Hands down the worst experience I've ever had with a letting agency. Myself and 2 housemates a house from them, through their students letting and over the course of our 2 year tenancy with them, it was almost a continuous battle with them to deal with a leak in my newborn's bedroom. It was... Read Full Review

The service I receive from this company is a joke. I am a landlord and ended up using Brand Vaughan as my previous company was acquired, not through any choice I made. They have recently formed some sort of alliance with a company called Michael Jones and seemed to have screwed up a reasonable... Read Full Review

Worst letting agency in the UK. Please, first of all, take a look at the attached pictures; these were the conditions my partner and I were living in. They kept saying they would fix this issue but they never did and it was progressively getting worse since the damage was coming from a leak inside... Read Full Review

Im a student, and i wanted to warn everyone about this letting agency. They are secretive and unhelpful, as well as rude and condescending. When trying to make sure they didn’t sell our house for next year to someone else, I called the company to ask for some help and clarify what we... Read Full Review

My daughter's housemates gained keys to their uni house two weeks ago to find it covered in black mould, fire and carbon monoxide alarms not working, fire extingishers out of date, disgustingly dirty - no cleaning at all! Keys, locks, doors bell missing and broken everything. Two weeks... Read Full Review

I have been with this agency for about 3 years, and as far as there are no problem with the property and you pay your rent, they only contact you for renewals and not much else. I reported a leak 2 years ago, after all this time they haven't done anything, not even pretending. Now is time to... Read Full Review

I’d say the service provided by Brand Vaughan has been appalling, but in fact it has been non-existant. The property was not ready for the move-in date, falsely advertised, and despite our constant chasing, they have done almost nothing for an entire month, all while happily taking a... Read Full Review

Terrible agent. Slow communication and short notices of visits (barely legal). If something was broken (such as the heating) it would take more than a week to get it solved. At the end of the tenancy unreasonable charges were made against us. We disputed the charges through reposit and almost 50%... Read Full Review

Brand Vaughan's staff are friendly, helpful and efficient. They have managed property for us for some years now and they always go above and beyond to ensure that everything runs smoothly. I highly recommend them, both as letting and sales... Read Full Review

I called up regarding a studio this afternoon, spoke to a man with an unprofessional and rude manner. He completely disregarded my questions and repeatedly said “what?” to everything I was saying. I was shocked at how unprofessional it... Read Full Review

This agency is the worse I have had dealings with, I warn other. landlords to stay well clear (absolute... Read Full Review

Chloe Stringer has been the most helpful lettings agent I have ever come across since being at Uni! I had difficulties with my tenancy, and she personally made the extra effort to ensure everything ran smooth with my tenancy swap-over! Her communication, professionalism and care all really shine... Read Full Review

They truly do care for individuals and contact is both easy and incredibly fast, the staff are ready to assist in any way possible and they will be sure to rectify any mishap. Thank... Read Full Review

''I've tried to call you a couple of times.' Is one of the standard opening lines when Brand Vaughn haven't returned a call or an email request. As a landlord, I paid Brand Vaughn to manage on of my properties. I was appalled at the lack of service and professionalism of... Read Full Review

Chloe has gone above and beyond to help me with exceptional attitude. Thank you. She has always got back to me with updates and alternative ideas to help me with my situation. I can't thank her... Read Full Review

Beth was so amazing! really helped us a lot with finding a house. We were struggling and she picked out four amazing houses in our price range. Was really interactive with us and seemed really eager to help us find THE house. Thank you so much... Read Full Review

Very helpful and efficient throughout the whole process so far. During viewing of the place, Greta was quick to answer all my questions so great help when deciding where to... Read Full Review

Had a house viewing with Beth and she was lovely, answered any questions we had and told us all we needed to know about the... Read Full Review

Myself and my friends are first-time renters and we were really pleased with the help we received from brand... Read Full Review

I had Beth help me out, she showed me round 5 hours in an hour and a half. She was so helpful and informative with anything I wanted to know. So excited to move next year into one of the houses she showed me. Such a lovely person. Thank you... Read Full Review