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Basingstoke, RG21
4.5/5, 402 Reviews
90% Recommended
92% sales valuation accuracy
96% letting valuation accuracy
91% sales fee satisfaction
93% letting fee satisfaction
Martin & Co have been passionate about property since 1986, and we are now one of the four biggest letting agencies in the UK with over 280 offices. Despite our national size, we have not lost our personal touch. All of our offices are owner-managed by franchisees who know their market inside out and whose focus i
s on delivering great service and building a loyal client base.
Martin & Co in Basingstoke opened in 2008 and is owned and run by Mike Shelton.
• We are specialists in property management, property investment, property sales and property lettings
• We market to the widest possible audience, using all the major property portals, to achieve the best possible rents and sales prices.
• We understand the local market and have good, professional advice for you from well trained and qualified local staff.
• We offer a highly personal service that can be tailored to meet your individual needs.
• We park of one of the largest agents in the UK, but offer exceptional customer service from a locally owned office.
We are licensed members of the Association of Residential Letting Agents (ARLA) with full client money protection and members of the Property Ombudsman Scheme for Residential Lettings for branch.
"Very quick to respond to our..."
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5 Star Review
Andrew
Mica
By : 'Courteney'
Services : Letting(I am a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RG21
12 Mar 2023
People found this helpful12
Very quick to respond to our enquiry and were extremely helpful with any questions we had about the property. From viewing to move in day they were always there to help, and the proceeds was incredibly swift. Andrew was great on the day we came to view!! Mica had been great when collecting keys and having anything to ask post move in date. Highly recommend using them when renting or buying!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92.00% | 91% | £136,000 | £680,900 |
| Lettings | 96% | 93% | £450 | £1,999 |
Areas covered
- RG21
- RG22
- RG23
- RG24
- RG25
- RG26
- RG27
- RG28
- RG29
Address
Martin & Co
26 London Street, Basingstoke, Hampshire
RG21 7PG
01256 859960
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'Christopher'
Services : 18
Sold price : £1650
Would you recommend ? : No
Postcode : W7
10 Feb 2026
People found this helpful
Our experience with Martin & Co since the start of the tenancy has been wholly unacceptable and deeply concerning. Once the tenancy commenced, customer service effectively ceased, and we were left to deal with persistent administrative failures, safety issues, and unprofessional... Read Full Review
Comments on Agent Fees
Our experience with Martin & Co since the start of the tenancy has been wholly unacceptable and deeply concerning. Once the tenancy commenced, customer service effectively ceased, and we were left to deal with persistent administrative failures, safety issues, and unprofessional behaviour. Communication has been consistently poor. Emails are ignored, phone calls are not returned, and we have had to repeatedly chase the agency simply to receive basic responses. The administrative handling of this tenancy has been disorganised, error-ridden, and entirely lacking accountability. At check-in, no essential information was provided, including: • How the boiler operates • How to manage gas and electricity supply • Rubbish collection arrangements As a result, we were without gas and electricity for two days. We have ongoing, unresolved issues with OVO Energy, caused by meter and card failures. The meter repeatedly removes credit, replacement cards do not work, and we currently have £45 of unusable credit. This has required hours of phone calls and daily disruption, with no meaningful support from the managing agent. Safety and compliance concerns are severe: • No explanation was given regarding the fire extinguisher, which is expired • No key was provided for the letterbox • The garden is filled with rubbish • Two sheds on the property are structurally unsound, infested with rats, and present a clear health and safety risk These issues are serious enough that a report to the local council will be made. We have also experienced antisocial and abusive behaviour from the butcher operating in the premises below the property, which has escalated to the point that we were forced to file a police report. In addition: • We were left without a washing machine for 11 days • A replacement washing machine was delivered incorrectly (7kg instead of 12kg) • The appliance could not be installed as the plumbing is inadequate and requires a builder—yet again delaying resolution The property we were shown is not the property we moved into. Light fittings have been removed, paint is peeling from the walls, and the overall condition is materially worse than what was presented prior to signing the tenancy. Most concerning of all is the conduct of Jo Kingston, who informed me that only one tenant is “allowed” to contact the agency and that I should effectively remain silent. This is an extraordinary and unacceptable position for a managing agent to take. Repeatedly raising legitimate issues regarding safety, habitability, and contractual obligations has been wrongly characterised as “harassment.” Letting agents exist to manage properties and support tenants—not to silence them once rent is being paid. Issues are handled slowly, if at all. There is a clear lack of professionalism, urgency, and duty of care. This tenancy has been unnecessarily stressful due entirely to poor management and failure to meet basic standards. Once legislation changes in May 2026, we will be seeking to leave this property. Any competent letting agent who reads this and wishes to offer a professional alternative is welcome to respond with contact details. We strongly advise prospective tenants to avoid renting through Martin & Co. This has been one of the worst letting-agency experiences we have ever encountered. Tell me the resolution?
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We used Martin & Co to ...
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3 Star Review
By : 'Jenny'
Services :
Would you recommend ? : Yes
4 Feb 2026People found this helpful
We used Martin & Co to identify potential tenants for a two bedroom flat, provide an inventory and contract support. They present well, and are well versed in compliant processes and procedures, which provides confidence for us as landlords. They were responsive and helpful, and provided sound... Read Full Review
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Very professional and ...
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5 Star Review
By : 'Karen'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RG22
2 Feb 2026
People found this helpful0
I have had dealings with Andrew Sheldon on a few occasions over the years and found him very helpful, professional and knowledgeable about Basingstoke and both sales and lettings. I am a multiple HMO landlord and will be using Andrew when I start selling my portfolio of properties next... Read Full Review
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Martin and Co has recently ...
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5 Star Review
By : 'INDRA'
Services :
Would you recommend ? : Yes
26 Jan 2026People found this helpful
Martin and Co has recently taken over full management of my property. They are easily communicable over the email or phone call. I am really pleased with their professionalism. I would like to thank Andrew, Mike, Mica and all the letting team. Highly... Read Full Review
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Fantastic service both in ...
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5 Star Review
By : 'Darrell'
Services :
Would you recommend ? : Yes
26 Jan 2026People found this helpful
Fantastic service both in letting the property out and then in the day to day management thereafter. Highly... Read Full Review
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Had a very pleasant move with ...
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5 Star Review
By : 'Jack'
Services :
Would you recommend ? : Yes
20 Jan 2026People found this helpful
Had a very pleasant move with Martin & Co. Lindsey made everything very seamless and easy, it was a delight to work with her and the... Read Full Review
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A first class ...
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5 Star Review
By : 'Graham'
Services : 1
Sold price : £178500
Would you recommend ? : Yes
Postcode : RG21
19 Jan 2026
People found this helpful
Martin & Co Basingstoke have been a joy to deal with. When I was renting my property out they were always quick to respond to the needs of the tenants and me as the landlord. When selling the property, Martin @ Co were instrumental in getting a difficult sale over the line when at times it looked... Read Full Review
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Martin & Co took over the ...
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5 Star Review
By : 'Freya'
Services :
Would you recommend ? : Yes
16 Dec 2025People found this helpful
Martin & Co took over the full management of my rental property earlier this year, and I’ve been completely impressed with the service. They perform quarterly checks on the property, and provide reasonable quotes for any works needing doing (compared to previous agents that are extortionate). Mica, ... Read Full Review
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5 Star Review
By : 'csontos'
Services :
Would you recommend ? : Yes
16 Dec 2025People found this helpful
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5 Star Review
By : 'MARIA'
Services :
Would you recommend ? : Yes
15 Dec 2025People found this helpful
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Excellent agents. They always ...
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5 Star Review
By : 'Christine'
Services :
Would you recommend ? : Yes
11 Dec 2025People found this helpful
Excellent agents. They always keep me informed and are proactive regarding problems with the flat. The cherry on top is that they are always friendly and... Read Full Review
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... ...
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5 Star Review
By : 'AG'
Services :
Would you recommend ? : Yes
1 Nov 2025People found this helpful
... Read Full Review
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Martin & Co Basingstoke team ...
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5 Star Review
By : 'Alexander'
Services :
Would you recommend ? : Yes
20 Oct 2025People found this helpful
Martin & Co Basingstoke team is great. We have used their services to manage our property for more than 5 years. Effective, responsive, great on dealing with day-to-day issues and keeping property... Read Full Review
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I rent with Martin and Co and ...
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5 Star Review
By : 'Sam'
Services :
Would you recommend ? : Yes
19 Oct 2025People found this helpful0
I rent with Martin and Co and I can’t thank these guys enough. Always profesional and efficient! They made one of the most stressful things in life (moving house)... Read Full Review
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Great agency, very responsive ...
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5 Star Review
By : 'Nour'
Services :
Would you recommend ? : Yes
20 Sept 2025People found this helpful0
Great agency, very responsive to everything. Special shoutout to Mica, who was brilliant from day 1 throughout the... Read Full Review
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Excellent communication- & ...
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5 Star Review
By : 'Anastasia'
Services :
Would you recommend ? : Yes
10 Sept 2025People found this helpful
Excellent communication- & super... Read Full Review
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One of the better estate ...
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5 Star Review
By : 'Xander'
Services :
Would you recommend ? : Yes
6 Sept 2025People found this helpful
One of the better estate agents out there, very helpful during the signing of the tenancy agreement and consistently supportive. Picking up the keys on the day was quick and straightforward, and whenever I had enquiries, they responded promptly via... Read Full Review
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Highly recommend Martin & Co ...
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5 Star Review
By : 'Phil'
Services : 2
Would you recommend ? : Yes
Postcode : RG21
2 Sept 2025
People found this helpful
We had a really positive experience with Martin & Co Basingstoke. We were supported from the start with great communication from all the team. They responded very promptly with any queries we had. Highly recommend and would not hesitate to use them again. Thank you... Read Full Review
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We have rented through ...
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5 Star Review
By : 'jaswinder'
Services :
Would you recommend ? : Yes
1 Sept 2025People found this helpful
We have rented through Martin&Co for past year and we've had a good experience with them as our letting agents. The team has been consistently professional and helpful throughout our tenancy. We would definitely recommend them for a reliable and trustworthy letting... Read Full Review
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I’ve worked with Martin & Co ...
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5 Star Review
By : 'Toby'
Services :
Would you recommend ? : Yes
20 Aug 2025People found this helpful1
I’ve worked with Martin & Co for over 10 years. They are very professional and the service has always been great. Thoroughly recommend for... Read Full Review
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