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"Avoid L&Q if you..."
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1 Star Review
By : 'Kim'
Services :
Rent PCM : £654
Would you recommend ? : No
Postcode : HP11
7 Feb 2023
People found this helpful3
L&Q were my landlord for over 9 years during which time I paid them in excess of £70,000.00 in rent. In November 2022 they sold the property to Thrive homes and transferred my credited rent account in full which was approximately £480. In December my rent was inadvertently paid to them due to the last minute notification received about this transfer of ownership being finalised so on 19th December, 2022 I requested a refund of £653.81 (a miniscule amount in comparison to the amount of money they have received from me over the years) and that is when the drama and incompetence began. Staff (Alexander Robsinson) decided to retain £325 for something I never even knew was outstanding and that they had not contacted me about in 4 years and was never added to my rent account to enable me to pay it at all. If that wasn't bad enough, despite confirming my bank details TWICE and it being the last account used to pay L&Q in June 2022, the same incompetent employee decided in her infinite wisdom to transfer it to someone who is not and never has been named on my tenancy agreement and had paid them a small amount of rent over 7 years ago on ONE occasion - and then lied to me and told me it was going to my account even confirming the details to me via email. Despite them having 241 share holders and earning thousands in revenue every single week, they are now refusing to refund me any amount forcing me to go into debt with my current landlord during the current cost of living crisis and are stating that I have to wait until this money is returned from the incorrect account and person that they sent it to and if it is not returned I will simply lose out on these funds. I have now had to serve them with a Statutory Demand and I have my Winding Up Petition ready to go in 13 days to force them into liquidation if they do not pay the money that they owe me. L&Q also state all over their documentation that any significant home improvements made to a property will be compensated for upon ending a tenancy; I spent in excess of £800 on home improvements that they gave me permission for and they should honour their agreement as I never would have made these home improvements had I not been under the impression that I would be compensated. L&Q decided to sell to Thrive who do not offer this and as these improvements were made whilst L&Q were my landlord they should honour their agreement but they have simply ignored me every time I have approached them about this matter. L&Q are well aware that I am considered vulnerable so anyone who suffers from any form of mental health problems should avoid L&Q at all costs because they will target you and discriminate against you for their own financial gain, they will gaslight you by ignoring your correspondence forcing you to call up and speak to every member of staff none of whom can understand why the issue has occurred and none of whom are able to help rectify the matter. If you have to rent from L&Q, don't inform them that you suffer from any form of mental health to prevent you from being targeted as they probably think you are too vulnerable to fight them
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By : alan quinn
7 Aug 2023email the ceo cant give it to you as the website wont let me but google CEO email follow the link and then put in L&Q and it will give you the email they damaged my house whilst doing repairs next-door they dont even own mine now talking to court
By : Jamila Sagaiar
16 Aug 2023L & Q absolutely awful company that care about money and not their tenants. Living in a mouse infested block of flats where mice are running into all the flats including mine. They have come multiple times and claimed they do not have the money/funds to solve the problem and do the work of sealing entry into flat. They are basically telling you to accept their mice infestation in the building without bothering to do any work to prevent it. They are an absolutely disgusting and inhumane company who care about money over the health and wellbeing of their tenants/customers......why are they taking rent but not having the money to pay for repairs? It's absolutely disgusting!!!! Horrible company
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 11.00% | £531 | £1,500 |
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L&Q Branches (View All 2)
Schantel felix hostile ...
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1 Star Review
By : 'Spicey'
Services : Letting( As a Tenant )
Rent PCM : £350000
Would you recommend ? : No
Postcode : NW9
13 Nov 2024
People found this helpful0
Schantel felix evil destructive woman dangerously working for LQ in NW London as a helpless and incompetent useless housing lead manager to destroy, bully, threatening and harass tenants on benefits, she plays games against tenants mental health by setting up horrible places with different issues... Read Full Review
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A lot of theft problems in ...
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1 Star Review
By : 'Eleni'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : IG11
28 Oct 2024
People found this helpful0
A lot of theft problems in the building and L&Q refuses to assist the issue. All parcels disappeared on one night and they still refuse to open the cameras. It is really concerning because today is stealing tomorrow is something else. Zero property... Read Full Review
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Avoid buying an apartment ...
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1 Star Review
By : 'Alin'
Services : Property Management
Would you recommend ? : No
Postcode : SW11
3 May 2024
People found this helpful0
Living in a building managed by L&Q has been an absolute nightmare. The incompetence and lack of accountability displayed by this management company have reached new heights of frustration. Take, for example, the lift repair situation. It's been out of service since January 1st,... Read Full Review
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Do not buy a property where u ...
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1 Star Review
By : 'Lee'
Services : Sales( As a Buyer )
Sold price : £360000
Would you recommend ? : No
Postcode : IG11
19 Nov 2023
People found this helpful0
Do not buy a property where u are forced to use LQ energy. We have lived here 2.5 years and have had no less than 15 occasions either our hot water or heating disconnects for long periods. U will then find it takes on average 2 hours to get through on the phone and then a few days to get it... Read Full Review
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O Stars! Poor ...
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1 Star Review
By : 'Dragos'
Services : Property Management
Sold price : £260000
Would you recommend ? : No
Postcode : TW13
25 Oct 2023
People found this helpful1
O Stars! Poor Services! I have raised my concerns with L&Q as a property owner, and there has been no resolution after two years regarding the Ruby Court resident's car park issues. Sherli Basi Neighbourhood Housing Lead Housing Management – North West Region have ... Read Full Review
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Stay away. Unresponsive, ...
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1 Star Review
By : 'Chris'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SE10
17 Oct 2023
People found this helpful5
Stay away. Unresponsive, stressful, and immensely difficult to deal with. Do not get involved with this... Read Full Review
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From Acton Gardens - LondonNo ...
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1 Star Review
By : 'Luc'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : W3
28 Sept 2023
People found this helpful3
From Acton Gardens - London No professionally No transparency Waste the money of the residents unnecessary and not in their well-being just in the Land Q... Read Full Review
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email the ceo cant give it ...
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1 Star Review
By : 'alan'
Services : Letting( Admin )
Would you recommend ? : No
Postcode : E4
8 Aug 2023
People found this helpful3
email the ceo cant give it to you as the website wont let me but google CEO email follow the link and then put in L&Q and it will give you the email they damaged my house whilst doing repairs next-door they dont even own mine now talking to court and ive told the CEO that iam going to ... Read Full Review
Comments (0)Was this helpful?:
Don't expect any help ...
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1 Star Review
By : 'Graham'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : SE13
27 Jun 2023
People found this helpful0
Don't expect any help from them purchased window locks, floor insulation and abuse from a upstairs neighbour who hasn't been there longI have been a rented tenant for over 21... Read Full Review
Comments (3)Was this helpful?:
By : alan quinn
7 Aug 2023email the ceo cant give it to you as the website wont let me but google CEO email follow the link and then put in L&Q and it will give you the email they damaged my house whilst doing...
If i could give this money ...
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1 Star Review
By : 'luke'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19
27 Apr 2023
People found this helpful2
If i could give this money sucking organization no stars i would but unfortunately this is not an option. We were told 13 hours prior to agreed moving in date that the boiler had a leak in it and so the move in date had to be delayed until further notice. My girlfriend had ended her previous... Read Full Review
Comments (2)Was this helpful?:
By : alan quinn
7 Aug 2023email the ceo cant give it to you as the website wont let me but google CEO email follow the link and then put in L&Q and it will give you the email they damaged my house whilst doing...
Avoid L&Q if you ...
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1 Star Review
By : 'Kim'
Services : Letting( As a Tenant )
Rent PCM : £654
Would you recommend ? : No
Postcode : HP11
7 Feb 2023
People found this helpful3
L&Q were my landlord for over 9 years during which time I paid them in excess of £70,000.00 in rent. In November 2022 they sold the property to Thrive homes and transferred my credited rent account in full which was approximately £480. In December my rent was... Read Full Review
Comments (2)Was this helpful?:
By : alan quinn
7 Aug 2023email the ceo cant give it to you as the website wont let me but google CEO email follow the link and then put in L&Q and it will give you the email they damaged my house whilst doing...
Awful service, when you read ...
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1 Star Review
By : 'L&Q'
Services : Letting( As a Tenant )
Rent PCM : £1234567
Would you recommend ? : No
Postcode : SW1V
6 Dec 2022
People found this helpful4
Awful service, when you read about L and Q in the newspapers the feedback is shocking which is understandable as they do nothing to help customers and are more concerned with expanding their company instead of addressing concerns. They send people to look at properties without warning which is... Read Full Review
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Terrible. Don't buy ...
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1 Star Review
By : 'A'
Services : Land & New Homes
Would you recommend ? : No
Postcode : E6
2 Nov 2022
People found this helpful0
Terrible. Don't buy with them - so many problems with the place which had to pay to fix. Not helpful at all when contacting them. Recently found live wires, this would have happened when building the property. They refused to do anything about... Read Full Review
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Pathetic ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Rent PCM : £123456789
Would you recommend ? : No
Postcode : SW1V
18 Oct 2022
People found this helpful0
Worst company I have ever dealt with, response delayed by up to a few months, DOES not take responsibility for repairs which the tenant is unable to fix themselves, does not take responsibility for complaints and houses tenants in wrong property types ignoring peoples health needs. Unable to... Read Full Review
Comments (0)Was this helpful?:
No ...
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1 Star Review
By : 'Viki'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : W3
3 Aug 2022
People found this helpful0
I live in L&Q apartment in london W8 … they have cut the water again, every week they cut the water. L&Q do not ever reply to our complaints, they have cut the water on all the blocks AGAIN! So dear L&Q, I have cancelled the £150 monthly direct debit you ... Read Full Review
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My girlfriend and I have ...
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1 Star Review
By : 'Ivan'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E14
2 Mar 2022
People found this helpful2
My girlfriend and I have booked a flat by paying a security deposit and did not hear from them for more than a month. Four days before the moving in date we managed to connect with them we have been told that our reference has failed for some reasons. They don't have the intention to give you... Read Full Review
Comments (1)Was this helpful?:
By : Neuza
26 Mar 2022That’s what happened to me after 3 months… it’s just like they never want to give property all they want is the deposit...
Taking L&Q to court ...
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1 Star Review
By : 'L'
Services : Letting( As a Tenant )
Rent PCM : £531
Would you recommend ? : No
Postcode : CM20
7 Feb 2022
People found this helpful2
Taking L&Q to court regarding mould/rising damp, it has been a continuous issue because their building is leaking and now my flat is covered in mould, I have a child, L&Q do not help at all cannot wait to get out of this... Read Full Review
Comments (0)Was this helpful?:
AVOID AT ALL ...
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1 Star Review
By : 'Exclusive'
Services : Other
Would you recommend ? : Yes
Postcode : CR4
16 Jan 2022
People found this helpful0
Hi guys Hope everyone is good ... by all means necessary avoid LONDON & QUARANT HOUSING ASSOCIATION ... they are the worst I ever come across. They are literally kicking a young mother with mental issuesand kids out of their property because they made mistake and asking her... Read Full Review
Comments (1)Was this helpful?:
By : Louis
10 Feb 2022L&Q contractors broke my disabled mums curtains and stole money from her purse. My mum had a stroke now in care. I was her carer in one bedroom L&Q property 13 years until 2020 I was...
AVOID ...
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1 Star Review
By : 'Lee'
Services : Sales( As a Buyer )
Sold price : £800
Would you recommend ? : No
Postcode : CM2
2 Jul 2021
People found this helpful2
DO NOT BUY A HOME WITH L&Q. I am on a shared ownership (25%) and recently had a problem on my new build apartment (3 years old) The issue is the ventilation no longer works. The manual states you can access the unit via one of the hallway cupboards - you can’t. I rang... Read Full Review
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Do not purchase from ...
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1 Star Review
By : 'CustomerNB'
Services : Property Management
Would you recommend ? : No
Postcode : E11
21 May 2021
People found this helpful2
Do not purchase from L&Q, they promote themselves as affordable housing, however the service charges are unaffordable. I am paying just under £200 a month for my service, with not outdoor space. I have been trying to challenge this, however I just get ignore and past from... Read Full Review
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