The most unprofessional company I have had the misfortune to buy a property from the last 10 years of running my company. From someone who buys a few properties a year and has a large portfolio of house they are absolutely useless and should be avoided at all costs , wrong information sent to solicitors, never turned up correct time for viewing, neighbour then let me in as had a spare key and seen me standing outside, they never even knew, called 1 hour later to ask if going to the viewing as someone finally turned up. On completion day, get a email to say key left under a bin at back of house....( never had such a unprofessional service to even suggest leaving key's for a house !! , even my solicitors called me to say you won't believe what they have said for key collection) So 40 min drive Turned up no keys. Sat for 1 hour while solicitors tried to find our what problem was and kept getting told key's left under bin.( which they never were) all windows in the house were left open and informed my solicitor o could hear water running in the house) McCrae and McCrae argued with my solicitors for some time who then said oh sorry the neighbour might have them?? I was then Told by them just to wait till 5pm to get them when he gets home from work ?? It was 130 pm..... so exspected me to sit a total of 7 hours to collect keys from a neighbour..... Then back and forth for another hour with McCrae and McCrae and them making excuses finally getting them to agree to go and collect keys at 5pm and drop to my own house promised bt 6pm . Then Sat in from 5pm to 9pm nothing, no calls, key's any information at all from anyone. Still no key's or any idea what's happening with my new house. Rod the MD then puts keys through my door and just leaves not even bothered to knock and explain anything, as it had been minis 10 for past few weeks , widows left open and could hear water , decided to drive over at 10pm to check the property. On arrival keys did not fit any of the locks..... Water could be heard still running in the house , calls made again to Rod McCrae who then made a list long of excuses to why the locks had been changed that day and maybe the wrong keys . On speaking to the neighbour who had the keys found out that he himself was also sick of the hassel of McCrae and McCrae over the sell of this house and they had been using him instead of doing the viewings themselves , I am sure the overseas sellers would be less than impressed with this service. Found out also no one had been in the house for over 3 weeks so no pre sale checks done, no inspections nothing just left. Rod McCrae telling me can't possibly be running water or burst pipes as the whole system was drained.... ( another lie ) I had to then contact my solicitor and lawyer to get all this sorted out as Rob McCrae continued to lie to me telling me different stories, making up stories and just blaming everyone else and just blatantly lieing on each contact making up different excuses. This company is honestly useless , I should of know better as had one dealing with them 2 years ago during covid when was offered a "quiet viewing" if willing during lockdown when they were banned to do viewings at the time so refused it ( so obviously zero care for the law , rules or buyers or sellers ) absolutely shocking company and avoid at all costs selling or buying. I have already informed my solicitor that I never want to purchase another property from them and they will be lodging official complaints or do any dealing with the company. My advice is take you business anywhere else as companies like this have clearly zero morals or professionalism and have just got so use to properties selling themselves now make absolutely zero effort.