The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.8/5, 140 Reviews
71% Recommended
68% letting valuation accuracy
74% letting fee satisfaction

Susan,
By : 'Olena Ahmadova'
Services :
Rent PCM : £945
Would you recommend ? : Yes
Postcode : BA14
It was very nice to cooperate with the staff of the agency Lettings R Us. A viewing of the premises was organized on the day of the application. All issues and agreement of conditions with the landlord were resolved promptly. Respectful attitude and support at all stages of cooperation. I can confidently recommend to potential tenants
By : Lettings R Us Ltd
3 Feb 2023Thank you for your five star review. I am glad that you found us to be helpful and any issues were resolved promptly. If you need our services in the future then you know where we are. I wish you all the best in your new home.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 68% | 74.00% | £325 | £1,750 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 19 | 1 | 79 | 30 | 0 | 0 | 0 | 0 | 1 | 10 |
Lettings R Us
8 Harris Close, Frome, Somerset
BA11 5JY
01373 454188



By : 'Alison'
Branch : Frome, 8 Harris Close
Services : Letting( As a Owner )
Rent PCM : £930
Would you recommend ? : Yes
Postcode : BA11
Very responsive and efficient,. It’s not easy to please everyone but they work hard to keep people ... Read Full Review
Very reasonable fees
By : 'AlienGrey'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Would you recommend ? : No
AVOID! Some guy called Richard Candy completely lied about the house when he rented to us. In fact everything he said was a lie or just plain dumb. Said we could decorate how we wanted. Said we could have a pet. All lies AFTER he took our money. Couldn’t even hang a photo on the wall! Even a fish ... Read Full Review
By : 'Suzanne'
Branch : Frome, 8 Harris Close
Services : 17
Sold price : £650
Would you recommend ? : No
Postcode : BA14
Reported to the Property Ombudsman again, after a successful outcome the last time, as this company are as dishonest as ever. Property Ombudsman email address is; admin@tpos.co.uk as yoU will need ... Read Full Review
Taking maintenance fee but not not doing any maintenance. Also, not responding to our solicitors enquiries now we are selling and completion date is in 3 day's time
By : 'Sarah'
Branch : Frome, 8 Harris Close
Services : 2
Sold price : £925
Would you recommend ? : Yes
Postcode : BA2
I have rented through Lettingsr- us five years, I’ve always found them friendly and pro active. They have been professional and reasonable in all my dealings. Any potential issues have been dealt with in a timely manner and I’ve always been able to contact them when ... Read Full Review

By : 'Angel'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA14
I have been renting from LettingsRUs just over two years and honestly have nothing but great things to say about them. Jacqui in the office is fantastic and has always been extremely helpful whenever I have needed anything. They conduct regular, but non intrusive inspections which is great both ... Read Full Review

By : 'Kristele'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA11
Overall, a great experience. I was very pleased to receive our full deposit back without any unnecessary nitpicking. The landlord, whom the agency represented, was extremely kind and helpful throughout our tenancy. The agency itself was consistently responsive, communicative, and easy to talk to ... Read Full Review

By : 'James'
Branch : Frome, 8 Harris Close
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : BA11
Extremely poor. Avoid! They discriminate you receive any kind of benefit and tell you that you must earn £26,000 a year even though we have proof that we can afford the rent and we pay the rent on time at our current property. We also have a guarantor who works full time and a homeowner. We have ... Read Full Review
Extremely poor. Avoid! They discriminate if you receive any kind of benefit and tell you that you must earn £26,000 a year even though we have proof that we can afford the rent and we pay the rent on time at our current property. We also have a guarantor who works full time and a homeowner. We have referencing to prove the rent has always been paid on time. They won't even allow you to view the property and will shoot you down straight away. They don't listen and don't understand people's circumstances. We had an issue before when Richard was showing us a flat who was arrogant, negative and pressuring us but we thought we'd give them another chance. Obviously they haven't changed and are still rude, arrogant and don't care. I am going to the Ombudsman and the Local Newspapers about this so called "estate agent". Please if you are looking for a property, don't go with these clowns. Reading other reviews on here and Trustpilot they don't carry out repairs. They aren't worth the hassle.
By : 'Philippa'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : BA11
Great letting agents and property managers - efficient and friendly and always available when there were problems. very professional and always received timely responses from them even out of ... Read Full Review
By : 'Carl'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : BA12
Let me tell you about my incredible experience with Lettings R Us! From the moment I moved in back in 2018, right through the festive period and beyond, they have been nothing short of exceptional. Firstly, Lettings R Us ensured that every step of my move-in process was seamless. They were ... Read Full Review
By : 'shaun'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA3
After renting with lettings-r-us for over 4 years, I found the team were very helpful whenever anything was needed, and we're always polite and professional in their interactions. Inspections of the property were always on the agreed time and date, and were prompt and unobtrusive, and ... Read Full Review
By : 'Paul'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : BA11
I've been renting with lettings-r-us for 7 years as a tenant and all the years ive been there when I need to get things done they've went above and beyond to get the work done and it was always a pleasure to spk to them in the ... Read Full Review

By : 'Mandy'
Branch : Frome, 8 Harris Close
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BA14
Nothing but a fantastic experience to report having used 4 other letting agents before finding Richard and his Team. They are professional, providing a superb service to tenants and landlords alike - even providing out of hours service so when anything needs dealing with, they are on it. My ... Read Full Review
By : 'j'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA11
No issues, was a pleasure to deal with. Quick and easy when moving in and out. Always helpful and polite. Would use ... Read Full Review
By : Lettings R Us Ltd
24 Mar 2023Thank you for your five star review. We are happy that you found us a pleasure to deal with and would use us again. We do try and make a stressful move less complicated and an easy process. I hope...


By : 'Emma'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Rent PCM : £1095
Would you recommend ? : Yes
Postcode : BA12
Lettings R Us have been wonderful agents throughout my tenancy with them. I found them helpful and responsive to my requests and anything that needed doing. In particular, I would like to thank Susan and Jacqui, who were always so ... Read Full Review
By : Lettings R Us Ltd
24 Mar 2023Hi Emma, Thank you for your five star review. I am really happy that we were quick to act on your requests and did anything that needed to be done rapidly. We are a friendly office and we wish you...

By : 'Vu'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : BA14
The man who work for them name Richard using his own key to go in to the tenant’s property without even knocking the ... Read Full Review
By : Lettings R Us Ltd
6 Feb 2023Richard did not enter your property without knocking your door. This appointment was arranged with your partner. I am sorry if you did not know that your partner had set this appointment up with you...

By : 'Olena'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Rent PCM : £945
Would you recommend ? : Yes
Postcode : BA14
It was very nice to cooperate with the staff of the agency Lettings R Us. A viewing of the premises was organized on the day of the application. All issues and agreement of conditions with the landlord were resolved promptly. Respectful attitude and support at all stages of cooperation. I can ... Read Full Review
By : Lettings R Us Ltd
3 Feb 2023Thank you for your five star review. I am glad that you found us to be helpful and any issues were resolved promptly. If you need our services in the future then you know where we are. I wish you...

By : 'Le'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : BA14
Richard is so bad and very bully. Please be aware when using their services. The building is leaking and being mouldy, when we call to ask them to fix everything is quick repaint and still leaking. I had to stay in there for 4 years because of believe in what they ... Read Full Review





By : Lettings R Us Ltd
3 Feb 2023Thank you for your review. I am sorry that you were not happy with our services. The landlord did put a new roof on and the roofer did come back to rectify the issue. The landlord thought that this...


By : 'Levente'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : BA14
Far the best letting in the area and whom i ever had a rental. Thank you very much! Will be back to you on next rent ... Read Full Review
By : Lettings R Us Ltd
19 Dec 2022Dear Levente Thank you for your five star review. We wish you all the best in your new property but you know where we are, if you need to use our services in the future. Thank...
By : 'Donna'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA14
Excellent rental company ! I had a really great experience with Lettings R Us. Everyone in the team were very professional, accommodating and genuine, I would strongly recommend them and make use of their service ... Read Full Review
By : Lettings R Us Ltd
5 Dec 2022Thank you for your five star review. I am happy that you had a great experience with our company and that you found us professional. You know where we are if you need our services again and thank you ...

By : 'A'
Branch : Frome, 8 Harris Close
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SP8
As a tenant I found the staff approachable and friendly. I have dealt with many letting agents in my time and this has been by far the best. Their communication is great and the team do an amazing job. Jacqui especially is a total superstar. Thanks ... Read Full Review
By : Lettings R Us Ltd
29 Jun 2022Thank you for your five star review. I am glad that we are the best agent that you have dealt with and I have passed your comments onto Jacqui. Thanks once again and I wish you well for the...
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Last updated at 11/30/2, 12:00:00 AM by allAgents