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Derby, DE1
4.6/5, 113 Reviews
92% Recommended
0% sales valuation accuracy
84% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
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"Unprofessional and..."
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1 Star Review
By : 'ali'
Services : Letting(As a Tenant)
Rent PCM : £1250
Would you recommend ? : No
Postcode : DE1
12 Oct 2023
People found this helpful1
This is currently my third property I am renting here in Derby and the first time I am using Ashley Adams services. I can honestly say that my experience with Ashley Adams has been greatly upsetting. There seems to be no empathy for people, and they surely live up to the stereotype of being unprofessional and dishonest. We first were interested in renting one of their properties on Erasmus Drive and set up an appointment to view one of their show homes on the 18/09/2023. We later decided to apply for the property and paid our holding deposit immediately. A few days later we set up the Deposit agreement and by the 25th we had paid and signed the tenancy agreement. The rental agreement price was for £1250. On that same day, we noticed a similar property, also let by Ashley Adams, in the same area, with the same specifications had been reduced to £1200 followed by another identical property on the 27th of September also being reduced. When I enquired with Sasha, the estate agent who we were dealing with, she told me that this was a mistake and to ignore the UPDATED PRICE as this probably was an issue with Rightmove. We previously had enquired if we could reduce the rental price to £1200 and we were told by Sasha that she could not do so. She told me she would ask the landlord and see what they can do to see if they would be willing to amend the price. I then called every day to hear an update regarding this and one colleague would tell me they are waiting on the landlord, while the other would tell me she was waiting on the manager to get back to her before she could give an answer. The assistant manager, Bryani, told me that there had been a mistake and that Rightmove should update it and that Travis, the manager, would have sent an email regarding this. Travis finally responded and stated that "All rents are different, and your agreed rent was £1250 per month, this stands and will not be altered". Therefore, I was lied to by both Bryani and Sasha regarding the price of the property and the disrespect is that the price was reduced the day I had paid and signed the tenancy agreement. The second major issue was the condition of the property that we had agreed to move into. The place was left by the previous tenant in disgusting condition. There were crumbs and grease all over the oven and worktop, the fridge had stains, the freezer wasn’t empty, the walls were badly damaged and needed painting, the garden was left in a state, clearly had never been touched for the duration the previous tenant was residing in this place. I had called them immediately and spoke to Molly one of the estate agents who told me that she had to call the Manager, Travis, who was apparently working from home on the day we moved in to authorise a cleaner. I waited all day from 9am till 4pm (closing time) and no-one called me back. Every time I called it went straight to voicemail. I lost out on my rent-a-van deposit as I was not able to move in that Saturday (30/09/2023) and after calling the following Monday, Sasha told me that she would send out a cleaner, but she did not know what time or day they would attend. This was not good enough as I had to move in immediately as time is of the essence and I have a 2-year-old and a pregnant wife I need to get settled in (beds etc) before moving everything else in. So, I ended up cleaning the entire property head to toe myself. This resulted in me having to purchase £40 worth of cleaning products to ensure this place was compliant with basic hygiene standards. After writing an email explaining my frustrations and calling everyday to hear a response back from either the “landlord” or “manager”, I decided enough was enough and went to the Agency in person. Then I spoke with Bryani, the assistant manager, who promised to get down to the bottom of this. After 11 days of waiting for feedback. Travis the manager finally decided I was worthy of a response but still completely disregarded my other points on the initial email I sent.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 89% | £235,000 | £235,000 |
| Lettings | 84% | 89% | £390 | £2,100 |
Address
Ashley Adams
37-38 Irongate, Derby, Derbyshire
DE1 3GA
01332 202040
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Ashley Adams Branches (View All 5)
RENT WITH ASHLEY ADAMS AT ...
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1 Star Review
By : 'Angela'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : DE1
5 Nov 2024
People found this helpful1
<p>DO NOT RENT AT MIDDLETON HOUSE, 27 ST. MARYS GATE WITH ASHLEY ADAMS!!! </p><p> Reasons: </p><p>1. Phoebe is an incompetent liar, in fact the whole business is a joke. THEY ARE TOTAL LIARS, they will tell you anything to get you to sign a tenancy agreement. Then will ... Read Full Review
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Unprofessional and ...
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1 Star Review
By : 'ali'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : DE1
12 Oct 2023
People found this helpful1
This is currently my third property I am renting here in Derby and the first time I am using Ashley Adams services. I can honestly say that my experience with Ashley Adams has been greatly upsetting. There seems to be no empathy for people, and they surely live up to the stereotype of being... Read Full Review
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They are all very helpful and ...
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5 Star Review
By : 'Ada'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : DE23
30 Sept 2022
People found this helpful0
They are all very helpful and good arrangement for the rental process. Now I would like to thanks their kindness... Read Full Review
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Ashley Adams: Unscrupulous ...
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1 Star Review
By : 'Kene'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DE23
31 May 2022
People found this helpful0
Recently moved from New York for postgraduate research in Derby. Contacted Ashley Adams over a house I had seen on Zoopla. The first issue - after I had viewed the advertised property, signed necessary forms and paid a holding fee, I was told the property I viewed was not actually on the market, ... Read Full Review
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Terrible experience. We ...
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1 Star Review
By : 'Emma'
Services : Sales( As a Buyer )
Sold price : £235000
Would you recommend ? : No
Postcode : DE23
11 Jun 2020
People found this helpful5
Terrible experience. We phoned in an offer on a house, got told that we would need to put in a higher offer as there was another bidder, would not advise what the other bid was, raised my offer by 5k, went into the office 2 days later with documents and proof of deposit etc and was told that we had ... Read Full Review
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Attitude from Gutter........ ...
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1 Star Review
By : 'JASON'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : DE23
11 Jul 2019
People found this helpful2
I arranged an appointment on a Monday to view on Wednesday and they cancelled without me being notified. When I called the office the agent said they send the cancellation to MY mobile number (BLATANT LIE). I lost one days holiday [They had my number but did not call or leave message]. she... Read Full Review
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Terrible ...
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1 Star Review
By : 'DE'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : DE
3 Aug 2018
People found this helpful1
Schedule an appointment and it's cancelled without being notified. When called the office the agent said they send the cancellation to a wrong mobile number. I lost one day off due to this [They have my number and they could have called me for this]. They are saying they can only apologise now ... Read Full Review
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Do not ...
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1 Star Review
By : 'Alex'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DE1
18 May 2018
People found this helpful1
The keys to my property that they were selling have been lost. At first they claimed to have nothing to do with my property, despite the property being listed on Zoopla by them and a viewing feedback having been received. Now it appears that they did sign for the keys but cannot find them. The... Read Full Review
Comments on Agent Fees
Only one viewing in 8 weeks. The only feedback that I received from them
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Matthew made it all very ...
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5 Star Review
By : 'Abbie'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : DE1
5 Jul 2017
People found this helpful1
Matthew made it all very easy. He explained everything fantastically and knew my perfect property before I did. I only had to view one to know if was perfect for me. He also managed to achieve what I thought would be impossible. Moved in within a week of my viewing and on the day I had to move out ... Read Full Review
Comments on Agent Fees
Slightly pricey but great to know you are covered and it's all explained so you know what you are paying. Disregarding deposit and rent they're very reasonable it's just that it all comes at once
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Although staff were ...
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2 Star Review
By : 'G'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : DE1
16 Mar 2017
People found this helpful4
Although staff were friendly.... I was disgusted that I received a further two pairs of my house keys AFTER the completion date! (Following a very long drawn out poor service from their own solicitors!). No end of issues with Conveyancing Direct. I wanted to know why the staff member had to drive... Read Full Review
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Joseph has been brilliant and ...
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5 Star Review
By : 'Hannah'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : DE73
10 Mar 2017
People found this helpful1
Joseph has been brilliant and made our application and move as swift and easy going as possible. He provides any requested information in a timely manner and is polite and very helpful, as are other agents at the branch that I have spoken to in the process. I would highly recommend Ashley Adams... Read Full Review
Comments on Agent Fees
Good
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Great service - friendly and ...
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5 Star Review
By : 'DE73'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : DE73
3 Mar 2017
People found this helpful2
Great service - friendly and efficient - did exactly what they promised. Would recommend to anyone looking to rent a property in and around... Read Full Review
Comments on Agent Fees
Fees were ok - (no-one likes fees!) but they were fine.
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I've had my property managed ...
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5 Star Review
By : 'N'
Services : Letting( As a Owner )
Rent PCM : £510
Would you recommend ? : Yes
Postcode : DE21
8 Dec 2016
People found this helpful1
I've had my property managed by Ashley Adams for a number of years and have always recieved excellent customer service especially from Viraj Patel. You can be assured of recieving great service at all... Read Full Review
Comments on Agent Fees
Fees charged are very reasonable and very competitive compared to other local agents.
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My property was advertised ...
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4 Star Review
By : 'Landlord'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : DE24
3 Nov 2016
People found this helpful1
My property was advertised within hours of the valuation appointment. I was kept informed regularly of progress on viewings. The reference checks was done quickly and the tenant moved in within a week of viewing the property. The only slight delay was on the contract signature, where a clause... Read Full Review
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With it being the first time ...
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5 Star Review
By : 'Gary'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : DE22
6 Sept 2016
People found this helpful2
With it being the first time I have moved into a property I was apprehensive about the process but with Nicola the process was a breeze and quite enjoyable. She was very approachable and kept myself and my partner informed every step of the way. All in all Nicola is an amazing estate agent who is ... Read Full Review
Comments on Agent Fees
Her fees were very fair and worth it.
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Incredibly pleasant person, ...
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5 Star Review
By : 'S'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : DE3
23 Aug 2016
People found this helpful1
Incredibly pleasant person, as well as being thorough and concise with all the serious stuff! Replies to important emails quickly, and helped me sort out stuff I wouldn't of thought of immediately e.g. contents... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
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A friendly, approachable yet ...
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5 Star Review
By : 'Charlotte'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : DE24
14 Aug 2016
People found this helpful1
A friendly, approachable yet professional manner. Her personality and positivity radiate from her and this, alongside her capabilities, ensured we felt we were getting a high quality... Read Full Review
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This agent is fantastic, by ...
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5 Star Review
By : 'jon'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE24
22 Jul 2016
People found this helpful0
This agent is fantastic, by far the best I have ever dealt with. They make everything very easy and offer a superb service. Highly... Read Full Review
Comments on Agent Fees
ok
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Fantastic service! Joseph was ...
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5 Star Review
By : 'Rhi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE24
1 Jul 2016
People found this helpful1
Fantastic service! Joseph was really helpful throughout and quick to respond to any queries we had. Big thank you to... Read Full Review
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Nicola has been amazing, very ...
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5 Star Review
By : 'Maria'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DE
6 Jun 2016
People found this helpful0
Nicola has been amazing, very professional, organised and most of all very helpful. My rental property was advertised on Right Move within 2 hours of me meeting Nicola and an offer made on the property within a couple of days. Their on line document signature system is easy and saves time. I will ... Read Full Review
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