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Purplebricks
1.2/5, 508 Reviews
6% Recommended
40% sales valuation accuracy
46% letting valuation accuracy
21% sales fee satisfaction
21% letting fee satisfaction
Purplebricks has been one of the property industry’s leading online and hybrid agents in the UK.
We are proud to deliver service that includes:
- A low fixed fee for selling or letting your property, saving you thousands versus a hig
h street
- Your very own Local Property or Lettings Expert, dedicated to providing the very best service
- Your property will be listed on all major property portals and websites, including Zoopla and Rightmove
- Open 24/7 when most High Street agents are closed.
- Properties can be fully managed, just pass us the keys.
Do not hesitate to use the free home valuation tool to receive an estimate of your property value. We would love to hear from you!
"Property damaged in..."
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1 Star Review
By : 'Alessandra'
Services : Sales(I sold a property using them)
Would you recommend ? : No
Postcode : LS13
2 Apr 2024
People found this helpful0
The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks has stopped responding to me since my property was damaged in their care, so unfortunately resolving the issue directly no longer seems to be an option. Purplebricks' service was initially promising, as Abigail E in my local team was friendly and responsive, but things almost immediately went downhill. I'd paid for Purplebricks to manage viewings, yet I had random potential buyers show up at my home with no notice from Purplebricks. I work from home and had to step away to show them around. As I was selling to relocate elsewhere, I moved in September 2023, notifying Purplebricks of this. I arranged a set of keys for the Virtual Viewings team, who Purplebricks informed me would be taking over viewings. I then continued to receive multiple confusing emails from different Purplebricks contacts, requesting my time and access to the property for viewings, and in some cases being quite rude when I reminded them I was no longer in the area. At one point, there was confusion over who at Purplebricks held my keys, which was concerning. At this point, November 2023, I copied the help@purplebricks email address into the chain to raise the issues. While the house was under offer in January 2024, I received multiple calls from surveyors on behalf of the then-buyer who had been instructed by Purplebricks to contact me to arrange access – again, I'd informed Purplebricks that I'd moved 100 miles away, and couldn't be on-site to do this. Unfortunately this sale fell through, and Purplebricks recommended I use their auction partner, GoTo. While viewings were underway in February 2024, I was informed by a member of GoTo that multiple buyers had been in touch with a concern about the bathroom door in my property, as it was apparently closed and locked and not accessible for viewings. The potential buyers were understandably hesitant to proceed without being able to view the bathroom in person, holding up progress of the sale. The bathroom was fine and accessible when I moved out of the property in September 2023, and the issue wasn't raised by the surveys or buyers that fell through earlier in 2024, so the damage occurred while the property was in Purplebricks' care. I was concerned that the issue hadn't been raised with me until GoTo flagged it, as multiple viewings had taken place without attendees being able to access the bathroom. I know that if I were in their shoes I'd find this suspicious, so I'm worried how many potential buyers had been put off by this. I requested that Purplebricks arrange a locksmith to investigate and fix the issue on 21st February 2024, but have still received no response to this. The property is now under offer, and the buyer has reasonably requested that the bathroom door be fixed before completion. It looks like I'm going to have to arrange and cover the cost of this as Purplebricks have taken no responsibility. This will involve me incurring additional costs to travel 100 miles to allow access for the locksmith as Purplebricks have been non-responsive. I don't feel it's appropriate for me to cover this cost as the damage occurred under Purplebricks' care, but they've left me with no choice. Finally, when I chose Purplebricks over other estate agents in June 2023, Abigail let me know there was a discount code I could use on the fees. She told me it wasn't working online at the time so if I went ahead with the instruction, they could apply it later on. I have confirmation in writing that this had been agreed with her regional manager, Rebecca C. My fees are now due this week (8th April) and despite chasing this up multiple times with the complaints team and with Rebecca directly, I've had no response. I'm hesitant to pay the full amount because given my experience with Purplebricks, it seems unlikely I'll be refunded to take the unapplied discount code into account, however I don't feel right about not providing payment on time, so I'm in a difficult position. Purplebricks' stage one complaints offered me £100 compensation following the initial key-holding issues, however by this time the bathroom door damage had come to light so I escalated my complaint to Purplebricks' stage two on 21st February 2024. Per Purplebricks' website, I should've received a response within 15 working days. As of today, 1st April 2024, I still don't have a response. The lack of care and communication from Purplebricks has been unacceptable, and I hope this account is helpful for anyone considering its services.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40.00% | 21% | £23,000 | £3,500,000 |
| Lettings | 46% | 21% | £390 | £1,600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 56 | 0 | 52 | 23 | 203 | 1 | 42 | 2 | 127 |
Address
Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive, Solihull, West Midlands
B90 4RZ
0800 810 8008
Opening Hours
- Open
- 24/7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Avoid at any ...
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1 Star Review
By : 'Petar'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : L17
14 Dec 2025
People found this helpful0
Based on my personal experience, I would strongly advise anyone to avoid Purplebricks. The standards are extremely poor and the entire process appears fragmented and poorly managed. Their heavy reliance on subcontractors (inventory clerks, inspections, property management) results in serious ... Read Full Review
Comments on Agent Fees
For this price you would expect a full management process, not fix things yourself
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I first listed my place in ...
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1 Star Review
By : 'HJ'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
16 Oct 2025
People found this helpful
I first listed my place in January 2025 (I think). I got 4 genuine viewers, 2 of whom made offers. Then things went quiet so I got 5 mates to book viewings. That's 5 unique email addresses + 5 mobile numbers. After each of my mates booked a viewing, sure enough a '' viewing was booked. This ... Read Full Review
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Ambiguous & poor ...
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1 Star Review
By : 'Darren'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £315000
Would you recommend ? : No
Postcode : CO7
26 Sept 2025
People found this helpful
Upfront fee regardless of sale. I paid in region of £1k but property didn't sell. I didn't realise they pull the advert after six months. I recall asking about this in my initial consultation and was given a quick ambiguous answer and was given reassurance that it would undoubtedly sell anyway. I ... Read Full Review
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Dreadful Dreadful Dreadful I ...
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1 Star Review
By : 'DJones'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : TN24
28 Aug 2025
People found this helpful
Dreadful Dreadful Dreadful I have nothing good to say about our experience with this agent. We've had to make two complaints to them and both have been partially upheld with them acknowledging they didn't send a conveyancing quote in a timely manner and also that they failed to call me once during ... Read Full Review
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SIMPLY ...
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1 Star Review
By : 'Sean'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £600000
Would you recommend ? : No
Postcode : B96
14 Aug 2025
People found this helpful
I have used these before and had a great experience but me just quickly you in on why to AVOID them now. I went live on the 26th of July, I opted hosted viewings. They organised to have someone do my hosted viewings who was on holiday until the 19th of August. Every time someone wanted to book ... Read Full Review
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Still awaiting my refund ...
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1 Star Review
By : 'Wendy'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : WF4
13 Aug 2025
People found this helpful
Cancelled my property sale in the 14 day cooling off. No marketing. No sale board. No photos. Nothing done at all. Local agent agreed refund. Still waiting 8 weeks later. PB are ignoring me and their local agent. Don’t pay up front. PB are not to be ... Read Full Review
Comments on Agent Fees
Refusing to give me a refund.
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online real estate agent ...
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1 Star Review
By : 'Arend'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Buyer)
Sold price : £150000
Would you recommend ? : No
Postcode : L8
12 Aug 2025
People found this helpful
Dealing with a online real estate agent Purplebricks is a nightmare us buying a property. The first day we visit a house where the hired freelance viewing assistant does not have the pincode to open the key box. The freelance assistant already file a complaint with Purplebricks two days earlier ... Read Full Review
Comments on Agent Fees
Dealing with a online real estate agent Purplebricks is a nightmare for us buying a property. The first day we visit a house where the hired freelance viewing assistant does not have the pincode to open the key box. The freelance assistant already file a complaint with Purplebricks two days earlier with the same issue where he also had to disappoint potential viewers. Nothing was done to sort this issue in those days and therefor we were the second viewers he had to disappoint. Onwards to the next house, bit of a walk away from public transport, and at that next address there was nobody to open the door. Ofcourse Purplebricks blaims this on the owner who was supposed to show the place to us. With their beautiful Purplebricks sign in the garden they still don't take responsibility for the end to end service. Both cases show why you need have a local real estate agent who has knowledge of the neighbourhood, knows the house him or herself, and can actually add value to the visit and to the conversation with the potential buyer. When you call Purplebricks better have enough credit on your phone since they will put you on hold long and regularly. The last issue is now they want to have our own postal address certified by a solicitor ($$) while that was not the case with the previous purchase few months ago with a local real estate agent. Let us all do ourselves a favour and do business with local real estate agents who actually add value to the sales and buying process.
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Deceitful and not truly ...
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1 Star Review
By : 'A'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : GL10
8 Aug 2025
People found this helpful
I have had a really horrible time selling my park home with this company and to be honest, the frustration, negative experience and emotional stress I got from dealing with them isn't worth their so called "cheap fees" and the sale process will now actually cost me more. If it was possible me to ... Read Full Review
Comments on Agent Fees
The agent fees appears cheaper than other agents but they did not say it is only for six months which is quite deceitful.
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SCAMMERS ...
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1 Star Review
By : 'Teodora'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Owner)
Sold price : £300000
Would you recommend ? : No
Postcode : B26
10 Jul 2025
People found this helpful0
All the people i dealt with were hopeless, unexperienced, poor communication, scammers, they take a payment and tell you later they can't find it. SCAMMERS Honor Rutherford Anika Vaghela Kieran Sycamore AVOID AVOID Bunch of hopeless Staff The company has OVERDUE accounts, what do you expect ... Read Full Review
Comments on Agent Fees
Scammers They will take your money, never do a listing and still refuse the refund! Scammers
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The Things They Do Not Tell ...
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1 Star Review
By : 'DM'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
22 Jun 2025
People found this helpful1
On the surface, Purplebricks sound like a perfectly straightforward arrangement and offer an incredible saving, over £7k on our property. However, there are things that they do not tell you about the advert before you sign up. Firstly, in your property description, you can only have 2000 ... Read Full Review
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RUBBISH APP, service hit & ...
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3 Star Review
By : 'Lin'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : ME7
17 Jun 2025
People found this helpful2
The sellers app is not fit purpose The initial set up is fine. However, there are certain areas i experienced when there was a complete lack of communication, which gives a lack of confidence. I had a good viewings agent, who unfortunately could only give feedback via text as the app has been ... Read Full Review
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Absolutely appalling, take ...
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1 Star Review
By : 'David'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Sold price : £435000
Would you recommend ? : No
Postcode : PE22
11 Jun 2025
People found this helpful
Absolutely appalling, pester you to sign up then it's impossible to speak to anybody. Their 14 day cooling off period is just a joke, they do everything they can to avoid returning your money. I thought it was just me but lots of other people have had the same, I wish I had read the reviews first. ... Read Full Review
Comments on Agent Fees
Seems cheap but it's basically a rip off, please use a traditional agent recommended by somebody you trust
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Shocking - never got the ...
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1 Star Review
By : 'C'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Buyer)
Would you recommend ? : No
4 Jun 2025
People found this helpful1
Purchased a property from them 2 weeks ago with no keys supplied. Couldn’t live in it and had to get a locksmith. Emailed after sales and complaints about this and I need the locksmith invoice refunding. I’ll be taking this further I don’t hear back this week - absolutely shocking ... Read Full Review
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Never use this agent to ...
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1 Star Review
By : 'Rakesh'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : UB5
22 Apr 2025
People found this helpful
Extremely disappointed with Purplebricks. Really poor experience with Purplebricks. They tied me into a 16week contract, which meant I couldn’t even list my property with another agent during that time, they failed to bring more than 2 viewing in 12 weeks. Communication was minimal. The support ... Read Full Review
Comments on Agent Fees
Na
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Avoid ...
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1 Star Review
By : 'Martina'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : NG6
16 Apr 2025
People found this helpful0
1 star Absolutely appalling experience with Purple Bricks. We had three offers accepted then rejected—each one more frustrating than the last. 1. Our first offer, made via a deal sourcer, was initially accepted. After providing all the required details, Purple Bricks came back and rejected it, ... Read Full Review
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DREADFULL ...
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1 Star Review
By : 'DAVID'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Sold price : £250000
Would you recommend ? : No
Postcode : SW20
10 Apr 2025
People found this helpful
I paid £1499 purple bricks to sell my flat. Myself and my partner wanted to see how it went before we considered selling our other 2 properties with Purple Bricks. The agent David Ireland made an online apprasil of the property I wasnt too comfortable with this and decided to read some ... Read Full Review
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Be prepared for £1000s of ...
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1 Star Review
By : 'Andrew'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : GL14
17 Mar 2025
People found this helpful1
What an awful experience from start to finish. Firstly, it is not free, (but surely everyone knows this by now?) unless you do literally everything yourself including your own marketing and advertising and good luck with that. If you want the usual things, photos, floor plan, a write up, ... Read Full Review
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Criminals. Do not ...
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1 Star Review
By : 'Hads'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : 20
Would you recommend ? : No
Postcode : CV6
13 Dec 2024
People found this helpful0
An absolutely disgusting company it doesn't take much to go online and see thousands of negative reviews about Purplebricks. This disgusting company has been chasing me for money that I do not owe for almost a year now they have caused me great emotional distress and caused severe financial ... Read Full Review
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If I could give zero stars I ...
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1 Star Review
By : 'Susan'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Sold price : £250000
Would you recommend ? : No
Postcode : DN17
12 Nov 2024
People found this helpful0
If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after advising it to tell her they were taking off the market as they were only advising for 6 months SHE WAS NOT TOLD THIS WHEN SHE SIGNED UP! She's had 3 viewings in 6 months absolutely ... Read Full Review
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Please don't use ...
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1 Star Review
By : 'Kate'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : WA13
16 Sept 2024
People found this helpful1
Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They don't try and keep hold of buyers. Buy cheap buy twice. We didn't think it would happen to us but it ... Read Full Review
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