Brand Vaughan

Hands down the worst experience I've ever had with a letting agency. Myself and 2 housemates a house from them, through their students letting and over the course of our 2 year tenancy with them, it was almost a continuous battle with them to deal with a leak in my newborn's bedroom. It was ... Read Full Review

Terrible agency. Aggressive and threatening staff, caused my daughter severe mental ... Read Full Review

Brand Vaughen Student lettings are an awful company to deal with, from the day one when the girls moved in they had problems such as no heating and no Wi-Fi emails sent and calls made but it took weeks to get sorted. Within a few weeks damp started to appear in one bedroom and water started to ... Read Full Review

The service I receive from this company is a joke. I am a landlord and ended up using Brand Vaughan as my previous company was acquired, not through any choice I made. They have recently formed some sort of alliance with a company called Michael Jones and seemed to have screwed up a reasonable ... Read Full Review

Worst letting agency in the UK. Please, first of all, take a look at the attached pictures; these were the conditions my partner and I were living in. They kept saying they would fix this issue but they never did and it was progressively getting worse since the damage was coming from a leak inside ... Read Full Review

Im a student, and i wanted to warn everyone about this letting agency. They are secretive and unhelpful, as well as rude and condescending. When trying to make sure they didn’t sell our house for next year to someone else, I called the company to ask for some help and clarify what we ... Read Full Review

I'm really let down! I'm sharing my story to help prevent others from having to deal with the same problem. In February, I'll be moving to Brighton for work. We started looking for a property in January because we live in London and getting a property to view is really tough. As ... Read Full Review

With regret, I am leaving Brand Vaughan a 1-star review to reflect my experience with them. This is not a reflection of all staff at the company, as I did indeed have some positive, professional experiences during my tenancy. It appears to me that from reviews online, Brand Vaughan seem to ... Read Full Review

My name is Krzysztof Perek, and I am writing to you on behalf of my partner, Alexander Nadasky, and myself. We are both residents of Brighton, currently residing at 2 Abbey Road since February 2023. We are international students who moved from London to Brighton in search of employment ... Read Full Review

My daughter's housemates gained keys to their uni house two weeks ago to find it covered in black mould, fire and carbon monoxide alarms not working, fire extingishers out of date, disgustingly dirty - no cleaning at all! Keys, locks, doors bell missing and broken everything. Two weeks ... Read Full Review

our house has rotting floor boards and a reoccurring damp/ mould problem which the land lords are fighting tooth and nail not to fix. we've sent several emails with photographic proof and we've been told that we need to open the windows and run the heating(which we were already doing) ... Read Full Review

I have been with this agency for about 3 years, and as far as there are no problem with the property and you pay your rent, they only contact you for renewals and not much else. I reported a leak 2 years ago, after all this time they haven't done anything, not even pretending. Now is time to ... Read Full Review

I’d say the service provided by Brand Vaughan has been appalling, but in fact it has been non-existant. The property was not ready for the move-in date, falsely advertised, and despite our constant chasing, they have done almost nothing for an entire month, all while happily taking a ... Read Full Review

I have used other agents and consider myself very lucky to have contacted Beth at Brand Vaughan, she was very knowledgeable, polite, easy to talk to and was and is extremely efficient. I look forward to a long relationship with her and Brand ... Read Full Review

They are an appalling lettings company. They do not care about their tenants, they hold onto deposits, don’t listen to complaints. I have never dealt with such an awful ... Read Full Review

Terrible agent. Slow communication and short notices of visits (barely legal). If something was broken (such as the heating) it would take more than a week to get it solved. At the end of the tenancy unreasonable charges were made against us. We disputed the charges through reposit and almost 50% ... Read Full Review

Brand Vaughan's staff are friendly, helpful and efficient. They have managed property for us for some years now and they always go above and beyond to ensure that everything runs smoothly. I highly recommend them, both as letting and sales ... Read Full Review

I called up regarding a studio this afternoon, spoke to a man with an unprofessional and rude manner. He completely disregarded my questions and repeatedly said “what?” to everything I was saying. I was shocked at how unprofessional it ... Read Full Review

This agency is the worse I have had dealings with, I warn other. landlords to stay well clear (absolute ... Read Full Review

As a result of Ruby's service, leasing was made easy. She was enthusiastic, when presenting various different apartments, making a usually tedious process enjoyable. In addition, when it came to securing the property, Ruby helped after-hours to help finalise the deal which was greatly ... Read Full Review