Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process — even though things are still ongoing, she has already gone above and beyond us. Her communication has been incredibly smooth, clear,... Read Full Review

Francesca was very helpful and kind in my process of renting. She presented with a lot of professionalism and was always available to support me. Thanks Francesca, you are well... Read Full Review

Francesca at your Basingstoke Connells office was so helpful in dealing with my letting. She understood the urgency for me to complete this. She Provided immediate emails and telephone calls. I can not thank her... Read Full Review

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From... Read Full Review

Never using this company again. Were extremely unhelpful whilst renting and being even worse now waiting for a deposit. Have had to go through TDS to get it back and Connells wrote to them to extend the decision time. It has now been 4 months and they couldn't care less. Funny when they... Read Full Review

It's really unprofessional. Changed the staffs very frequently. The maintenance team is not locally caused the reaction so slowly. No routine check.it is not worthy to pay fully Management fee to get very basic service. Really unlucky and regret to use them as my first letting... Read Full Review

I would like to recommend Connells Basingstoke to sellers and buyers. Zoe in particular has been amazing with a difficult sale situation and handled in a professional and customer friendly way. Thank you so much for the teams hard work in selling the property left to my sons after there Dad passed... Read Full Review

Terrible surveyors. Performed a survey on our flat and incorrectly identified a health and safety issue with our windows that was contradictory to national legislation, putting our whole sale in jeopardy. What makes matters worse is they are uncontactable as they hide behind their estate agents ... Read Full Review

Mike from Connells valued our property for more than we thought,arranged for the pictures to be taken and within the week our house had an offer,we accepted.Job done .Throughout the whole COVID process Connells are always on the end of the phone if you need them .Great job.Will definitely use them... Read Full Review

Awful - didn't turn up for a viewing, phoned them, they said there should be someone there, waited and then left. No one from Connells showed up and it was 3 days later before they called to say 'sorry we missed you, would you like to rebook'. In the meantime we have had an offer... Read Full Review

I am very much unhappy with letting team . after very well satisfied (without any issue) handover to landlord, connells still holding my deposit in this pandemic time where i need my deposit money urgently . i contacted with them few time by phone and email but did not get satisfactory answer ,... Read Full Review

Connells basingstoke are EXCELLENT. After being on the market with another estate agent for 10 months we had no luck with selling our property. They did not comunicate well and didnt really take an intrest so we decided to switch over to Connells. Best decision we ever made. We went into the branch ... Read Full Review

I had a bit of a problem to get this property because my girlfriend soon is going on maternity leave, but Elizabeth and Imogen done a really great job by checking all possible options for us. We got the flat that we really liked, and we are really... Read Full Review

I am a landlord, connells 'fully' managed a property of mine and I shall never use them again. Overall my experience with connells has been nothing short of exasperating. I had to chase ALOT. The phone never seemed to be manned and unbeknown to me when agreeing to let them manage, that... Read Full Review

When my wife and I were looking for a house to buy, Connells phoned me at least 4 times a week without fail with new properties and asking if we'd like to view another property, we also had signed up to other estate agents so we were looking at lots of houses, I'm just upset that the... Read Full Review

I am a mother of a two children under the age of four. I work full time for in a job that is quite demanding and requires me to travel nationally regularly. After having my children I was diagnosed with post natal anxiety disorder and then severe anxiety disorder. With this in mind after... Read Full Review

INSTRUCTED CONNELLS ON THE BASIS THAT THEY SOUNDED 'GENUINE'. WITHOUT REALISING HAD SIGNED UP FOR 26 WEEKS. WE WERE ADVISED THAT ALL BUYERS WERE VETTED AND MORTGAGE READY. HAD 2 POTENTIAL BUYERS THAT TURNED OUT TO BE MAKING OFFERS ON MULTIBLE HOUSES AND WE WERE ASSURED THESE TYPE OF BUYER ... Read Full Review

I have always found Natasha Meek and Christi Collins very helpful in connection with our flat in Basingstoke. They deal with issues promptly and politely and provide well thought out and sound advice when it is required. They contact external services when they are required quickly and... Read Full Review

For the first month of living in my home I had no cooker. It was only due to the plumber hassling the agency, I even got one. I now have a leak from my sink and dishwasher that minus the 2 day snow days, I have been waiting a week for repair. Correspondence is non existent. Phone calls are not... Read Full Review

Had good service from the office in Cardiff when it comes to property issues. Always dealt with quickly and... Read Full Review