Marcus Alderson Estate Agents

We got a valuation from all local estate agents but decided to go with Alderson's as they offered us 10% discount, and they sold the property to us 4 years ago. Our house was a section 106 property with the market value - 20% Richard came and took photos of the house however these looked nothing like the rooms in my property so I had to send in photos of my own. 2 viewings booked for the same night hosted by myself 1 couple left after a 2 hour viewing who then decided to put an offer in first week in April. By the end of May still heard nothing Aldersons! No one kept in touch and I had to ring them for regular updates. Asked if the couple had a mortgage approved to which Aldersons told me 'yes' to then find out by my solicitor in June the couple did not have a mortgage approved!! At this point we decided to put the house back on the market. 2 weeks in and I receive a letter through the door from a young local couple telling me they phoned asking for a viewing and Alderson's told them it was sold! This couple was also offering over the asking price, but Alderson's told us nothing and refuses anything to do with this even though I have it in writing. Carla has been the main point of contact for us and honestly couldn't have had anyone worse she is rude, arrogant and abrupt!! At the end of June we were told the first couple who viewed the house now had a mortgage. Whilst waiting for this to come through my washing machine broke and I replaced it with a new one. When I told my solicitor I would be taking it with me he said I couldn't because Alderson's had sold all my white goods with the property. After speaking to Alderson's they said they took it on face value that they had to be sold with the property as it's under a 106. I spoke to planning at RDC and they told me this was utter rubbish, it is about the house not the contents and they should not have been added without my say so. Basically Alderson's did not have a clue what they were selling/how to sell my property. Finally on the 7th October we were ready to exchange contracts and received an invoice from Alderson's with no 10% discount added as promised. When questioned to Marcus personally he was only willing to give 0.9%. Marcus did however contribute £200 towards my sold white goods, but obviously this won't replace them all! Spoke to my solicitor at 10am by 10:15 Carla was on the phone demanding keys to the property, when I explained my solicitor told me keys can be handed over at 12 she then raised her voice telling me I'm in breach of contract, when I spoke to my solicitor this was not true. A Very stressful time which Alderson's made 10x worse with the constant lies and rudeness from staff!