 15 minutes of that valuable time I the mronig, when you are rushing for work. I reported this issue, describing it as civilliy as possible in writing to the property manager Sam at Thomas Connolly who said that the issue has been reported to a company called Grand Union Plumbing estate agents. Today I receive a message from Sam, saying Grand union plumbing have come back to him to report that there is ' no issue with the toilet flush and he has sent a video of the toilet flushing toilet paper!!! I never reported that the toilet flush does not flush toilet paper and was quite shocked at the response. The property agent further says that he would in normal circumstances have to charge me for a nonsense call, but out of 'courtesy' has decide not to do it this time. Grand Union property agents asked me for a review and I said that I am shocked that they have not even addressed the issue of 'weak flush' and that they have painted me as a 'nonsense caller'. I spoke to the property manager who said it is a communication issue. They said that the property manager from Thomas Connolly told them that 'the toilet is not working' and hence they sent a video back to show the toilet is flushing toilet paper!!!! The problem I reported , which is toilet flush is weak and after a bowel movement & does not flush the toilet paper with things in it, and takes repeated 3 or 4 attempts of repeated flushing is miles apart from what 'they reported as toilet flush not working'. Somebody here is not doing their job properly or is being very unhelpful. I do not know if it's a communication issue for whom to whom, but I am very upset at the way this property has been handed over to me. After paying this massive deposit and rent, I have been handed stuck with a property as I have signed a contract now, where the heating is unreliable and toilet flush is weak and if I report anything, I am the odd one out here. My word of warning , is try not to rent if possible but if so, go for a responsible estate agent, who does not picture you as 'mad and lunatic' if you report a problem. Twice since moving into this property, I had to report an issue to the TC estate agents, and both times they have threatened to say,' We would have charged you in normal circumsntncres, but out of courtesy we are not doing it', I think it is extremely unreasonable when you are in a sticky situation and reporting a problem with the estatge agents should have sorted way before you moved in ! If you are unfortunate enough to have rented a property via these estate agents like I have been, then please do not report any issues, as they will paint you as weirdo and in their theory, you have rented a property,' you are doomed for so many months, whatever problem just shut up and give us no headache'.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 40% | £57,250 | £259,999 |
| Lettings | 100% | 40% | £725 | £2,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 0 | 6 | 1 | 0 | 2 | 0 | 1 | 2 |
Address
Thomas Connolly Estate Agents
7 Rillaton Walk, Milton Keynes, Buckinghamshire
MK9 2FZ
01908 774422
Opening Hours
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- Tuesday :
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- Friday :
- Saturday :
- Sunday :
- 08:30 - 18:00
- 08:30 - 18:00
- 08:30 - 18:00
- 08:30 - 18:00
- 08:30 - 18:00
- 09:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Very poor service. ...
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1 Star Review
By : 'Tenant'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : MK10
3 Jul 2025
People found this helpful
Very poor service. Unprofessional behaviour by one of estate agent who was rude and unprofessional. After asking about deposit back he was forcing me to pay cleaning company to speed up process with returning deposit even when I said that everything was already cleaned as I spend half day doing ... Read Full Review
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Excellent service!! I have ...
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5 Star Review
By : 'Rafael'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : MK4
25 May 2025
People found this helpful0
Excellent service!! I have recently purchased a property using Thomas Connolly. The level of professionalism was incredible compared to other agencies. I highly recommend them, particularly Karl, who was the definition of a professional agent. He explained the entire process so effortlessly ... Read Full Review
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Poor and negligent property ...
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1 Star Review
By : 'Dhaval'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Letting (As a Tenant)
Sold price : £1350
Would you recommend ? : No
Postcode : MK9
21 Feb 2025
People found this helpful0
I had a disappointing experience with Thomas Connolly Estate Agents, marked by poor property management, lack of accountability, and unprofessional responses. Despite assurances that work had been completed, the apartment was left unclean, with paint dust, mouldy windows, a leaking tap, and a ... Read Full Review
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Thomas Connelly have been ...
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5 Star Review
By : 'Kim'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Sales (As a Vendor)
Sold price : £57250
Would you recommend ? : Yes
Postcode : MK4
5 Dec 2024
People found this helpful0
Thomas Connelly have been amazing throughout the sale of my property. They were patient, communicative and extremely helpful. Karl and Cassie were brilliant and kept me informed throughout the process. I cannot recommend them highly ... Read Full Review
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USELESS AVOID AT ALL ...
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1 Star Review
By : 'Sara'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : MK9
15 Nov 2024
People found this helpful21
As stated in my previous post, on moving to the property and paying in excess of £3000/- in deposit and rent to move in, only to discover no heating in the property and the toilet does not flush well—The 2 main things in a property which one really worries about. When I reported the issue with ... Read Full Review
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Unprofessional. ...
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1 Star Review
By : 'Glen'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : MK13
30 Aug 2024
People found this helpful1
Have ‘phoned multiple times over the past couple of months in regards to rental properties that have caught my eye; despite messages supposedly being ‘passed on’ and being told that someone would let me know when access has been arranged for a viewing, nobody ever ... Read Full Review
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Avoid at all ...
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1 Star Review
By : 'Conrad'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : No
Postcode : MK9
13 May 2022
People found this helpful1
Not good at all. I rented a 2 bed flat from that with a friend. Both of us are on the contract, both of us had to provide references and CS. Thomas Connolly staff decided to give us only one working key fob to the building though. So only one of us can have access to the building at a ... Read Full Review
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Unprofessional ...
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1 Star Review
By : 'Miss'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : MK10
4 Nov 2021
People found this helpful1
A friend just moved to study for her PHD in the UK, contacted the agency and this is what she gets from a member of their team. “You have been calling for the past three days, requesting to view apartments, I told you yesterday all of our viewing agents are busy, but it seems you are ... Read Full Review
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AVOID AT ALL COSTS.had a ...
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1 Star Review
By : 'Whitney'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : MK11
3 Nov 2021
People found this helpful3
AVOID AT ALL COSTS. had a plumbing problem that was reported for months, when they finally sent a plumber out he stayed for 5 minutes claiming it was 'fixed' but the problem persisted which we still reported...we were then invoiced £100 for the fix even though it wasn't ... Read Full Review
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AVOID AVOID AVOID 1 star as ...
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1 Star Review
By : 'Chris'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : No
Postcode : MK4
7 Jul 2021
People found this helpful0
AVOID AVOID AVOID 1 star as no option for zero. Neglected dangerous repairs with water running into electrics.. Notified and repaired leak however; no repair or attention to electrics sitting in water. Moved out and requested maintenance log and refused to hand over. Now with Trading Standards. ... Read Full Review
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Very impressed with Thomas ...
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5 Star Review
By : 'Rita'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Letting (As a Owner)
Rent PCM : £725
Would you recommend ? : Yes
Postcode : MK8
12 Mar 2020
People found this helpful0
Very impressed with Thomas Connolly. They seemed very knowledgeable about the rental market, and explained the process well. They were always available when I tried to contact them and very personable. I would highly recommend them and they found me a quality tenant within 2 ... Read Full Review
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Thank you so much to Steph ...
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5 Star Review
By : 'Carol'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Sales (As a Buyer)
Sold price : £259999
Would you recommend ? : Yes
Postcode : MK43
13 Dec 2019
People found this helpful0
Thank you so much to Steph and Cassie so professional both of you the stress of moving house is crazy but you both helped giving me constant updates on what was going on by phone because it's always nice to hear a voice and by email thank you you are both an asset to Thomas ... Read Full Review
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Friendly, efficient and ...
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5 Star Review
By : 'Tony'
Branch : Milton Keynes, 7 Rillaton Walk
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : MK9
27 Nov 2019
People found this helpful0
We have used Thomas Connolly to manage a number of rented properties in Milton Keynes for a few years now. We have found the staff friendly, efficient and flexible in terms of things we want to do as landlord and things we want them to ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10/3/2019, 3:34:05 AM by allAgents
