The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

2.6/5, 26 Reviews
48% Recommended
57% sales valuation accuracy
100% letting valuation accuracy
54% sales fee satisfaction
58% letting fee satisfaction
By : 'Juan'
Services :
Would you recommend ? : No
Postcode : LS12
Absolutely dishonest agency. We were lured into paying a holding fee under false preconditions and they kept the money in the end!
By : Aidey
21 Aug 2023Yes - that is EXACTLY the same as my experience with this Wakefield branch of Linley And Simpson. As you say, totally dishonest. They're only interested in wringing as much money out of the tenant as they can, under false pretences. Awful agency and practises.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 57% | 54% | £0 | £0 |
| Lettings | 100% | 57.99999999999999% | £340 | £795 |
Linley & Simpson
68 Northgate, Wakefield, West Yorkshire
WF1 3AP
01924 375245
By : 'Peter'
Services : 1
Would you recommend ? : No
Postcode : S5
As a single property landlord,(inheritance) I cannot recommend this company:AT ALL Lack of attention to detail,different teams not knowing what each other has has done or not done, had to check and xcheck everything they did - what I am paying them ! The arrears team is good, but then their fee... Read Full Review
Fees would be ok if I didn't have to x-check everything the Sheffield office did.. I hated getting communications as I knew there would be something wrong, taking up my time and energies when I should have been able to trust them..
By : 'Amrutha'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : WF1
Unjustified Cleaning Charges: The request for £140 for cleaning. Lack of Transparency: The lack of... Read Full Review

By : 'Aidey'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : WF1
DO NOT RENT FROM Linley & Simpson! I paid for a professional end of tenancy clean (have several videos for anyone wishing to see), and they dishonestly claimed that it wasn't good enough and tried to charge me £90 to wipe (THEIR WORD!) the ensuite shower!! My cleaner and I were... Read Full Review
By : DANIEL
6 Jan 2025Same happen to me with "wipe" the door handle. Its obvoius that they try to charge for something, no mater what. It seems that they have arangement with the maintenance companies and have a share ...
By : 'Juan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS12
Absolutely dishonest agency. We were lured into paying a holding fee under false preconditions and they kept the money in the... Read Full Review
By : Aidey
21 Aug 2023Yes - that is EXACTLY the same as my experience with this Wakefield branch of Linley And Simpson. As you say, totally dishonest. They're only interested in wringing as much money out of the tenant...

By : 'Jon'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF1
I have been thinking of letting my property for a year or so. Looked and spoke with a few letting agency's. I found a company called linley and Simpson in wakefield. Fiona the lovely lady that I was introduced to for letting my property was very knowledgeable and helpful. I have never... Read Full Review

By : 'Dorena'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : WF2
Absolutely brilliant service by Ebony. So helpful. Nothing was too much for her. Ebony is a real credit to Linley and Simpson. The Lettings team at Wakefield branch as a whole are also very good. Would highly... Read Full Review
By : 'Lloyd'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : WF4
Was going to rent a property from these people, and everything seemed fine. The staff could not have been more helpful, until on Friday the 31st of May, I was contacted in the late afternoon, and told I had to pay, there and then £560, payment, they said, for ‘search... Read Full Review
By : Aidey
21 Aug 2023Totally agree. They are the most appalling agents I have ever ever rented from. Only interested in duping the tenant and bleeding them for as much money as possible. Utterly...
By : 'Braj'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF1
The worst agency I have ever used. They are all for protecting landlord even if it means they have to rob tenants. Be careful before you sign contract and make sure you read it properly. When a time come you have to terminate tenancy they will charge you for things you wouldn't even dream... Read Full Review
Charges are high.
By : Anon
15 May 2019Absolutely agree. Steer well...


By : 'happyclient'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : WF4
Within a month of my property becoming empty it was back on the market after a refurb thanks to the help of Ebony and Emma arranging contractors and offering me help and advise on what was required. They were very good answering my many emails with various queries or ringing to discuss the... Read Full Review
As I would expect

By : 'Liz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WF2
From the beginning of my rental journey Holly has been there to guide me through the process. She has patience & excellent communication skills. Any query or question is answered promptly. She is a tremendous asset to the firm. Cannot rate her highly... Read Full Review
Reasonable for the service you receive.
By : 'Rachael'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF1
DO NOT USE THIS ESTATE AGENTS!!! Nothing but appalling customer service from day one. From very minor things such as not bringing the right key so we couldn't actually view the apartment on the arranged day. A huge lack of communication and confusion when contacting me and my housemate to pay... Read Full Review


By : 'Stephen'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : WF1
Me and my partner moved into a rented property in Wakefield on a 6 month contract basis. When we arrived the carpets had stains on them, the shower door was bent allowing water to flood the bathroom, and there were pain splashed all over the carpets from the redecoration before entering the... Read Full Review
Would recommend to anybody
By : 'Amy'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : WF1
When I first came into contact with L&S I couldn't have been happier. They quickly arranged a viewing of an ideally located city centre apartment, which was within walking distance of work and actually worked out cheaper than my last place overall. I was thrilled. During the initial... Read Full Review
I struggle to see what their fee got me given the general attitude, lack of communication and poor state of the apartment when I moved in.
I struggle to see what their fee got me given the general attitude, lack of communication and poor state of the apartment when I moved in.
By : 'SARAH'
Services : Letting( As a Tenant )
Rent PCM : £340
Would you recommend ? : No
Postcode : WF15
This agency is terrible with customers service. Was reading reviews about this estate agent and many has complained about issues with the estate agent at not great at fixing your issue and just gives a damn if you have money to pay for rent, anything else is like impossible to get their attention... Read Full Review
better customers service and be genuine about your words. have a better attitude and friendly towards your customers! don't just have an eye for our money and make us happy with your service!
By : 'wakefield_resident'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : WF1
At first i was fairly ambivalent regarding linley and simpson's service as having heard nothing but dire reviews i myself, had not had any issues with them. HOWEVER: I recently made the mistake of asking for information regarding the fees due on my account. the information that i was given was... Read Full Review
By : 'timo123'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF1
Over the 2 and half years of renting with this agent, I have found it to have gone downhill since Leanne sadly left, who was always really helpful and polite. After she left, we realised all the staff in the Wakefield office were extremely rude, unhelpful and did not help with queries at all. I'd... Read Full Review


By : 'Slink'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WF2
Linley and Simpson offer an excellent customer service. From viewing the property right up to leaving. All of the staff in wakefield welcome you in and speak to you in a friendly and respectful manner. we were 21 at the time a lot of other lettings agents didnt take us seriously but not linley and... Read Full Review
By : 'Megan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF17
I will never use linley ad Simpson again as they were very unhelpful and did not respond to any of my phone calls. I rented a property of them for 6 months and within a couple of months the house became very damp and black mould was growing everywhere damaging my belongings. I complained to them... Read Full Review
Need to sort problems out straight away instead of leaving them til the tenant has moved out
By : 'Ryan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WF1
I have LET a number of properties over the years (6) in total. Linley & Simpson are the worst letting agents i have ever dealt with. Grievances comprise of: Attitude problems (Kerry especially) Inability to return phone calls Showing the property to prospective tenants with 6 months... Read Full Review
I have LET a number of properties over the years (6) in total. Linley & Simpson are the worst letting agents i have ever dealt with. Grievances comprise of: Attitude problems (Kerry especially) Inability to return phone calls Showing the property to prospective tenants with 6 months remaining on the current tenancy Inability to follow an in-house complaints procedure Inability to speak to tenants with curacy or respect DO NOT USE LINLEY & SIMPSON - YOU HAVE BEEN WARNED !!!
By : Ross Harding, Branch Manager
17 Jan 2013Unfortunately this is the down side to being listed on a review website. It allows tenants to post lies and abuse about agents. This particular tenant has left the property in an appalling...


By : 'Louise'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Absolutely first class service could not ask for more, efficient, friendly helpful, would highly... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
<pre><strong>Customer Complaints Handling<br /></strong><br /><strong>Procedure<br /></strong><br />Linley and Simpson aims to provide the highest standards of service to all its customers, but to ensure that your interests are safeguarded, we offer the following:<br /><br />- If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.<br /><br />- The grievance will be acknowledged within 3 working days, investigated thoroughly in accordance with established ‘in-house’ procedures and a reply sent to the complainant within 21 days of receipt of the letter.<br /><br />- If the complainant is dissatisfied with the initial outcome, he or she can appeal to the Company Directors.<br /><br />- Will Linley or Nick Simpson at 56 Street Lane, Roundhay, Leeds, LS8 2ET will@linleyandsimpson.co.uk or nick@linleyandsimpson.co.uk<br /><br />- If the complainant is still not satisfied, Linley and Simpson offers independent mediation between the complainant and the company via The Property Ombudsman for Lettings.</pre>
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Last updated at 5/22/2012, 3:58:33 AM by allAgents