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Lettings R Us

3.8/5, 140 Reviews
71% Recommended

68% letting valuation accuracy

74% letting fee satisfaction

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Lettings R Us Ltd is an independent letting agent and solely concentrates on lettings.
"Richard is so bad and very..."

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1 Star Review
UserName

Richard

By : 'Le Nhan'
Services :
Rent PCM : £795
Would you recommend ? : No
Postcode : BA14

3 Feb 2023
People found this helpful0

Richard is so bad and very bully. Please be aware when using their services. The building is leaking and being mouldy, when we call to ask them to fix everything is quick repaint and still leaking. I had to stay in there for 4 years because of believe in what they say


Attached Files
    Was this helpful?:

    By : Lettings R Us Ltd

    3 Feb 2023

    Thank you for your review. I am sorry that you were not happy with our services. The landlord did put a new roof on and the roofer did come back to rectify the issue. The landlord thought that this was fixed. I am not sure how the plug is coming away from the wall and this was not reported to the office. The property has an electrical installation condition report and this has happened during the tenancy. I wish you all the best in your new home.


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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Letting68%74.00%£325£1,750
    Review Statistics
    From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
    GoodBadGoodBadGoodBadGoodBadGoodBad
    19179300000110
    Address

    Lettings R Us
    8 Harris CloseFrome, Somerset
    BA11 5JY
    01373 454188

    Opening Hours
    1. Monday :
    2. Tuesday :
    3. Wednesday :
    4. Thursday :
    5. Friday :
    6. Saturday :
    7. Sunday :
    1. 09:00 - 17:30
    2. 09:00 - 17:30
    3. 09:00 - 17:30
    4. 09:00 - 17:30
    5. 09:00 - 17:30
    6. Closed
    7. Closed
    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
    • Mortgage Advice
    Social Media
    Email
    Members of
    Member Logo
    Latest Properties

    No Property Found

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    Very responsive and ...

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    5 Star Review
    UserName

    UserName

    By : 'Alison'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Owner )
    Rent PCM : £930
    Would you recommend ? : Yes
    Postcode : BA11

    27 Sept 2025
    People found this helpful0

    Very responsive and efficient,. It’s not easy to please everyone but they work hard to keep people ... Read Full Review


    Comments on Agent Fees

    Very reasonable fees

    Comments (0)Was this helpful?:
    AVOID! ...

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    1 Star Review

    By : 'AlienGrey'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Would you recommend ? : No

    17 Sept 2025
    People found this helpful

    AVOID! Some guy called Richard Candy completely lied about the house when he rented to us. In fact everything he said was a lie or just plain dumb. Said we could decorate how we wanted. Said we could have a pet. All lies AFTER he took our money. Couldn’t even hang a photo on the wall! Even a fish ... Read Full Review

    Comments (0)Was this helpful?:
    Reported to the Property ...

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    1 Star Review

    By : 'Suzanne'
    Branch : Frome, 8 Harris Close
    Services : 17
    Sold price : £650
    Would you recommend ? : No
    Postcode : BA14

    19 Aug 2025
    People found this helpful

    Reported to the Property Ombudsman again, after a successful outcome the last time, as this company are as dishonest as ever. Property Ombudsman email address is; admin@tpos.co.uk as yoU will need ... Read Full Review


    Comments on Agent Fees

    Taking maintenance fee but not not doing any maintenance. Also, not responding to our solicitors enquiries now we are selling and completion date is in 3 day's time

    Comments (0)Was this helpful?:
    I have rented through ...

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    5 Star Review

    By : 'Sarah'
    Branch : Frome, 8 Harris Close
    Services : 2
    Sold price : £925
    Would you recommend ? : Yes
    Postcode : BA2

    30 Jul 2025
    People found this helpful

    I have rented through Lettingsr- us five years, I’ve always found them friendly and pro active. They have been professional and reasonable in all my dealings. Any potential issues have been dealt with in a timely manner and I’ve always been able to contact them when ... Read Full Review

    Comments (0)Was this helpful?:
    Great letting ...

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    5 Star Review
    UserName

    By : 'Angel'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : BA14

    16 Jul 2025
    People found this helpful0

    I have been renting from LettingsRUs just over two years and honestly have nothing but great things to say about them. Jacqui in the office is fantastic and has always been extremely helpful whenever I have needed anything. They conduct regular, but non intrusive inspections which is great both ... Read Full Review

    Comments (0)Was this helpful?:
    A good experience ...

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    4 Star Review
    UserName

    By : 'Kristele'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : BA11

    6 May 2025
    People found this helpful0

    Overall, a great experience. I was very pleased to receive our full deposit back without any unnecessary nitpicking. The landlord, whom the agency represented, was extremely kind and helpful throughout our tenancy. The agency itself was consistently responsive, communicative, and easy to talk to ... Read Full Review

    Comments (0)Was this helpful?:
    Avoid! ...

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    1 Star Review
    UserName

    By : 'James'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Prospective Landlord/Tenant )
    Rent PCM : £875
    Would you recommend ? : No
    Postcode : BA11

    19 Mar 2025
    People found this helpful0

    Extremely poor. Avoid! They discriminate you receive any kind of benefit and tell you that you must earn £26,000 a year even though we have proof that we can afford the rent and we pay the rent on time at our current property. We also have a guarantor who works full time and a homeowner. We have ... Read Full Review


    Comments on Agent Fees

    Extremely poor. Avoid! They discriminate if you receive any kind of benefit and tell you that you must earn £26,000 a year even though we have proof that we can afford the rent and we pay the rent on time at our current property. We also have a guarantor who works full time and a homeowner. We have referencing to prove the rent has always been paid on time. They won't even allow you to view the property and will shoot you down straight away. They don't listen and don't understand people's circumstances. We had an issue before when Richard was showing us a flat who was arrogant, negative and pressuring us but we thought we'd give them another chance. Obviously they haven't changed and are still rude, arrogant and don't care. I am going to the Ombudsman and the Local Newspapers about this so called "estate agent". Please if you are looking for a property, don't go with these clowns. Reading other reviews on here and Trustpilot they don't carry out repairs. They aren't worth the hassle.

    Comments (0)Was this helpful?:
    thumbs ...

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    5 Star Review

    By : 'Philippa'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Rent PCM : £695
    Would you recommend ? : Yes
    Postcode : BA11

    21 Jun 2024
    People found this helpful0

    Great letting agents and property managers - efficient and friendly and always available when there were problems. very professional and always received timely responses from them even out of ... Read Full Review

    Comments (0)Was this helpful?:
    What an amazing ...

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    5 Star Review

    By : 'Carl'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Rent PCM : £625
    Would you recommend ? : Yes
    Postcode : BA12

    5 Mar 2024
    People found this helpful0

    Let me tell you about my incredible experience with Lettings R Us! From the moment I moved in back in 2018, right through the festive period and beyond, they have been nothing short of exceptional. Firstly, Lettings R Us ensured that every step of my move-in process was seamless. They were ... Read Full Review

    Comments (0)Was this helpful?:
    After renting with ...

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    5 Star Review

    By : 'shaun'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : BA3

    5 Sept 2023
    People found this helpful0

    After renting with lettings-r-us for over 4 years, I found the team were very helpful whenever anything was needed, and we're always polite and professional in their interactions. Inspections of the property were always on the agreed time and date, and were prompt and unobtrusive, and ... Read Full Review

    Comments (0)Was this helpful?:
    I've been renting with ...

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    5 Star Review

    By : 'Paul'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Rent PCM : £725
    Would you recommend ? : No
    Postcode : BA11

    4 Sept 2023
    People found this helpful0

    I've been renting with lettings-r-us for 7 years as a tenant and all the years ive been there when I need to get things done they've went above and beyond to get the work done and it was always a pleasure to spk to them in the ... Read Full Review

    Comments (0)Was this helpful?:
    Nothing but a fantastic ...

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    5 Star Review
    UserName

    By : 'Mandy'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Owner )
    Rent PCM : £1000
    Would you recommend ? : Yes
    Postcode : BA14

    31 Aug 2023
    People found this helpful0

    Nothing but a fantastic experience to report having used 4 other letting agents before finding Richard and his Team. They are professional, providing a superb service to tenants and landlords alike - even providing out of hours service so when anything needs dealing with, they are on it. My ... Read Full Review

    Comments (0)Was this helpful?:
    No issues, was a pleasure to ...

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    5 Star Review

    By : 'j'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : BA11

    24 Mar 2023
    People found this helpful0

    No issues, was a pleasure to deal with. Quick and easy when moving in and out. Always helpful and polite. Would use ... Read Full Review

    Comments (1)Was this helpful?:

    By : Lettings R Us Ltd

    24 Mar 2023

    Thank you for your five star review. We are happy that you found us a pleasure to deal with and would use us again. We do try and make a stressful move less complicated and an easy process. I hope...


    I recommend Lettings R ...

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    5 Star Review
    UserName

    UserName

    By : 'Emma'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Rent PCM : £1095
    Would you recommend ? : Yes
    Postcode : BA12

    23 Mar 2023
    People found this helpful0

    Lettings R Us have been wonderful agents throughout my tenancy with them. I found them helpful and responsive to my requests and anything that needed doing. In particular, I would like to thank Susan and Jacqui, who were always so ... Read Full Review

    Comments (1)Was this helpful?:

    By : Lettings R Us Ltd

    24 Mar 2023

    Hi Emma, Thank you for your five star review. I am really happy that we were quick to act on your requests and did anything that needed to be done rapidly. We are a friendly office and we wish you...


    No ...

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    1 Star Review
    UserName

    By : 'Vu'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Rent PCM : £795
    Would you recommend ? : No
    Postcode : BA14

    4 Feb 2023
    People found this helpful0

    The man who work for them name Richard using his own key to go in to the tenant’s property without even knocking the ... Read Full Review

    Comments (1)Was this helpful?:

    By : Lettings R Us Ltd

    6 Feb 2023

    Richard did not enter your property without knocking your door. This appointment was arranged with your partner. I am sorry if you did not know that your partner had set this appointment up with you...


    It was very nice to ...

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    5 Star Review
    UserName

    By : 'Olena'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Rent PCM : £945
    Would you recommend ? : Yes
    Postcode : BA14

    3 Feb 2023
    People found this helpful0

    It was very nice to cooperate with the staff of the agency Lettings R Us. A viewing of the premises was organized on the day of the application. All issues and agreement of conditions with the landlord were resolved promptly. Respectful attitude and support at all stages of cooperation. I can ... Read Full Review

    Comments (1)Was this helpful?:

    By : Lettings R Us Ltd

    3 Feb 2023

    Thank you for your five star review. I am glad that you found us to be helpful and any issues were resolved promptly. If you need our services in the future then you know where we are. I wish you...


    Richard is so bad and very ...

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    1 Star Review
    UserName

    By : 'Le'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Rent PCM : £795
    Would you recommend ? : No
    Postcode : BA14

    3 Feb 2023
    People found this helpful0

    Richard is so bad and very bully. Please be aware when using their services. The building is leaking and being mouldy, when we call to ask them to fix everything is quick repaint and still leaking. I had to stay in there for 4 years because of believe in what they ... Read Full Review


    Attached Files
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    Comments (1)Was this helpful?:

    By : Lettings R Us Ltd

    3 Feb 2023

    Thank you for your review. I am sorry that you were not happy with our services. The landlord did put a new roof on and the roofer did come back to rectify the issue. The landlord thought that this...


    Far the best letting in the ...

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    5 Star Review
    UserName

    UserName

    By : 'Levente'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Rent PCM : £895
    Would you recommend ? : Yes
    Postcode : BA14

    17 Dec 2022
    People found this helpful0

    Far the best letting in the area and whom i ever had a rental. Thank you very much! Will be back to you on next rent ... Read Full Review

    Comments (1)Was this helpful?:

    By : Lettings R Us Ltd

    19 Dec 2022

    Dear Levente Thank you for your five star review. We wish you all the best in your new property but you know where we are, if you need to use our services in the future. Thank...


    Excellent rental company ! I ...

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    5 Star Review

    By : 'Donna'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : BA14

    1 Dec 2022
    People found this helpful0

    Excellent rental company ! I had a really great experience with Lettings R Us. Everyone in the team were very professional, accommodating and genuine, I would strongly recommend them and make use of their service ... Read Full Review

    Comments (1)Was this helpful?:

    By : Lettings R Us Ltd

    5 Dec 2022

    Thank you for your five star review. I am happy that you had a great experience with our company and that you found us professional. You know where we are if you need our services again and thank you ...


    Great ...

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    5 Star Review
    UserName

    By : 'A'
    Branch : Frome, 8 Harris Close
    Services : Letting( As a Tenant )
    Would you recommend ? : Yes
    Postcode : SP8

    29 Jun 2022
    People found this helpful0

    As a tenant I found the staff approachable and friendly. I have dealt with many letting agents in my time and this has been by far the best. Their communication is great and the team do an amazing job. Jacqui especially is a total superstar. Thanks ... Read Full Review

    Comments (1)Was this helpful?:

    By : Lettings R Us Ltd

    29 Jun 2022

    Thank you for your five star review. I am glad that we are the best agent that you have dealt with and I have passed your comments onto Jacqui. Thanks once again and I wish you well for the...


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    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

    Complaints Procedure

    Last updated at 11/30/2, 12:00:00 AM by allAgents

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