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Nottingham, NG1
1.1/5, 17 Reviews
0% Recommended
50% letting valuation accuracy
30% letting fee satisfaction
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"Firstly I would like to say..."
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1 Star Review
Bath
By : 'Mark'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : BA2
16 Mar 2013
People found this helpful7
Firstly I would like to say that the local agents were very good. In truth until we got our renewal reminder I did not realise I was dealing with this bunch of thieves. The standardised contract originally printed in 2004 had their name on it but all the covering documents were from our local estate agent. They are asking for £125 for continuing our rental agreement but haven't given me any good reason why it is so much. I must be have been lucky for the last 32 years because I have never been asked for such a fee. When I asked how they justified this they sent me a rude email basically telling me I was an idiot for not reading my agreement and that all agents charge this amount. This of course is untrue yes it is hidden away in clause 6.4 watch out for this it doesn't make it at all clear and it should be. As far as all agents charging this amount this is patently untrue I have never been charged this by any of the nine landlords or agents I have dealt with. They also sent me a poorly written standardised letter explaining what the cost were for. It had no actual figues in it, it was just rubbish about how the process was so time consuming and expensive, easily dissected into nonsense rhetoric that any idiot could have seen through. If it was so costly to produce all this then they must be the most inefficient organisation in the country, but I would suspect the money goes towards the expensive lifestyles of their executives really. We need legislation to control these rogue organisations in this country. Maybe it's time to start an internet campaign.
What agent could do to change your mind?
By not continuously adding more fees other than the rent that they are entitled to.
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By : tanzoid
14 Apr 2013Totally agree with comments above, just had the same letter for a 12 month contract. They charge the landlord the same amount. Bit of check as they are generic documents with a couple of sentences bolted on the end for specifics. £250 for pressing the print button.
By : Rose
10 Sept 2013I can second this review. I was charged an admin fee of almost £500 when I moved into my apartment six months ago and have just received a letter stating that if I wish to renew for another six months, this will cost me £125! I have rented a number of properties with different agents in the past and have never been charged to renew the contract. I tried to negotiate with them and explain that as a single, unemployed parent it would be extremely difficult for me to find this extra money. They were very rude and unwilling to enter into any discussion about it.
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Latest Reviews
Nicola Tainton
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 30.00% | £450 | £1,400 |
Address
Countrywide Residential Lettings
65/66 Long Row, Nottingham, Nottinghamshire
NG1 6JN
0115 950 1400
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Countrywide Residential Lettings Branches (View All 102)
Worst letting agents I have ...
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1 Star Review
By : 'VSK'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG1
15 May 2024
People found this helpful0
Worst letting agents I have ever experienced. They do not care about... Read Full Review
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Disgusting property and ...
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1 Star Review
By : 'Hayley'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : NG3
15 Dec 2022
People found this helpful2
Disgusting property and disgusting customer service to go with it! Wish I saw the reviews signing the contract! Fire alarm constantly going off, boiler leaking water, draft through flat, mould all around front door, upstairs shower leaking into my bedroom onto main electric box, electric box now... Read Full Review
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Scammed me and my partner out ...
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1 Star Review
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : WF2
29 Mar 2022
People found this helpful1
Scammed me and my partner out of over £300 of cleaning costs. Moved into a property which needed completely cleaning as it was disgusting. Was told by the agent at the property that we can pay for this ourselves or wait for the agents to organiose the clean which we may have to pay for... Read Full Review
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Stay away/ take any ...
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1 Star Review
By : 'Mihai'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG7
8 Oct 2021
People found this helpful1
What a waste of space they are. We had a fridge in our flat that broke down and they couldn't remove. At the time, we agreed to leave it there as long as we receive a working fridge. When we vacated the flat we were charged for not removing the old fridge, them saying that they have no record ... Read Full Review
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If I could zero stars I ...
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1 Star Review
By : 'Nicola'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG9
14 Jul 2021
People found this helpful1
If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the service (if you can call it that) has been abhorrent. Unprofessional &biased staff, no duty of care to tenants whatsoever. I am currently pursuing my 2nd... Read Full Review
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I have been a tenant of ...
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1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LL57
2 Nov 2019
People found this helpful4
I have been a tenant of Countrywide Lettings for over 10 years. Throughout this time I have enjoyed living in the house and its lovely situation, but have continually had to complain about the inadequate sewage system. The pipes to the cess pit are collapsed and blocked, and as a result black... Read Full Review
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Would like to add my ...
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1 Star Review
By : 'hello123'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : NG1
12 Sept 2017
People found this helpful2
Would like to add my experience of Countrywide. As a landlord, the tenant left without paying the final month of rent. This was ONE YEAR ago. No response from the 'property manager', always I am the one to send an email asking for an update, to receive a single line response. Am currently trying to ... Read Full Review
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Absolute joke of an agents, ...
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1 Star Review
By : 'Sammie'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : NG2
26 Jan 2016
People found this helpful4
Absolute joke of an agents, do not provide a service for the tenant at all. Inventory was that bad it listed the front door as white upvc door in good condition when it had a blue front door that was damaged, bowed and cracked and did not fit the frame, house was dirty still had sellotape on the... Read Full Review
What agent could do to change your mind?
Awful absolute joke, higher than any other agents and they do nothing for it.
Comments on Agent Fees
Awful absolute joke, higher than any other agents and they do nothing for it.
Comments (0)Was this helpful?:
Letting through this Estate ...
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1 Star Review
By : 'NMothers'
Services : Letting( As a Tenant )
Rent PCM : £535
Would you recommend ? : No
Postcode : LE11
9 Feb 2015
People found this helpful1
Letting through this Estate Agents (alongside Frank Innes) has been one of the most stressful times in my life. We had a renewal contract sent out at the beginning of December. We immediately phoned up to ask to pay monthly (we had previously paid 6 months upfront). My partner spoke to a lady who... Read Full Review
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In Sept 2012, I signed a ...
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1 Star Review
By : 'PA'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW18
17 Sept 2014
People found this helpful1
In Sept 2012, I signed a contract with JDWoods Ltd as my full management letting agent., and everything was fine until end Oct 2013.. Suddenly I started getting financial statements from Countrywide Residential lettings - no explanation was given for this change but many mistakes were made ... -... Read Full Review
What agent could do to change your mind?
They should have informed me of the change over and all its implications up front
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I'm not sure what the ...
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2 Star Review
By : 'Foxylady101'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : NG17
14 Jul 2014
People found this helpful1
I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax so I did these myself. If I went to... Read Full Review
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I have had countless problems ...
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1 Star Review
By : 'Amy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : FK12
18 Mar 2014
People found this helpful0
I have had countless problems with Countrywide. I am at my last ounce of patience now because I paid my rent 6 weeks ago for nearly £2000 and the landlord hasn't received a penny yet because Countrywide are incapable of sending me a tenancy agreement to sign. They have sent to me a copy with the... Read Full Review
Comments (1)Was this helpful?:
By : Helen
18 Mar 2014You can report them to the property...
Keep charging £125 per year ...
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1 Star Review
By : 'PFizzy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA4
27 Oct 2013
People found this helpful2
Keep charging £125 per year to renew my tanancy contract AND putting rent up by £20 each year. Soon to be an ex... Read Full Review
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I rented this property from ...
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1 Star Review
By : 'Ratinfested'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG3
5 Jul 2013
People found this helpful4
I rented this property from Frank Innes, but it is Countrywide who I deal with when things go wrong, and who I pay my rent to. When moving into the flat it was filthy; that is the only way I can describe it. Not only that, but the fridge didn't work, there was no cold water in the bathroom and... Read Full Review
What agent could do to change your mind?
Dealing with the problems in a timely manner without excuses., and in the rare instance when dealing with the problems, get someone qualified to do the work.
Comments (0)Was this helpful?:
Firstly I would like to say ...
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1 Star Review
By : 'Mark'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA2
16 Mar 2013
People found this helpful7
Firstly I would like to say that the local agents were very good. In truth until we got our renewal reminder I did not realise I was dealing with this bunch of thieves. The standardised contract originally printed in 2004 had their name on it but all the covering documents were from our local... Read Full Review
What agent could do to change your mind?
By not continuously adding more fees other than the rent that they are entitled to.
Comments (2)Was this helpful?:
By : tanzoid
14 Apr 2013Totally agree with comments above, just had the same letter for a 12 month contract. They charge the landlord the same amount. Bit of check as they are generic documents with a couple of sentences...
hired Frank innes to mange ...
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1 Star Review
By : 'radha'
Services : Letting( As a Owner )
Would you recommend ? : No
11 Jun 2012
People found this helpful6
hired Frank innes to mange the letting of our property and received the most awful service and had to inform them about the tenant's intention to move out, take a final inventry, give them the tenant's numbers and email id...in all most incompetent fleecers • We were charged £90... Read Full Review
Comments (0)Was this helpful?:
Used the small private firm ...
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1 Star Review
By : 'exclient'
Services : Letting( As a Owner )
Would you recommend ? : No
21 Dec 2010
People found this helpful3
Used the small private firm of Andrew Butler for many years. They managed a number of residential properties for me. All very satisfactory until sold to Countrywide. Service deteriorated, attempted to increase fees. Very slow at paying over rents. I sacked them and moved to another agent - still... Read Full Review
Comments (1)Was this helpful?:
By : Heather
9 Jan 2011I can help you and others. Am in process of taking them to county...
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