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Nottingham, NG1
1.1/5, 17 Reviews
0% Recommended
50% letting valuation accuracy
30% letting fee satisfaction
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"hired Frank innes to mange..."
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1 Star Review
richard
By : 'radha'
Services : Letting(As a Owner)
Would you recommend ? : No
11 Jun 2012
People found this helpful6
hired Frank innes to mange the letting of our property and received the most awful service and had to inform them about the tenant's intention to move out, take a final inventry, give them the tenant's numbers and email id...in all most incompetent fleecers • We were charged £90 inclusive VAT for a no objection certificate from our mortgage provider Halifax. This letter was obtained by us. This amount was never refunded in spite of repeated reminders to refund this money back to our account. • We were also charged £75 for repair work of the main door and patio door of which no receipt was provided in spite of asking the agent many times. Looking at the door it did not look like any repair work has been carried out. • We had to chase the tenant for providing the letter of consent for the release of the deposit of 725 pounds. In reality this was the job of the agent however we had to do this ourselves as otherwise the deposit wouldn't have been released for at least another 3 months. • The property was not managed as agreed in the agreement. The house was not even visited once since the tenants moved in the house till they left on 20th Feb 2012 (6 months without any check on the property) They failed to Carry out periodic inspections of the property and report the condition as agreed. • After the tenant left we had to urge them to go to the house and prepare inventory and schedule of the contents of the property. We had informed frank Innes of the tenant's intention to move out of the house, but no action was taken by the estate agent. • The rent on the property was also overdue for 3 weeks and no action taken by the estate agent in spite of asking them to take the rent in advance and nothing was done or communicated to us. • Tenant checking and referencing including identity checks were also not properly carried out by the estate agent. • We had to repeatedly contact them to tell them that the tenant was planning to move out. Mr Richard Lacy and Richard Pascual who were in charge of the management were practically unavailable. We had to shell out £ 150 for getting rid of all the garbage alone and also another few hundreds of pounds to carry out the repair work. Hence we would want Frank Innes to refund us the monies they have charged us plus the compensation for the gross negligence in managing the property which they have charged a fee of 11 %. donot use them!
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Nicola Tainton
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 30.00% | £450 | £1,400 |
Address
Countrywide Residential Lettings
65/66 Long Row, Nottingham, Nottinghamshire
NG1 6JN
0115 950 1400
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Countrywide Residential Lettings Branches (View All 102)
Worst letting agents I have ...
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1 Star Review
By : 'VSK'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG1
15 May 2024
People found this helpful0
Worst letting agents I have ever experienced. They do not care about... Read Full Review
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Disgusting property and ...
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1 Star Review
By : 'Hayley'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : NG3
15 Dec 2022
People found this helpful2
Disgusting property and disgusting customer service to go with it! Wish I saw the reviews signing the contract! Fire alarm constantly going off, boiler leaking water, draft through flat, mould all around front door, upstairs shower leaking into my bedroom onto main electric box, electric box now... Read Full Review
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Scammed me and my partner out ...
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1 Star Review
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : WF2
29 Mar 2022
People found this helpful1
Scammed me and my partner out of over £300 of cleaning costs. Moved into a property which needed completely cleaning as it was disgusting. Was told by the agent at the property that we can pay for this ourselves or wait for the agents to organiose the clean which we may have to pay for... Read Full Review
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Stay away/ take any ...
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1 Star Review
By : 'Mihai'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG7
8 Oct 2021
People found this helpful1
What a waste of space they are. We had a fridge in our flat that broke down and they couldn't remove. At the time, we agreed to leave it there as long as we receive a working fridge. When we vacated the flat we were charged for not removing the old fridge, them saying that they have no record ... Read Full Review
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If I could zero stars I ...
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1 Star Review
By : 'Nicola'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG9
14 Jul 2021
People found this helpful1
If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the service (if you can call it that) has been abhorrent. Unprofessional &biased staff, no duty of care to tenants whatsoever. I am currently pursuing my 2nd... Read Full Review
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I have been a tenant of ...
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1 Star Review
By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LL57
2 Nov 2019
People found this helpful4
I have been a tenant of Countrywide Lettings for over 10 years. Throughout this time I have enjoyed living in the house and its lovely situation, but have continually had to complain about the inadequate sewage system. The pipes to the cess pit are collapsed and blocked, and as a result black... Read Full Review
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Would like to add my ...
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1 Star Review
By : 'hello123'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : NG1
12 Sept 2017
People found this helpful2
Would like to add my experience of Countrywide. As a landlord, the tenant left without paying the final month of rent. This was ONE YEAR ago. No response from the 'property manager', always I am the one to send an email asking for an update, to receive a single line response. Am currently trying to ... Read Full Review
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Absolute joke of an agents, ...
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1 Star Review
By : 'Sammie'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : NG2
26 Jan 2016
People found this helpful4
Absolute joke of an agents, do not provide a service for the tenant at all. Inventory was that bad it listed the front door as white upvc door in good condition when it had a blue front door that was damaged, bowed and cracked and did not fit the frame, house was dirty still had sellotape on the... Read Full Review
What agent could do to change your mind?
Awful absolute joke, higher than any other agents and they do nothing for it.
Comments on Agent Fees
Awful absolute joke, higher than any other agents and they do nothing for it.
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Letting through this Estate ...
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1 Star Review
By : 'NMothers'
Services : Letting( As a Tenant )
Rent PCM : £535
Would you recommend ? : No
Postcode : LE11
9 Feb 2015
People found this helpful1
Letting through this Estate Agents (alongside Frank Innes) has been one of the most stressful times in my life. We had a renewal contract sent out at the beginning of December. We immediately phoned up to ask to pay monthly (we had previously paid 6 months upfront). My partner spoke to a lady who... Read Full Review
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In Sept 2012, I signed a ...
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1 Star Review
By : 'PA'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SW18
17 Sept 2014
People found this helpful1
In Sept 2012, I signed a contract with JDWoods Ltd as my full management letting agent., and everything was fine until end Oct 2013.. Suddenly I started getting financial statements from Countrywide Residential lettings - no explanation was given for this change but many mistakes were made ... -... Read Full Review
What agent could do to change your mind?
They should have informed me of the change over and all its implications up front
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I'm not sure what the ...
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2 Star Review
By : 'Foxylady101'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : NG17
14 Jul 2014
People found this helpful1
I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax so I did these myself. If I went to... Read Full Review
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I have had countless problems ...
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1 Star Review
By : 'Amy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : FK12
18 Mar 2014
People found this helpful0
I have had countless problems with Countrywide. I am at my last ounce of patience now because I paid my rent 6 weeks ago for nearly £2000 and the landlord hasn't received a penny yet because Countrywide are incapable of sending me a tenancy agreement to sign. They have sent to me a copy with the... Read Full Review
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By : Helen
18 Mar 2014You can report them to the property...
Keep charging £125 per year ...
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1 Star Review
By : 'PFizzy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA4
27 Oct 2013
People found this helpful2
Keep charging £125 per year to renew my tanancy contract AND putting rent up by £20 each year. Soon to be an ex... Read Full Review
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I rented this property from ...
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1 Star Review
By : 'Ratinfested'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG3
5 Jul 2013
People found this helpful4
I rented this property from Frank Innes, but it is Countrywide who I deal with when things go wrong, and who I pay my rent to. When moving into the flat it was filthy; that is the only way I can describe it. Not only that, but the fridge didn't work, there was no cold water in the bathroom and... Read Full Review
What agent could do to change your mind?
Dealing with the problems in a timely manner without excuses., and in the rare instance when dealing with the problems, get someone qualified to do the work.
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Firstly I would like to say ...
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1 Star Review
By : 'Mark'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA2
16 Mar 2013
People found this helpful7
Firstly I would like to say that the local agents were very good. In truth until we got our renewal reminder I did not realise I was dealing with this bunch of thieves. The standardised contract originally printed in 2004 had their name on it but all the covering documents were from our local... Read Full Review
What agent could do to change your mind?
By not continuously adding more fees other than the rent that they are entitled to.
Comments (2)Was this helpful?:
By : tanzoid
14 Apr 2013Totally agree with comments above, just had the same letter for a 12 month contract. They charge the landlord the same amount. Bit of check as they are generic documents with a couple of sentences...
hired Frank innes to mange ...
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1 Star Review
By : 'radha'
Services : Letting( As a Owner )
Would you recommend ? : No
11 Jun 2012
People found this helpful6
hired Frank innes to mange the letting of our property and received the most awful service and had to inform them about the tenant's intention to move out, take a final inventry, give them the tenant's numbers and email id...in all most incompetent fleecers • We were charged £90... Read Full Review
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Used the small private firm ...
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1 Star Review
By : 'exclient'
Services : Letting( As a Owner )
Would you recommend ? : No
21 Dec 2010
People found this helpful3
Used the small private firm of Andrew Butler for many years. They managed a number of residential properties for me. All very satisfactory until sold to Countrywide. Service deteriorated, attempted to increase fees. Very slow at paying over rents. I sacked them and moved to another agent - still... Read Full Review
Comments (1)Was this helpful?:
By : Heather
9 Jan 2011I can help you and others. Am in process of taking them to county...
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