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Chester, CH2
4.1/5, 24 Reviews
71% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
As a leading Chester Estate Agent, we are a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, we are well known for our Guaranteed Rent service - the perfect let and forget solution for landlords.
So whether you have
a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
"Warning to all Landlords and..."
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1 Star Review
Lorna
By : 'Landlord'
Services : Letting(As a Owner)
Rent PCM : £725
Would you recommend ? : No
Postcode : CH3
8 Apr 2024
People found this helpful1
We signed up with Northwood on their Guaranteed Rent scheme over 10 years ago when they were a well-run independent company and we were very happy customers. However, Northwood were taken over by the Belvoir Group some years ago and this is when we started to see a decline in performance. Changing agents is no simple task so we put up with this decline for many years but the incompetence and lies reached an unbearable level, so we were forced to move. I won't go into details about their failings as there are so many, however, just to give you an idea, it was things like not paying the “Guaranteed” rent during Covid, quoting us £3300 for a central heating repair and the plumber we sent round fixed it for £120, but the worst part is when we tried to change agents, as they resorted to blackmail and carried out a forced eviction of the tenants against our wishes and despite one of the tenants being treated for Cancer (of which the new), let me explain more. After taking the final decision to leave Northwood, we employed a new agent to take over the tenants (switch service), however, Northwood had a clause hidden in the contract so they can evict the tenants before handing the property back, which they again explained this would cost me lots of money to move away, hence I should stay with them. I explained this was exactly the reason that I could not stay with them and even if they offered their services for free, I would still leave as their code of conduct was despicable. I explained that the tenants had done nothing wrong to Northwood and they do not deserve to be punished, but they proceeded to evict the tenants out of spite. I spoke to the tenants to warn them of what was happening and the single mother of 3 children explained it was terrible timing as she was currently undergoing chemotherapy for Cancer. I promptly got in touch with Northwood to explain this and that they could not evict them as it was so cruel, but they issued the eviction letter a few days later anyway. I tried to work out with the tenant that they could stay after the eviction notice, but Northwood had this boxed off in their contract also, hence the eviction was carried out. I lost many nights of sleep worrying about the tenant's eviction and I tried all sorts of options to allow them to stay, but nothing could combat the Northwood contract, even my solicitor explained the contract was extremely unfair as it did not have any reasonable get out clauses, hence there was nothing I could do. So my advice is that you avoid falling into the Northwood trap, as it is literally a trap which will punish both the landlord and tenant should you realise they are not capable of fulfilling a letting service and choose to leave. But more importantly, if a company has staff who are happy to evict a single mother of 3 who is unwell, just out of spite, then even if they were the best letting agent in the world, this totally cruel behaviour should never be rewarded.
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Latest Reviews
McDonald Family
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £138,500 | £275,000 |
Areas covered
- CH1
- CH2
- CH3
- CH4
- CH5
- CH6
- CH65
- CH66
- CH7
- CH8
- CW6
- WA6
Address
Northwood
1b Hoole Road, Chester, Cheshire
CH2 3NQ
01244 320999
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Northwood Branches (View All 92)
Warning to all Landlords and ...
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1 Star Review
By : 'Landlord'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : No
Postcode : CH3
8 Apr 2024
People found this helpful1
We signed up with Northwood on their Guaranteed Rent scheme over 10 years ago when they were a well-run independent company and we were very happy customers. However, Northwood were taken over by the Belvoir Group some years ago and this is when we started to see a decline in performance. Changing... Read Full Review
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Horrendous ...
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1 Star Review
By : 'Han'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CH4
25 Sept 2018
People found this helpful4
Never ever use Northwood as they are a joke! Fake promises of white goods before you move in when they arnt there. Never call you back when promised, rude unfriendly attitude on the phone Moved into dirty flat, and they didn't do anything about it. They actually had the cheek to take... Read Full Review
Comments on Agent Fees
Bad! Didn’t tell us there was an extra deposit for pets,
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Such a shame , the whole ...
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1 Star Review
By : 'Stuart'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : CH53
20 Feb 2018
People found this helpful2
Such a shame , the whole rental process let down by customer service Held onto the deposit for 11 working days and an overpayment of three weeks Promised in emails that it would be paid and then apparently they put the wrong sort code... Read Full Review
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For many years I have been ...
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5 Star Review
By : 'Tom'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CH1
12 Oct 2017
People found this helpful0
For many years I have been playing with the idea of renting out my property, I had concerns and I had worries. What if I couldn't get a tenant? What if the property was vacant for a long period of time? I went to Northwood in Chester after seeing some advertising I had seen around town, I... Read Full Review
Comments on Agent Fees
I believed the fee's were very reasonable and worked well with my budget and financial plans for the property.
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I have nothing but praise for ...
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5 Star Review
By : 'David'
Services : Letting( As a Owner )
Sold price : £138500
Would you recommend ? : Yes
Postcode : CH1
7 Apr 2017
People found this helpful0
I have nothing but praise for Katie, Lesley and the whole team - from the moment Katie came round to assess the property; the pictures which made the place look amazing; the arrangement of viewings; the quick offer of sale etc. Nothing was too much trouble - e.g. Lesley was able to arrange for a... Read Full Review
Comments on Agent Fees
Reasonable
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Easy to deal with, efficient ...
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5 Star Review
By : 'McDonald'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : CH5
20 Feb 2017
People found this helpful1
Easy to deal with, efficient and clear move in/out instructions. Both Lisa and Luke were friendly, supportive and made move in/out as easy as... Read Full Review
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It is my pleasure to confirm ...
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5 Star Review
By : 'Invincible'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH1
7 Feb 2017
People found this helpful1
It is my pleasure to confirm we have been delighted with the service we have received from Lisa Reeves. Lisa has proved to us that she is fully in tune with our requirements as a landlord and has delivered a steady stream of suitable candidates for our properties. Once established as tenants, Lisa ... Read Full Review
Comments on Agent Fees
The agent's fees are clearly explained, fair, reasonable and flexible dependent upon the level of management sought by the landlord.
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Very helpful and efficient as ...
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5 Star Review
By : 'NoName'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CH4
5 Feb 2017
People found this helpful1
Very helpful and efficient as always. (Why do you need 20+ words? Everything is summed up in my first... Read Full Review
Comments on Agent Fees
Happy
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As a landlord letting ...
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5 Star Review
By : 'Invincible'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH1
28 Oct 2016
People found this helpful2
As a landlord letting several properties through Northwood I cannot praise the quality of their service too highly. Helen Cameron and all other members of the team I have had dealings with have always been efficient, friendly and professional. Having found suitable tenants for us, Helen and other... Read Full Review
Comments on Agent Fees
Overall the fees are very fair and reasonable. The true test is when a specific problem rears its head and Northwood have proved to me they are there when you may need them most. There is an excellent legal service, if needed, that works side by side with the Agent.
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I have had a grat ...
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5 Star Review
By : 'Elinor'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CH3
24 Oct 2016
People found this helpful2
I have had a grat relationship with Northwood since first contacting them to arrange my viewing. Emails have all been answered and have a personal touch. Doesn't feel like you are emailing a... Read Full Review
Comments on Agent Fees
N/A
Comments (0)Was this helpful?:
Positive experience of ...
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5 Star Review
By : 'Review'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : CW6
23 Oct 2016
People found this helpful1
Positive experience of renting with this branch all staff members are efficient, helpful , friendly and have reasonable letting administration fees... Read Full Review
Comments on Agent Fees
Good
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I am a tenant of northwood in ...
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5 Star Review
By : 'Louise'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : CH1
13 Oct 2016
People found this helpful1
I am a tenant of northwood in hoole road. they always help with my issues and have been a good agent. i will look for a home through them... Read Full Review
Comments on Agent Fees
yes good
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Sold my house through ...
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5 Star Review
By : 'Mike'
Services : Letting( As a Owner )
Sold price : £275000
Would you recommend ? : Yes
Postcode : CH2
13 Oct 2016
People found this helpful1
Sold my house through Northwood - they were great throughout the whole thing. Will sell this new one with them when the time is... Read Full Review
Comments on Agent Fees
Good
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Northwood are a good letting ...
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5 Star Review
By : 'Jamie'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : CH2
10 Oct 2016
People found this helpful1
Northwood are a good letting agent. I always pay rent and they always help me with any issues I have. I would like another house through... Read Full Review
Comments on Agent Fees
Admin fee for me was £125
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I am both a tenant and a ...
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5 Star Review
By : 'Lydia'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : CH2
22 Sept 2016
People found this helpful1
I am both a tenant and a landlord of Northwood. I could not sell my home but wanted to move closer to Christleton High School to get the children in. Northwood guarantee me £700pm on my property and my rent in Christleton is only £750pm so this works really well for us. Both Luke and... Read Full Review
Comments on Agent Fees
I think the fees are really fair as they take about £100 a month for guaranteed rent but I never have to worry about any arrears or voids and they don't charge a set up fee.
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Rented my property through ...
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5 Star Review
By : 'Amy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH2
19 May 2016
People found this helpful1
Rented my property through Northwood in Chester for the past two years on their guaranteed rent scheme. I have recently moved back and am delighted with the condition my property was handed back to me in. The staff have been great, wouldn't hesitate to use them... Read Full Review
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I have rented my house with ...
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5 Star Review
By : 'Bradley'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : CH3
29 Apr 2016
People found this helpful1
I have rented my house with Northwoods for the past 3 years on their guaranteed rent scheme. The staff are always helpful and the rent is always paid into my account on time with no problems. Would recommend to anyone looking to rent their house... Read Full Review
Comments on Agent Fees
No fees on the guaranteed rent scheme
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Very pleased. Julie keeps me ...
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5 Star Review
By : 'Lizzie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CH2
15 Apr 2016
People found this helpful1
Very pleased. Julie keeps me informed about issues with my property. She usually emails, but when i have phoned her she is always pleasant and... Read Full Review
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By : Amy
18 Apr 2016Rented my property through Northwood in Chester for the past two years on their guaranteed rent scheme. I have recently moved back and am delighted with the condition my property was handed back to...
Lesser agents would've told ...
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5 Star Review
By : 'M'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CH4
29 Jan 2015
People found this helpful1
Lesser agents would've told me some time ago to accept the fact the house would not sell. Not so, Northwoods. They were constantly in touch with progress updates and excellent advice that can only be given when a person really knows their stuff. House finally sold and for the best price possible... Read Full Review
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For the sale of my bungalow ...
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5 Star Review
By : 'A'
Services : Sales( As a Vendor )
Sold price : £190000
Would you recommend ? : Yes
Postcode : CH5
13 Jan 2015
People found this helpful1
For the sale of my bungalow in Hawarden I found the Northwoods team very helpful, very professional and offered a first class service. Lesley and the team found me the right buyer and secured the full asking price. Well done. I have no problem in recommending them to... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please see our website as per the link below for how to make a complaint
http://northwooduk.com/complaint-handling-procedure
Last updated at 7/5/2018, 5:03:35 AM by allAgents
