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FirstPort
1/5, 135 Reviews
2% Recommended
43% letting valuation accuracy
26% letting fee satisfaction
FirstPort is one of the leading letting agents in the UK. We have property management office branches in London, Luton, Glasgow and Halesowen. Our main registered office is located in New Milton, Hampshire. Our services include managing residential lettings, retirement and some luxury developments
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FirstPort property agents have more than 40 years of experience managing a wide portfolio of properties across the country. We strive to deliver a personalised service to each of our clients but still maintaining full professionalism. Our award-winning staff members provide the highest quality innovative service. We are transparent in our property management; our landlords and tenants receive real-time updates on their properties via our highly advanced online systems. Our goal is to make letting or renting property easy, reliable and valuable. We provide only highly trusted local property management services across England and Scotland.
FirstPort property agents have more than 40 years of experience managing a wide portfolio of properties across the country. We strive to deliver a personalised service to each of our clients but still maintaining full professionalism. Our award-winning staff members provide the highest quality innovative service. We are transparent in our property management; our landlords and tenants receive real-time updates on their properties via our highly advanced online systems. Our goal is to make letting or renting property easy, reliable and valuable. We provide only highly trusted local property management services across England and Scotland.
"FirstPort recently became the ..."
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1 Star Review
By : 'BB'
Services : Property Management()
Would you recommend ? : No
Postcode : E2
9 Feb 2024
People found this helpful5
FirstPort recently became the managing agent of our building, a mid-sized 150+ units development in London, and the service level and conditions of living in our estate have downgraded dramatically since, while our costs have skyrocketed (more than +50%) with no explanation In the space of 2 years we had 4 different building managers, with gaps of multiple months with nobody on site between one another – while still been charged. No continuity plans were ever made, so each new-comer has been incapable of providing essential services for long after installing Communication is insufficient and very difficult – the last building manager hasn’t picked up the phone once since his start last fall (now 4 months), residents meetings / reporting have stopped altogether, most email sent are ignored or replied to with long delays, and when they are – often involve these long templates of barely relevant pre-drafted service refusal excuses. When issues are escalated to the helpdesk, the waiting time normally surpasses the 45min, often involves dealing with people with an insufficient command of the English language, often completely unaware of how the Firstport business operates or what to do in the circumstance, and most of the time end up just bouncing any responsibility back to the absent building manager The out of hours service (supposed to cover for emergencies when onsite personnel aren’t around) operates between 9am and 5pm only and during weekdays only – so all our recent emergencies (including a water outage, a sewage leak and a recent security issue) have all been left unattended / unactioned for days We have had recurring issues with trash collection (unrelated to the strikes), simple maintenance fixes (like doors or garage gates) are never done permanently and systematically break down again within weeks, essential services like reviewing CCTV are refused giving different silly excuses to different people, and even the police mentioned that they were unable to reach our building manager when trying to make contact past a crime we reported, which was under investigation This level of disservice is accompanied by a rather irritating attitude of denying communication, pushing back on essential services and most frustratingly – by a vertical increase in costs and charges. In the past 2 years the development costs increased by +50%, the building accounts were distributed with 20 months of delay, through different sets of documents contradicting each other, and still today no explanation has been given around the cost increase, despite continued demands for clarity. Their online payment system often misses payments received and automatically charges non-sensical penalties of 20%. They have this practice of slotting unjustified extra charges to the bill, that nobody at Firstport is capable of explaining, and over which more penalties are charged when the payment of these unidentified costs is refused – and this appears to be a common practice of theirs as evidenced by the multiple similar comments on this platform too. In fact, Barry Gardiner MP recently raised the issue of FirstPort's unfair charges in Parliament, the company is currently the subject of a petition for investigation, and has a long history of wrongdoing and scandals well covered in the press before and after the name was changed from Peverel. Sadly, is rather unlikely that any individual experiencing the damages and frustration of dealing with Firstport will ever be able alone to change his / her managing agent, but the hope with this post is to help anyone still in the lucky position of making a choice, to save themselves and avoid this business. Or at least to create history around the continuation of the company bad practices
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 43% | 26.00% | £350 | £3,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 19 | 1 | 20 | 0 | 1 | 0 | 2 | 2 | 90 |
Address
FirstPort
Queensway House, 11 Queensway, New Milton, Hampshire
BH25 5NR
03333214080
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Property never maintained, ...
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1 Star Review
By : 'Jeff'
Branch : New milton, Queensway House, 11 Queensway
Services : 2
Would you recommend ? : No
Postcode : CV3
5 Aug 2025
People found this helpful
Property never maintained, any work done is such bad quality and there are so many health and issue concerns. The company is terrible and don’t listen to complaints. I pay so much money them to maintain the property and they do nothing. ... Read Full Review
Comments on Agent Fees
Over priced and they do nothing.
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Absolute scam of a company. ...
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1 Star Review
By : 'Don'
Branch : New milton, Queensway House, 11 Queensway
Services : Property Management
Would you recommend ? : No
Postcode : ME1
2 Jan 2025
People found this helpful0
Absolute scam of a company. Will charge lots of money, do nothing and fail to present receipts for charges. This should be ... Read Full Review
Comments (0)Was this helpful?:
NO GARDENING, SWEEPING OR ...
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1 Star Review
By : 'CHRISTOPHER'
Branch : New milton, Queensway House, 11 Queensway
Services : Property Management
Would you recommend ? : No
Postcode : SE5
29 Aug 2024
People found this helpful0
NO GARDENING, SWEEPING OR REPAIRS SINCE MARCH 2023, BILLS DON'T MAKE SENSE, PROPERTY MANAGER ... Read Full Review
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1 star is too ...
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1 Star Review
By : 'Mike'
Branch : New milton, Queensway House, 11 Queensway
Services : Letting( Property Management )
Rent PCM : £140000
Would you recommend ? : No
Postcode : TA8
31 Jul 2024
People found this helpful0
1 star is too many. Appalling service. Nothing gets done. Phone calls and emails go unanswered. Avoid this ... Read Full Review
Comments (0)Was this helpful?:
The worst management company ...
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1 Star Review
By : 'Bethany'
Branch : New milton, Queensway House, 11 Queensway
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : E14
30 Jul 2024
People found this helpful1
The worst management company I have ever experienced. Nobody knows what is going on, nobody replies to emails, useless when trying to speak with them on the phone. I honestly don't write bad reviews but the level of service is beyond ... Read Full Review
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If I could give a minus ...
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1 Star Review
By : 'P'
Branch : New milton, Queensway House, 11 Queensway
Services : Property Management
Sold price : £400000
Would you recommend ? : No
Postcode : GL50
8 Jun 2024
People found this helpful2
If I could give a minus rating I would. They put cream carpets in our busy communal area 4 years ago which are filthy and disgusting and we are still battling to get this changed to a more practical colour. Us flat owners had no communication. We seem to get through a phenomenal number of Account ... Read Full Review
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Stay ...
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1 Star Review
By : 'DM'
Branch : New milton, Queensway House, 11 Queensway
Services : Property Management
Would you recommend ? : No
Postcode : ME1
29 Apr 2024
People found this helpful2
An absolute shamble, honestly. The communication with First Port is difficult and to get them to take an action is a miracle. 0 stars if I ... Read Full Review
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A Disgrace of a ...
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1 Star Review
By : 'Lee'
Branch : New milton, Queensway House, 11 Queensway
Services : Land & New Homes
Sold price : £425000
Would you recommend ? : No
Postcode : LE9
29 Apr 2024
People found this helpful3
I genuinely feel sorry for the staff. They are being let down by the management and leaders so badly it's harming their job prospects. This company is a disgrace, the level of incompetence in every department is staggering. frankly i do not know how they are allowed to continue servicing ... Read Full Review
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Pay them a fortune and they ...
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1 Star Review
By : 'Mrs'
Branch : New milton, Queensway House, 11 Queensway
Services : Letting( As a Owner )
Rent PCM : £775
Would you recommend ? : No
Postcode : SA1
24 Apr 2024
People found this helpful4
Pay them a fortune and they do nothing! A leak into our flat from the empty property above and they refuse to intervene - says it needs to be sorted out between leaseholders. Firstly said they had no contact details!!!! Absolutely no action form the leaseholder concerned and still Firstport ... Read Full Review
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Not refunding charges for ...
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1 Star Review
By : 'Landlord'
Branch : New milton, Queensway House, 11 Queensway
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : SW18
17 Apr 2024
People found this helpful3
I paid another charge on top of my monthly management fee of £1500 pounds for ‘additional works’. The works never took place. I have asked for a refund they won’t refund it. They said I would have been offered a refund when the works weren’t going ... Read Full Review
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Absolutely dreadful having to ...
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1 Star Review
By : 'Raj'
Branch : New milton, Queensway House, 11 Queensway
Services : Property Management
Would you recommend ? : No
Postcode : RG14
27 Feb 2024
People found this helpful4
Absolutely dreadful having to deal with this company. Lack of organization, deceitful, and singularly focused on greed and nothing else. The company keeps changing their name too so that newer customers can't find out about their terrible past ... Read Full Review
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All round ...
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1 Star Review
By : 'Stuart'
Branch : New milton, Queensway House, 11 Queensway
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : S11
14 Feb 2024
People found this helpful4
Slow and inaccurate response. Price hikes feel like profiteering. Won't refund money without a huge battle (that I'm in the middle ... Read Full Review
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FirstPort recently became the ...
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1 Star Review
By : 'BB'
Branch : New milton, Queensway House, 11 Queensway
Services : Property Management
Would you recommend ? : No
Postcode : E2
9 Feb 2024
People found this helpful5
FirstPort recently became the managing agent of our building, a mid-sized 150+ units development in London, and the service level and conditions of living in our estate have downgraded dramatically since, while our costs have skyrocketed (more than +50%) with no explanation In the space of 2 ... Read Full Review
Comments (0)Was this helpful?:
Risk to Life not being taken ...
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1 Star Review
By : 'KM'
Branch : New milton, Queensway House, 11 Queensway
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E2
7 Feb 2024
People found this helpful4
Absolute joke of a management company. No one from their organisation responds to ANY emails, calls, letters from residents for months at a time. Then we will get a single reply that’s an automated message. Then another that conflicts the previous one. Then employees telling residents we ... Read Full Review
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Living in a FirstPort-managed ...
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1 Star Review
By : 'Jack'
Branch : New milton, Queensway House, 11 Queensway
Services : Property Management
Would you recommend ? : No
Postcode : LN1
9 Dec 2023
People found this helpful5
Living in a FirstPort-managed property will knock years off your life. They are rude, unprofessional, respond to queries slowly or not at all, and charge exorbitant fees. Their management website is broken and borderline unusable. hey present your statement in an intentionally confusing ... Read Full Review
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The amount of stress first ...
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1 Star Review
By : 'Katrina'
Branch : New milton, Queensway House, 11 Queensway
Services : Property Management
Sold price : £231000
Would you recommend ? : No
Postcode : HP3
14 Nov 2023
People found this helpful6
feel compelled to share my harrowing experience with First Port's abysmal service at the Nash Mills Wharf development, specifically within HP3. The level of incompetence and disregard for residents' well-being is nothing short of appalling. First and foremost, I've been issued ... Read Full Review
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Where is our ...
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1 Star Review
By : 'K'
Branch : New milton, Queensway House, 11 Queensway
Services : Property Management
Would you recommend ? : No
Postcode : BN41
7 Nov 2023
People found this helpful3
My husband and I have waited almost 3 months for them to return money they owe us. We have lost count of all the emails we have sent them chasing this. It actually feels quite humiliating to keep having to ask for it over and over again. And in a cost of living crisis as well. We sold up and ... Read Full Review
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If could give them one star i ...
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1 Star Review
By : 'Jeff'
Branch : New milton, Queensway House, 11 Queensway
Services : Letting( As a Tenant )
Rent PCM : £270000
Would you recommend ? : No
Postcode : DA1
3 Nov 2023
People found this helpful5
If could give them one star i would. They do not communicate, fix or take responsibility for the buildings that they are running. A useless organisation. A number of residents reported issues that have not been fixed. Constant engineer visits for the same issue fire alarm issue for example are ... Read Full Review
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Absolutely awful. I've ...
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1 Star Review
By : 'Philip'
Branch : New milton, Queensway House, 11 Queensway
Services : Property Management
Sold price : £115000
Would you recommend ? : No
Postcode : BS7
25 Oct 2023
People found this helpful3
Absolutely awful. I've lived and owned my apartment for over 5 years and have to cope with 2 X holes in my ceiling due to a balcony above and external cladding. I've had several people who have come to assess the problem but nothing has been done to rectify the situation. I also found ... Read Full Review
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If I could give 0 I would. ...
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1 Star Review
By : 'Debbie'
Branch : New milton, Queensway House, 11 Queensway
Services : Land & New Homes
Sold price : £830000
Would you recommend ? : No
Postcode : IG7
3 Oct 2023
People found this helpful4
If I could give 0 I would. Take your money for doing nothing and closing reports without ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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