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Basingstoke, RG21
2.9/5, 30 Reviews
50% Recommended
89% sales valuation accuracy
57% letting valuation accuracy
63% sales fee satisfaction
56% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89.00% | 63% | £155,000 | £400,000 |
| Lettings | 57% | 56.00000000000001% | £725 | £1,795 |
Address
Connells
1 Wote Street, Basingstoke, Hampshire
RG21 7NE
01256 464566
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Connells Branches (View All 160)
Francesca was very helpful ...
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5 Star Review
By : 'Solomon'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG22
3 Apr 2024
People found this helpful0
Francesca was very helpful and kind in my process of renting. She presented with a lot of professionalism and was always available to support me. Thanks Francesca, you are well... Read Full Review
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Solomon said about Connells
Services : Letting( As a Tenant )Date: 2nd Apr 2024
Francesca was very helpful and kind in my process of renting. She presented with a lot of professionalism and was always available to support me. Thanks Francesca, you are well commended.
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Francesca at your Basingstoke ...
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5 Star Review
By : 'Ady'
Services : Letting( Admin )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RG23
2 Mar 2024
People found this helpful0
Francesca at your Basingstoke Connells office was so helpful in dealing with my letting. She understood the urgency for me to complete this. She Provided immediate emails and telephone calls. I can not thank her... Read Full Review
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Ady Baker said about Connells
Services : Letting( Admin )Date: 2nd Mar 2024
Francesca at your Basingstoke Connells office was so helpful in dealing with my letting. She understood the urgency for me to complete this. She Provided immediate emails and telephone calls. I can not thank her enough.
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Disappointing Experience with ...
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1 Star Review
By : 'SK'
Services : Sales( As a Vendor )
Sold price : £290000
Would you recommend ? : No
Postcode : RG21
8 Feb 2024
People found this helpful1
Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From... Read Full Review
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SK said about Connells
Services : Sales( As a Vendor )Date: 8th Feb 2024
Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!
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Never using this company ...
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1 Star Review
By : 'Joe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG21
10 Dec 2022
People found this helpful0
Never using this company again. Were extremely unhelpful whilst renting and being even worse now waiting for a deposit. Have had to go through TDS to get it back and Connells wrote to them to extend the decision time. It has now been 4 months and they couldn't care less. Funny when they... Read Full Review
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Joe Maundrell said about Connells
Services : Letting( As a Tenant )Date: 10th Dec 2022
Never using this company again. Were extremely unhelpful whilst renting and being even worse now waiting for a deposit. Have had to go through TDS to get it back and Connells wrote to them to extend the decision time. It has now been 4 months and they couldn't care less. Funny when they needed payment from you they would harass you more or less daily.
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It's really ...
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1 Star Review
By : 'Yang'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RG21
28 Feb 2022
People found this helpful1
It's really unprofessional. Changed the staffs very frequently. The maintenance team is not locally caused the reaction so slowly. No routine check.it is not worthy to pay fully Management fee to get very basic service. Really unlucky and regret to use them as my first letting... Read Full Review
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Yang Qiu said about Connells
Services : Letting( As a Owner )Date: 28th Feb 2022
It's really unprofessional. Changed the staffs very frequently. The maintenance team is not locally caused the reaction so slowly. No routine check.it is not worthy to pay fully Management fee to get very basic service. Really unlucky and regret to use them as my first letting agency:(
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I would like to recommend ...
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5 Star Review
By : 'Wendy'
Services : Sales( As a Vendor )
Sold price : £305000
Would you recommend ? : Yes
Postcode : RG24
3 Nov 2020
People found this helpful0
I would like to recommend Connells Basingstoke to sellers and buyers. Zoe in particular has been amazing with a difficult sale situation and handled in a professional and customer friendly way. Thank you so much for the teams hard work in selling the property left to my sons after there Dad passed... Read Full Review
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Wendy Lodge said about Connells
Services : Sales( As a Vendor )Date: 3rd Nov 2020
I would like to recommend Connells Basingstoke to sellers and buyers. Zoe in particular has been amazing with a difficult sale situation and handled in a professional and customer friendly way. Thank you so much for the teams hard work in selling the property left to my sons after there Dad passed away last year. Amazing work and very patient.
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Incompetent survey, ...
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1 Star Review
By : 'Alex'
Services : Surveying
Would you recommend ? : No
Postcode : RG24
27 Oct 2020
People found this helpful0
Terrible surveyors. Performed a survey on our flat and incorrectly identified a health and safety issue with our windows that was contradictory to national legislation, putting our whole sale in jeopardy. What makes matters worse is they are uncontactable as they hide behind their estate agents ... Read Full Review
Comments (0)Terrible surveyors. Performed a survey on our flat and incorrectly identified a health and safety issue with our windows that was contradictory to national legislation, putting our whole sale in jeopardy.
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Alex Fahmy said about Connells
Services : Surveying( )Date: 27th Oct 2020
Terrible surveyors. Performed a survey on our flat and incorrectly identified a health and safety issue with our windows that was contradictory to national legislation, putting our whole sale in jeopardy.
What makes matters worse is they are uncontactable as they hide behind their estate agents who will not permit any discussion of the survey and are intentionally obstructive.
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Mike from Connells valued our ...
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5 Star Review
By : 'Ian'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : RG24
16 Sept 2020
People found this helpful0
Mike from Connells valued our property for more than we thought,arranged for the pictures to be taken and within the week our house had an offer,we accepted.Job done .Throughout the whole COVID process Connells are always on the end of the phone if you need them .Great job.Will definitely use them... Read Full Review
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Ian said about Connells
Services : Sales( As a Vendor )Date: 15th Sep 2020
Mike from Connells valued our property for more than we thought,arranged for the pictures to be taken and within the week our house had an offer,we accepted.Job done .Throughout the whole COVID process Connells are always on the end of the phone if you need them .Great job.Will definitely use them again.Thank you all.
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Awful - didn't turn up ...
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1 Star Review
By : 'Hugh'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £185000
Would you recommend ? : No
Postcode : RG24
26 Jun 2020
People found this helpful1
Awful - didn't turn up for a viewing, phoned them, they said there should be someone there, waited and then left. No one from Connells showed up and it was 3 days later before they called to say 'sorry we missed you, would you like to rebook'. In the meantime we have had an offer... Read Full Review
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Hugh Douglas-Smith said about Connells
Services : Sales( Prospective Vendor/Buyer )Date: 25th Jun 2020
Awful - didn't turn up for a viewing, phoned them, they said there should be someone there, waited and then left. No one from Connells showed up and it was 3 days later before they called to say 'sorry we missed you, would you like to rebook'. In the meantime we have had an offer accepted elsewhere. If you are selling through Connells, this is how they treat your potential buyers - beware! They then sent me a link via email to complete there survey, the link goes to a page not found. All in all, no attention to detail and totally unprofessional.
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I am very much unhappy with ...
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1 Star Review
By : 'HIROK'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG24
23 Jun 2020
People found this helpful1
I am very much unhappy with letting team . after very well satisfied (without any issue) handover to landlord, connells still holding my deposit in this pandemic time where i need my deposit money urgently . i contacted with them few time by phone and email but did not get satisfactory answer ,... Read Full Review
Comments (0)I am very much unhappy with letting team . after very well satisfied (without any issue) handover to landlord, connells still holding my deposit in this pandemic time where i need my deposit money urgently . i contacted with them few time by phone and email but did not get satisfactory answer , totally dis-pointed very bad service .
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HIROK ASHRAFUZZAMAN said about Connells
Services : Letting( As a Tenant )Date: 22nd Jun 2020
I am very much unhappy with letting team . after very well satisfied (without any issue) handover to landlord, connells still holding my deposit in this pandemic time where i need my deposit money urgently . i contacted with them few time by phone and email but did not get satisfactory answer , totally dis-pointed very bad service .
i will write another review after i received my money.
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Connells basingstoke are ...
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5 Star Review
By : 'Chloe'
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : Yes
Postcode : RG21
5 Sept 2019
People found this helpful0
Connells basingstoke are EXCELLENT. After being on the market with another estate agent for 10 months we had no luck with selling our property. They did not comunicate well and didnt really take an intrest so we decided to switch over to Connells. Best decision we ever made. We went into the branch ... Read Full Review
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Chloe Marie Salmon said about Connells
Services : Sales( As a Vendor )Date: 4th Sep 2019
Connells basingstoke are EXCELLENT. After being on the market with another estate agent for 10 months we had no luck with selling our property. They did not comunicate well and didnt really take an intrest so we decided to switch over to Connells. Best decision we ever made. We went into the branch on the saturday and the following Tuesday we had Mike come to evaluate. He was fab! Went through everything we needed and was ready to be put on the market. Before it even reached online, we had a viewing as they recomended this to a buyer they had. He come and viewed the same day and then put an offer in the same day too! After all those months of not getting anywhere, we finally had everything fall into place. The staff at Connells are fab and i couldnt recomend them enough, they are so helpful and always return my calls very quickly. I would recommend them 100% and cant thank them enough for everything they have done to help sell our property.
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Really happy with the ...
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5 Star Review
By : 'Edvardas'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : RG24
6 Mar 2019
People found this helpful0
I had a bit of a problem to get this property because my girlfriend soon is going on maternity leave, but Elizabeth and Imogen done a really great job by checking all possible options for us. We got the flat that we really liked, and we are really... Read Full Review
Comments on Agent Fees
All fees are explained, and there is nothing hidden.
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Edvardas Simanskis said about Connells
Services : Letting( As a Tenant )Date: 6th Mar 2019
I had a bit of a problem to get this property because my girlfriend soon is going on maternity leave, but Elizabeth and Imogen done a really great job by checking all possible options for us. We got the flat that we really liked, and we are really appreciate.
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By : Elizabeth Yarney
14 Jun 2019Thank you for your lovely review! It was a pleasure to work with...
Wouldn't use ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RG24
15 Nov 2018
People found this helpful6
I am a landlord, connells 'fully' managed a property of mine and I shall never use them again. Overall my experience with connells has been nothing short of exasperating. I had to chase ALOT. The phone never seemed to be manned and unbeknown to me when agreeing to let them manage, that... Read Full Review
Comments on Agent Fees
Bad, not value for money at all. I managed the property in the end because they weren’t competent enough to do so.
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Unhappy Landlord said about Connells
Services : Letting( As a Owner )Date: 15th Nov 2018
I am a landlord, connells 'fully' managed a property of mine and I shall never use them again. Overall my experience with connells has been nothing short of exasperating. I had to chase ALOT. The phone never seemed to be manned and unbeknown to me when agreeing to let them manage, that actually the staff in the Basingstoke office wouldn't be managing it, random people in a Cardiff and later in a northern office whom I'd never met managed it from a distance. The assigned property manager kept changing and I was never informed whom exactly I should be speaking to when I needed to contact them. Again these long distance offices never seemed to answer their phones. Messages from the tenant or contractor never reached me or if they did it was a Chinese whispers version so I ended up dealing directly with the tenant or contractor, what I was paying for over 12 months I don't know.....especially at the end of the tenancy connells refused to deal with the tenants deposit, I had to liaise and negotiate issues with the tenant and confirm the amount of damages and balance to be returned, all connells did was action the return of the deposit and this required chasing from me and the tenant for our money!!! Absolutely useless and when paying for a fully managed service you'd expect the stress to be taken from your hands but in fact it was connells causing the stress, would have been easier and cheaper to manage myself. It's not just tenants feeling the pain from these estate agents, trust me good landlords are equally frustrated!!!! I have used other agents in Basingstoke and connells are by far the worst, if thinking of using to manage your property, don't and avoid....I can highly recommend Martin & co, property explorer and Romans, managed on site by staff who go out of their way to help, and don't find anything too much trouble; a much nicer experience for both myself and my tenants.
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Avoid at all ...
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1 Star Review
By : 'AngryBadger'
Services : Sales( As a Buyer )
Rent PCM : £1000
Would you recommend ? : No
Postcode : RG24
27 Oct 2018
People found this helpful7
When my wife and I were looking for a house to buy, Connells phoned me at least 4 times a week without fail with new properties and asking if we'd like to view another property, we also had signed up to other estate agents so we were looking at lots of houses, I'm just upset that the... Read Full Review
Comments on Agent Fees
The fees are the only thing they’re interested in, as soon as they’ve got the fees they do not give a shit
Comments (0)When my wife and I were looking for a house to buy, Connells phoned me at least 4 times a week without fail with new properties and asking if we'd like to view another property, we also had signed up to other estate agents so we were looking at lots of houses, I'm just upset that the house we wanted to buy was on the books with Connells, if idve known what I know now, we wouldn't have bothered, phone call after phone call from them right up until the point our offer was accepted on our soon to be house, the calls stopped instantly and we had to battle to get anything from them, we organised a meeting with their financial adviser (compulsory) to see if they can get a better deal for you, our appointment was at 10am at the Beggarwood branch, so at 10:55am we finally got in the car and left after he didn't show up, even though after chasing him with phone calls and speaking to other branches from 10:10am onwards, he was only â10 minutes awayâ complete waste of an hour of our lives on a Saturday, finally Re Booked with a different advisor in the main branch in town centre which went well, we did in fact get a better mortgage through Linda than we did by searching ourselves.
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AngryBadger said about Connells
Services : Sales( As a Buyer )Date: 26th Oct 2018
When my wife and I were looking for a house to buy, Connells phoned me at least 4 times a week without fail with new properties and asking if we'd like to view another property, we also had signed up to other estate agents so we were looking at lots of houses, I'm just upset that the house we wanted to buy was on the books with Connells, if idve known what I know now, we wouldn't have bothered, phone call after phone call from them right up until the point our offer was accepted on our soon to be house, the calls stopped instantly and we had to battle to get anything from them, we organised a meeting with their financial adviser (compulsory) to see if they can get a better deal for you, our appointment was at 10am at the Beggarwood branch, so at 10:55am we finally got in the car and left after he didn't show up, even though after chasing him with phone calls and speaking to other branches from 10:10am onwards, he was only â10 minutes awayâ complete waste of an hour of our lives on a Saturday, finally Re Booked with a different advisor in the main branch in town centre which went well, we did in fact get a better mortgage through Linda than we did by searching ourselves.
The next stage after accepting the mortgage was just us waiting for the solicitors to do their thing, now as this is the second time buying a house I kind of knew what to expect, so after 2 weeks of absolutely no communication from Connells, no emails no phone calls, I called up for an update, 'Thabks for calling Connells, the person looking after your case is unfortunately out of the office, can I take your name and number and get them to give you a call when they're back in?' That was the response I got 12 times over 2 successive days, without a return phone call, so on the next day I called head office and let them have it both barrels, would you believe it, 13 minutes later I get a phone call from Connells offering me an update?!? I then used this tactic of phoning head office more because after this first time I still couldn't get to speak to any one or get anyone To ring me back unless I called head office and kicked off!!
Myself and my wife are in the home we wanted, but at a great cost to our mental well being, Connells stressed us out, I will never, ever, ever use Connells again, and I strongly advise any house buyer not to use them, unfortunately I had to give Connells 1 star, I didn't want to give them that but I couldn't just least it blank by all accounts, so the real score is 0 stars out of 5, so if it was out of 10 stars it would be 0 stars out of 10 etc etc, the absolute dregs of the estate agent world.
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Empty Promices - Inhumane ...
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1 Star Review
By : 'Nancy'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG23
17 Apr 2018
People found this helpful10
I am a mother of a two children under the age of four. I work full time for in a job that is quite demanding and requires me to travel nationally regularly. After having my children I was diagnosed with post natal anxiety disorder and then severe anxiety disorder. With this in mind after... Read Full Review
Comments (0)I am a mother of a two children under the age of four. I work full time for in a job that is quite demanding and requires me to travel nationally regularly. After having my children I was diagnosed with post natal anxiety disorder and then severe anxiety disorder. With this in mind after professional advice we have decided to relocate our family from Basingstoke to Portsmouth where we have extended family, to help with my support network. My husband also works full time and has been working in Havant in Portsmouth since August to help us on our way to our move.
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Nancy said about Connells
Services : Sales( Prospective Vendor/Buyer )Date: 16th Apr 2018
I am a mother of a two children under the age of four. I work full time for in a job that is quite demanding and requires me to travel nationally regularly. After having my children I was diagnosed with post natal anxiety disorder and then severe anxiety disorder. With this in mind after professional advice we have decided to relocate our family from Basingstoke to Portsmouth where we have extended family, to help with my support network. My husband also works full time and has been working in Havant in Portsmouth since August to help us on our way to our move.
On 11th June the Branch Manager of Connells Basingstoke attended our home. The appointment was his last of the day and we understood that. Our 3 year old and 1 year old were in the room with us. This added urgency to the appointment and we felt Michael rushed through the detail of the contract we ending in signing. The Basingstoke Branch had recently sold the property opposite us in our road. Michael was extremely confident that he would be able to sell our property quickly. He understood our challenging situation as a family and appeared to sympathise with this. We asked him if he had interested buyers considering he had just sold the house across the road to which he said yes. He convinced us to purchase the premium marketing package. He sold this to us by telling us that we needed an EPC which was going to cost us anyway and that it was worth it for the professional photographs we would receive as a part of this package. We have since found out we don't need a new EPC and Michael himself has discredited the photographs by telling us he would like to come to the property and take the photographs himself.
Along the way Connells told us they would contact me on a number of occasions when they haven't and I have had to chase. Along with this they reduced our property by 10K without our permission. They then accidentally put our property on the market for £3500000.
We had on average one viewing a week. At one point we went almost a month without a single viewing. We did not receive a single offer through on our property, even though we made it clear to Connells that we are open to offers. I lost many houses that we made offers on during this time we were on the market with Connells.
Although we signed up to a 26 week sole agency contract this was not mentioned when we discussed the contract and we over looked it. I needed to apply for my daughters 1st School year placement between November and January and explained that since they had not been able to sell the property and were no longer getting viewings through the door I needed to look at different options. Because we were in contract with Connells until January they explained that we would be liable to fees should we sell our house in another way. Even through Connells were miserably failing. Even though they didn't explain the process to us in full. Even though I explained to them that this would mean I couldn't move to our new area and apply for my daughters school.
The process was very in humane. Do not listen to the promises of a quick sell, buyers lining up etc etc. Take your time to really find an agent that you can trust and has your best interests as a part of their business model.
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WASTE OF ...
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1 Star Review
By : 'MANDIE'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : RG21
11 Apr 2018
People found this helpful7
INSTRUCTED CONNELLS ON THE BASIS THAT THEY SOUNDED 'GENUINE'. WITHOUT REALISING HAD SIGNED UP FOR 26 WEEKS. WE WERE ADVISED THAT ALL BUYERS WERE VETTED AND MORTGAGE READY. HAD 2 POTENTIAL BUYERS THAT TURNED OUT TO BE MAKING OFFERS ON MULTIBLE HOUSES AND WE WERE ASSURED THESE TYPE OF BUYER ... Read Full Review
Comments on Agent Fees
I HAVE BEEN ADVISED THAT THE FEES WERE AWFUL AND SPOKEN TO A COUPLE OF AGENTS WHO HAVE CONFIRMED WHAT THEY WOULD CHARGE. IF I HAD GONE WITH ANOTHER AGENT AS WELL AS CONNELLS IT WOULD OF COST ME NEARLY £15000 IN FEES. AS THEY DIDNT SELL I PAID FOR PHOTOS ONLY
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MANDIE OLIVER said about Connells
Services : Sales( Prospective Vendor/Buyer )Date: 10th Apr 2018
INSTRUCTED CONNELLS ON THE BASIS THAT THEY SOUNDED 'GENUINE'. WITHOUT REALISING HAD SIGNED UP FOR 26 WEEKS. WE WERE ADVISED THAT ALL BUYERS WERE VETTED AND MORTGAGE READY. HAD 2 POTENTIAL BUYERS THAT TURNED OUT TO BE MAKING OFFERS ON MULTIBLE HOUSES AND WE WERE ASSURED THESE TYPE OF BUYER WOULDNT BE ALLOWED TO VIEW OUR HOME AGAIN, I WAS ACTUALLY TOLD IT COULD BE SORTED BY NOT HAVING THAT 'TYPE' OF NATIONALITY BEING ALLOWED, SEEMED A BIT RUDE! ANYWAY OVER THE FOLLOWING MONTHS HAD VIEWING ARRANGED THEN CANCELLED, VIEWINGS NOT ARRANGED THEN WALKING INTO OUR HOUSE TO FIND STRANGERS WANDERING AROUND, VIEWINGS THAT DIDNT HAPPENED, I WATCHED THE FRONT DOOR ON A FEW OCCASSIONS, NO ONE TURNED UP, FOR ME TO CALL AND ASK HOW IT WENT KNOWING NO ONE HAD BEEN AND BE TOLD IT WENT GREAT. I WAS ASKED TO LIE TO THE SELLER OF A HOUSE WE HAD FOUND AS ONE OF OUR BUYERS HAD WALKED AWAY. HAD VERY LITTLE FEEDBACK AND CERTAINLY EMAILS WERE VERY RARELY IF AT ALL REPLIED TOO. OUR PLANS WERE INACCURATE ON THE SITE BUT NO ONE WOULD DEAL WITH IT. WE WERE PASSED THROUGH THE WHOLE BRANCH. EVENTUALLY MY DIL HAD A EMERGENCY C SECTION, IT WAS LIFE OR DEATH, NO HUMANITY FROM THE BRANCH REGARDING NOT BEING ABLE TO HAVE VIEWINGS AND CONSEQUENTLY DUE TO A VERY SERIOUS EVENT IN OUR LIVES WE WERE FORCED TO REMOVE FROM THE MARKET AND ARE NOW TRYING TO MOVE 50 MILES AWAY TO GIVE MY FAMILY A NEW START AND THEY ARE STILL NOT ANSWERING EMAILS, PHONECALLS AND FOB YOU OFF AT THE OFFICE. THEY ARE DEVOID OF HUMAN KINDNESS AND CERTAINLY THE MOST UNPROFESSIONAL BUNCH OF PEOPLE I HAVE EVER HAD THE MISFORTUNE TO HAVE TO DEAL WITH.
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Very ...
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4 Star Review
By : 'JR'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG21
20 Mar 2018
People found this helpful0
I have always found Natasha Meek and Christi Collins very helpful in connection with our flat in Basingstoke. They deal with issues promptly and politely and provide well thought out and sound advice when it is required. They contact external services when they are required quickly and... Read Full Review
Comments on Agent Fees
Connell's Letting Fees are reasonable.
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JR said about Connells
Services : Letting( As a Owner )Date: 20th Mar 2018
I have always found Natasha Meek and Christi Collins very helpful in connection with our flat in Basingstoke. They deal with issues promptly and politely and provide well thought out and sound advice when it is required. They contact external services when they are required quickly and appropriately. I have no hesitation in highly recommending them.
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By : Christi Collins
20 Mar 2018Thank you for your kind review. I am pleased that you are happy with our service :-)...
For the first month of living ...
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1 Star Review
By : 'Awful!!'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG23
8 Mar 2018
People found this helpful7
For the first month of living in my home I had no cooker. It was only due to the plumber hassling the agency, I even got one. I now have a leak from my sink and dishwasher that minus the 2 day snow days, I have been waiting a week for repair. Correspondence is non existent. Phone calls are not... Read Full Review
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Awful!! said about Connells
Services : Letting( As a Tenant )Date: 8th Mar 2018
For the first month of living in my home I had no cooker. It was only due to the plumber hassling the agency, I even got one. I now have a leak from my sink and dishwasher that minus the 2 day snow days, I have been waiting a week for repair. Correspondence is non existent. Phone calls are not returned. Emails are not answered. And quite honestly I wish I had never moved!! No care for us as tenants now that we are tenants but all the care in the world until the paperwork was signed. Extremely disappointed and consequently hate the house I'm in. Considering the amount of rent that we pay each month, the way we are treated is disgusting!! Avoid this agent!!
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Had good service from the ...
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4 Star Review
By : 'GG'
Services : Letting( As a Tenant )
Rent PCM : £1095
Would you recommend ? : Yes
Postcode : RG22
16 Feb 2018
People found this helpful0
Had good service from the office in Cardiff when it comes to property issues. Always dealt with quickly and... Read Full Review
Comments on Agent Fees
Bit steep for a guarantor check fee
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GG said about Connells
Services : Letting( As a Tenant )Date: 16th Feb 2018
Had good service from the office in Cardiff when it comes to property issues. Always dealt with quickly and efficiently.
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Couldn't sell water in ...
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1 Star Review
By : 'Sonic80'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : RG24
15 Nov 2017
People found this helpful7
Couldn't sell water in the desert! I was very disappointed with Connells and couldn't wait to leave them at the end of my contract, which I might add was ridiculously long! From booking viewings without first consenting me to massively over valuating my property the whole process was... Read Full Review
Comments on Agent Fees
Terrible, for the service they provide they should be ashamed of the fees they charge!
Comments (0)Couldn't sell water in the desert!
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Sonic80 said about Connells
Services : Sales( As a Vendor )Date: 15th Nov 2017
Couldn't sell water in the desert!
I was very disappointed with Connells and couldn't wait to leave them at the end of my contract, which I might add was ridiculously long!
From booking viewings without first consenting me to massively over valuating my property the whole process was incredibly stressful and thoroughly unpleasant! There were several occasions when people would be stood outside my property waiting to view, yet I had not been informed that the viewing had been arranged!
Personally I though a Connells were completely uninterested in selling my property and were possibly as relieved as me when I left to move to another Estate Agents.
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