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urbanbubble

3.1/5, 69 Reviews
47% Recommended

100% sales valuation accuracy

46% letting valuation accuracy

69% sales fee satisfaction

69% letting fee satisfaction

Contact Us
urbanbubble is an award-winning residential property management agent, providing services to residential apartment schemes in the North West, Leeds and Sheffield. The spark The business was launched by MD Michael Howard in 2008 from the spare bedroom of his city-centre apartment. Frustrated with the managing a
gent in place, Michael took over management of the 70 apartments in his block and urbanbubble was born.
"This agency is SHOCKING...."

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1 Star Review
UserName

Zak

By : 'Alex'
Services :
Would you recommend ? : No
Postcode : M1

19 Aug 2024
People found this helpful0

This agency is SHOCKING. Liaised with someone called Zak Houghton the whole time who was equally diabolical and is extremely out of his depth. It's scary that this member of staff has been given the title of Property Manager. After passing the property back over at the end of tenancy, we heard nothing for weeks re the security deposit of £1400, constant chase ups and promises to return calls then never did, then finally got in touch and claimed they had arranged for the property to be deep cleaned for a fee of £234 which would be deducted from the deposit. The flat did NOT require this, it was professionally deep cleaned for £250 the day before we moved out and I provided the cleaning invoice. After that, they proceeded to ignore all emails/calls despite still withholding the full £1400. We had no option to reach out to the Tenancy Deposit Scheme (who protect the security deposits) and raise a dispute. They reached out to Urban Bubble and they had a month to respond. As expected, they also got ignored so the scheme have now returned the full deposit amount to us (5 months after moving out). Urban Bubble rely on people being complacent and not questioning their antics. Do not let this company steal your money.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%69%£230,000£230,000
Lettings46%69%£356£1,200
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
4122417200046
Areas covered
  • Greater Manchester
  • Leeds
  • Liverpool
  • London
  • Sheffield
Address

urbanbubble
Sevendale House, 7 Dale StreetManchester, Greater Manchester
M1 1JA
01612363344

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 08:30 - 17:30
  2. 08:30 - 17:30
  3. 08:30 - 17:30
  4. 08:30 - 17:30
  5. 09:00 - 17:00
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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5 Star Review
UserName

By : 'KL'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Owner )
Would you recommend ? : No

29 Jul 2025
People found this helpful0

A Huge Thanks Mohamed, very good efficiency and ... Read Full Review

Comments (0)Was this helpful?:
This agency is SHOCKING. ...

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1 Star Review
UserName

By : 'Alex'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M1

19 Aug 2024
People found this helpful0

This agency is SHOCKING. Liaised with someone called Zak Houghton the whole time who was equally diabolical and is extremely out of his depth. It's scary that this member of staff has been given the title of Property Manager. After passing the property back over at the end of tenancy, we ... Read Full Review

Comments (0)Was this helpful?:
The worst letting management ...

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1 Star Review

By : 'stella'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M4

8 Dec 2023
People found this helpful1

The worst letting management agency ever! This letting agency recently changed management but the new one is as bad as the last one. Nothing has improved since the new management under Kate Campbell took over mid this year. They tried to trick me in staying with them by pretending they will improve ... Read Full Review

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Can't imagine how bad ...

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1 Star Review

By : 'Fifty'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M3

12 Jul 2023
People found this helpful3

Can't imagine how bad the management quality of this company ! 1. They held me 2 months rent til July, not because they couldn't get rent from tenant , tenant paid 1 year rent in advance, the problem is their account department! They just said account department did transfer the ... Read Full Review

Comments (0)Was this helpful?:
The worst letting agency I ...

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1 Star Review

By : 'Stel'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M4

25 Jan 2023
People found this helpful1

The worst letting agency I have ever encountered as a landlord. My flat in Manchester city centre suffered from long vacancy period because the agency didn´t start looking for tenants until the existing tenants moved out. My emails and calls were mostly ignored. According to the last ... Read Full Review

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Late ...

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1 Star Review

By : 'JONATHAN'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : No
Postcode : M1

23 Nov 2022
People found this helpful1

I transferred a property to Urbanbubble to manage for me earlier this year. Communication has been poor. it is often impossible to get through on the phone. My tenants paid Urbanbubble rent on the 10th of this month. Thirteen days later Urbanbubble have still not paid me. This sort of delay is not ... Read Full Review

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Incompetent, ...

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1 Star Review
UserName

By : 'Pete'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Owner )
Rent PCM : £925
Would you recommend ? : No
Postcode : M4

28 Oct 2022
People found this helpful1

Incompetent, unproffesional. As a landlord with over 25 years experience I can honestly say Urban Bubble (Sales & Lettings) have been the worst company to deal with to find new tenants. Incompetence just doesn’t sum it up. They lost the first interested tenant. They put the wrong ... Read Full Review

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URBANBUBBLE REFUSES TO PAY ...

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1 Star Review
UserName

UserName

By : 'Daniel'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : M3

19 Oct 2022
People found this helpful2

Even after 2 months leaving the property, Urbanbubble HAVE NOT paid my £1,200.00 deposit fee back. The inventory has already been checked and several emails have been sent. They simply ignore all of them and do not answer phone calls. Please give my money back as agreed in the tenancy ... Read Full Review

Comments (0)Was this helpful?:
Avoid at all ...

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1 Star Review

By : 'Lewis'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : M4

11 Oct 2022
People found this helpful0

I cannot begin to emphasise how incompetent, useless, and terrible the team is here. I had to clean cat poop out of the carpet when I first moved into an already filthy flat, along with mold, dirt and animal hair. You wait literal months, 6months+, for things to get fixed. They have no follow up on ... Read Full Review

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Worst letting management ...

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1 Star Review

By : 'Stella'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M4

7 Dec 2021
People found this helpful0

Worst letting management agency i have ever experienced as a landlord. The agency never picks up calls and rarely answers emails. I often have to send multiple emails in order to get any replies at all. The agency put my name on the electricity bill when it was rented out to tenants. I have never ... Read Full Review

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This agent was managing the ...

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3 Star Review

By : 'Rob'
Branch : Manchester ,Sevendale House, 7 Dale Street
Services : Letting( Property Management )
Rent PCM : £720
Would you recommend ? : No
Postcode : L1

7 Dec 2021
People found this helpful9

This agent was managing the developments from Elliot Group Wolstenholme Square Liverpool. A disagreement with the developer had them removed as managing and letting agents which left all owners in a dilemma as the developer wanted to force a new management company onto leaseholders under ridiculous ... Read Full Review


Comments on Agent Fees

The agent is taking fees but the statements are very difficult to understand due to money owed to the leaseholders by the developer who was using UB as their letting and management agent. The fees were reasonable for letting but the building management fees should have been more transparent.

Comments (33)Was this helpful?:

By : Katie Todd

1 Apr 2019

Hi Rob, I believe that you have also recently left us a poor review on google that I have just responded to. To reiterate, urbanbubble are the managing agent for your property and we would...


Really good letting agency I ...

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5 Star Review

By : 'Ross'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M1

5 Dec 2021
People found this helpful1

Really good letting agency I would highly recommend them for you and your search. They’re were quick to reply and helpful and moved me in really ... Read Full Review

Comments (0)Was this helpful?:
Really good service from ...

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5 Star Review

By : 'Leixion'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M5

17 Nov 2021
People found this helpful1

Really good service from start to finish letting my property out, can’t fault them. Achieved a great rent in a few days as they promised. Easy quick and ... Read Full Review

Comments (0)Was this helpful?:
I wish I could give 0 stars. ...

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1 Star Review

By : 'Louise'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M4

25 Oct 2021
People found this helpful0

I wish I could give 0 stars. Any good reviews of this company must be fake. I’ve had problem after problem with the flat. They’ve got to apply works to the inside of my flat for 3 weeks. I work from home and unfortunately my dogs epileptic. Stress and out of the normal routine, ... Read Full Review

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Urban Bubble are the worst ...

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1 Star Review

By : 'j'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Property Management
Would you recommend ? : No
Postcode : M1

31 Jul 2021
People found this helpful0

Urban Bubble are the worst company I had had the displeasure of having to deal with. Never buy or rent if they are involved at all. We have owned a flat in a building owned and managed by them for 3 years. They take absolutely no care over the building what so ever and regularly fail to complete ... Read Full Review

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I have had a really great ...

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5 Star Review

By : 'Jack'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Property Management
Would you recommend ? : Yes
Postcode : M5

15 May 2021
People found this helpful2

I have had a really great experience with them. I think what is important to understand is, as a managing agent, often it is hard for any managing agent to do anything without the consent of the building owner. They have always acted quickly to fix things and cant really be blamed if your car ... Read Full Review

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The most incompetent agent I ...

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1 Star Review

By : 'Meena'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Owner )
Rent PCM : £875
Would you recommend ? : No
Postcode : M4

30 Mar 2021
People found this helpful0

The most incompetent agent I have dealt with. Have the cheeky to demand tenant compensation for their failing shocking. Will definitely not use ... Read Full Review

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*DO NOT** employ this ...

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1 Star Review

By : 'Lisa'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M4

8 Mar 2021
People found this helpful1

*DO NOT** employ this 'property management' company to look after your building. There seems to be similar issues in all residential buildings listed under them; security breaches such as cars being broken into, bikes and parcels being stolen, lifts out out order for over a year and ... Read Full Review

Comments (1)Was this helpful?:

By : urbanbubble

9 Mar 2021

Hi Lisa, We are very sorry to hear you've not had a positive experience with urbanbubble. We pride ourselves in upkeeping the safety and security of our residents, so it is very concerning to...


INCOMPETENT! ...

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1 Star Review

By : 'Gavin'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M30

29 Jan 2021
People found this helpful3

INCOMPETENT - THEY SENT SERVICE CHARGE TO THE WRONG ADDRESS, AN ADDRESS I LIVED AT 3 YEARS AGO! NOW I RECEIVE A COUNTY COURT SUMMONS FROM THEM AT THE WRONG ADDRESS CLAIMING NON PAYMENT! WITH £1'500 CHARGE FOR ADMIN FEES? TRIED TO TALK TO THEM, ALL THEY SAY IS SPEAK TO THE SOLICITORS! HAVING ... Read Full Review

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Excellent customer service!I ...

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5 Star Review

By : 'REBECCA'
Branch : Manchester, Sevendale House, 7 Dale Street
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : M9

18 Jan 2021
People found this helpful1

Excellent customer service!I have been an occupier/owner since April 2019, I can't understand the few bad reviews, since day 1 the management office have been marvellous dealing with any queries, Mark, the caretaker who is on site has been exceptional with his help and he is Freshfields go to ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

http://urbanbubble.co.uk/complaints-procedure/

Last updated at 11/8/2016, 11:12:25 AM by allAgents

Awards won by urbanbubble

Regional Awards Won by urbanbubble

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