Terrible agency. Aggressive and threatening staff, caused my daughter severe mental... Read Full Review

I'm really let down! I'm sharing my story to help prevent others from having to deal with the same problem. In February, I'll be moving to Brighton for work. We started looking for a property in January because we live in London and getting a property to view is really tough. As... Read Full Review

With regret, I am leaving Brand Vaughan a 1-star review to reflect my experience with them. This is not a reflection of all staff at the company, as I did indeed have some positive, professional experiences during my tenancy. It appears to me that from reviews online, Brand Vaughan seem to... Read Full Review

My name is Krzysztof Perek, and I am writing to you on behalf of my partner, Alexander Nadasky, and myself. We are both residents of Brighton, currently residing at 2 Abbey Road since February 2023. We are international students who moved from London to Brighton in search of employment... Read Full Review

our house has rotting floor boards and a reoccurring damp/ mould problem which the land lords are fighting tooth and nail not to fix. we've sent several emails with photographic proof and we've been told that we need to open the windows and run the heating(which we were already doing)... Read Full Review

I have used other agents and consider myself very lucky to have contacted Beth at Brand Vaughan, she was very knowledgeable, polite, easy to talk to and was and is extremely efficient. I look forward to a long relationship with her and Brand... Read Full Review

Beth was amazing with showing us exactly what we wanted and told us everything we wanted to know about the houses, and she let us look around as much as we wanted and film the houses for our other two housemates which was very much... Read Full Review

Needs to improve communication skills with customers. The way this agent came across was quite abrupt and invasive. I will not use this agent... Read Full Review

Beth was absolutely brilliant! She was super attentive, very funny and went above and beyond! She helped me with my application and called me straight away when I sent any emails. Really amazing customer service... Read Full Review

Cannot praise Chloe, student lets, enough! So professional and helpful. When your dealing with someone so knowledgable and helpful, you know you've made the right decision with your... Read Full Review

Beyond useless! Poor communication throughout the lettings process and just abysmal at finding suitable and reliable tenants. The main priority would appear to get anyone in, regardless how their references stack up, and get you on their books. I've now last eight months rent (and counting)... Read Full Review

Absolute shambles of an agency and property manager. As a young student, I have been treated with no respect or dignity, with deliberately slow and meaningless replies. AVOID THIS AGENCY AT ALL COSTS. They see tenants as money and not human... Read Full Review

Bought and sold a property through their Kemp Town branch in challenging circumstances amidst the pandemic. Michael, Felix, Timothy and the rest of the team were faultless throughout. Always available, helpful, communicative and endlessly patient in dealing with all our enquiries and requests,... Read Full Review

I was interested in renting a property in kemptown and Brand Vaughn took a sizeable holding fee (many hundreds of pounds.) The company they use to do a credit search ask for incredible amounts of personal and family information and will not take responsibility for how that data is kept. On learning ... Read Full Review

Rented out a small studio flat, move in process was smooth, only issues I had for during tenancy was a drainage problem (had plumbers in 4-5 times) as the taps were flow limited (bills were included, flow limited to save them money) They weren't powerful enough to push stuff through the pipes ... Read Full Review

Terrible letting agency, they will lie, mislead you and waste your time. Two properties we saw with them, the first was a property we saw and put an application in for, only for it to be denied because the landlord did not wish to let to students. Brand Vaughan knew we were students when we... Read Full Review

Absolutely the worst letting agents I’ve ever had to deal with. They lie, change locks without consent. Allow viewings when advised it was inconvenient at the time they wanted other students to view property. The actual owner of the company owned the house my son was living in and the... Read Full Review

i payed £400 towards a deposit to take property off market. then after passing referencing they said my guarantor fell through (although the guarantor had 2 million in assets). i then gave them another guarantor who was also a property developer then they declined finishing the application. be very ... Read Full Review

An excellent, professional and helpful team / service. Would highly recommend. The team helped us all through the process of purchasing a flat from start to finish and after too! Jon Antony, in particular, went above and beyond in helping us with issues that arose both during and after purchase. ... Read Full Review

These agents acted with great professionalism from the start and kept us informed of every stage of the sale. I really wasn't expecting the quick sale they promised, but we were all astounded that this was achieved within 24 hours of signing the sales contract! A superb team and I will... Read Full Review