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City Accommodations
3.9/5, 109 Reviews
74% Recommended
80% letting valuation accuracy
81% letting fee satisfaction
We have a wide range of fully furnished single rooms located in zones 1 and 2. Bills are always included in our pricing. Choose your room now and message us for booking a viewing.
"Read the terms..."
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1 Star Review
By : 'Chris'
Services : Letting(Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : EC1V
2 Dec 2022
People found this helpful1
Make sure that you're fully aware of the terms within the licence agreement and separate terms and conditions (T&Cs) that this agency (sometimes) uses. This isn't a tenancy agreement; I recommend reading about licence agreements and their implications (e.g. https://england.shelter.org.uk/professional_resources/legal/renting/introduction_to_security_of_tenure/what_is_a_licence). The agreement that I was asked to sign contained a clause stating that the licensee could be moved to another room or even another property with only 7 days of notice, which personally I felt was inappropriate and not something I was comfortable with when looking for somewhere to stay in the long term. I would be more understanding if the agency had been clear about this in the room ad or ahead of paying the holding deposit. However, I only found out about these terms after paying a ~£250 holding deposit, which I was encouraged to pay as soon as possible (to avoid somebody else getting the room first). I should note that the holding deposit form did reference "license fees", "licence", and "licence to occupy", which I now understand refers to the licence agreement being used. Likewise, "T&C" and "terms and conditions" were referenced. However, I hadn't seen a copy of the specific agreement (including the clause mentioned above) or T&Cs when I paid the holding deposit and signed the associated form. I should note that I didn't explicitly ask to see this, in part because I wanted to pay the deposit as soon as possible to secure to room, but I would've appreciated knowing about these terms before paying anything as I personally wouldn't consider them to be typical. It was stated in the SpareRoom advert that bills are included but the T&Cs included a monthly cap on this, so be aware that you may have to pay the excess accordingly (especially considering the recent energy price increases). This might only be ~£0-30 per month, for example, but it all adds up. As above, I should note that the holding deposit form did mention that bills were included "in accordance to the T&C". However, I hadn't seen the T&Cs when I paid the holding deposit and signed the associated form. To reiterate, I didn't explicitly ask to see this so perhaps this is my mistake, but I would've appreciated being clearly notified about this before paying anything. The holding deposit was non-refundable unless, as stated on the holding deposit form, "the agency is not able to provide the accommodation". This is fair enough if someone simply changes their mind about the room. In this case, I communicated that I felt that the contract was unreasonable and that I'd been misled (in my opinion), for the reasons described above. However, my refund request was declined. This is consistent with the disclaimer on the holding deposit form, as mentioned above, but disappointing nonetheless. In summary: I decided not to sign an agreement that included a clause stating that a licensee could be moved to another room or property with only 7 days of notice. When I expressed my concern about this, the agency declined to refund my holding deposit which I'd paid before seeing the agreement or T&Cs (in retrospect, this is probably my mistake and the agency had the right to decline the refund). If you choose to use this agency, I encourage you to carefully review and consider the agreement and all T&Cs before paying anything.
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By : Lucian
7 Dec 2022Dear Chris, We are really sorry for your dissatisfaction. As per your review you were informed of our terms and services, and if you would have asked for more clarification you would have of course been provided with it. You haven't asked us any additional questions and decided to procced with the booking anyway. We have also offered you a partial refund without it being our obligation. Once again we are sorry for the dissatisfaction but there was nothing more we could have done.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 80% | 81.00% | £450 | £3,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 3 | 2 | 75 | 22 | 0 | 0 | 0 | 0 | 3 | 4 |
Areas covered
- E1
- E14
- E1W
- E2
- EC1R
- EC1V
- EC1Y
- EC4A
- N1
- SE11
- W1
- W2
Address
City Accommodations
1 Hind Court, 149 Fleet Street, London, Greater London
EC4A 3DL
0203 637 4458
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 10:00 - 19:00
- 10:00 - 19:00
- 10:00 - 19:00
- 10:00 - 19:00
- 10:00 - 19:00
- 11:00 - 04:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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SCAM ...
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1 Star Review
By : 'laughlin'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SW19
9 Oct 2024
People found this helpful0
borderline scam. lied to me, have taken my holding deposit despite not taking the property off market. now avoid/ignore calls/emails. am going to complain to property redress scheme. this company is full of scammers and should not have a letting ... Read Full Review
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This agency's actions ...
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1 Star Review
By : 'Arty'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW1V
28 May 2024
People found this helpful0
This agency's actions infringe on your personal life and space and freemdom Carmari Spitelari, a member of staff of this agency, entered my room without permission after his colleague provided notice to my email inbox less than 20 minutes before his entry. While I was having an important ... Read Full Review
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Avoid at all ...
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1 Star Review
By : 'Rytis'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W11
19 Sept 2023
People found this helpful0
Do not use this agency. First, you don’t have an agreement as a tenant, you have a licence which is called “sham agreement” in the biz that you are waiving your rights as a tenant. (Should have read the agreement more, I know). After one day of moving in, I get a call ... Read Full Review
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AVOID AT ALL COSTS - TERRIBLE ...
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1 Star Review
By : 'Oona'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W2
26 Feb 2023
People found this helpful0
AVOID AT ALL COSTS - TERRIBLE EXPERIENCE Where to begin on how awful this experience has been for me.. Here's my summary: * The agent was misleading about tenants living there * Room was infested with mould (see images) * The conditions of the flat were not up to standards * DEDUCTED ... Read Full Review
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Read the terms ...
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1 Star Review
By : 'Chris'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : EC1V
2 Dec 2022
People found this helpful1
Make sure that you're fully aware of the terms within the licence agreement and separate terms and conditions (T&Cs) that this agency (sometimes) uses. This isn't a tenancy agreement; I recommend reading about licence agreements and their implications (e.g. ... Read Full Review
Comments (1)Was this helpful?:
By : Lucian
7 Dec 2022Dear Chris, We are really sorry for your dissatisfaction. As per your review you were informed of our terms and services, and if you would have asked for more clarification you would have of...
Absolute shambles Cleaner ...
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1 Star Review
By : 'Terry'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW6
22 Jun 2022
People found this helpful0
Absolute shambles Cleaner supplied couldn't clean Maintenance was ignored and goy worse Blamed all on landlord Refuses to give deposit back Do not ... Read Full Review
Comments (1)Was this helpful?:
By : Lucian
31 Mar 2023Dear Terry, We do not recognise your name on out software as a client, therefore we cannot help you in regards to your review. Could you please email our admin team directly with any issues you...
A complete scam. This company ...
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1 Star Review
By : 'Adam'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Rent PCM : £875
Would you recommend ? : No
Postcode : SW1V
1 Jun 2022
People found this helpful1
A complete scam. This company takes advantage of young professionals and those who cannot afford to take the company to court. They break the most basic property laws and take zero care or responsibility for property's. They are almost certain to withheld your entire deposit for fabricated ... Read Full Review
Comments (1)Was this helpful?:
By : Lucian
6 Apr 2023Dear Adam, We do not take advantage of our clients, we also most certainly do not ignore any of the laws or maintenance issues raised by our clients. Please note we also if you have had charges...
Avoid at all ...
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1 Star Review
By : 'Lori'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Rent PCM : £620
Would you recommend ? : No
Postcode : SW8
3 Mar 2022
People found this helpful2
This ‘estate agent’ is a complete scam, don’t follows basic renting laws and completely withheld my deposit with no explanation whatsoever I will look into taking them to court. They should not be allowed to operate like ... Read Full Review
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Slum Landlords! They will ...
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1 Star Review
By : 'Amétis'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW6
23 Feb 2022
People found this helpful2
Slum Landlords! They will steal and lie at every opportunity! They don't follow basic tenancy laws ... worst agency I have every lived with. They monitor this website and post fake reviews ... Read Full Review
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I was using City ...
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5 Star Review
By : 'Sanin'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW1V
10 Jan 2022
People found this helpful0
I was using City accommodations company to find my new place to live. The Agent Oksana was very professional and helpful. I was always updated with information between me and process from the beginning to the end. Very fast in decision making and responded quickly. She knows the market and from the ... Read Full Review
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Usurpers and swindlers. Worst ...
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1 Star Review
By : 'R.'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : W1W
24 Nov 2021
People found this helpful1
Well, the only problem is that I don't have time to go to court. When I got to this rented room, was literally full of mold, blood, and food stains, none of the furniture was in good condition, in fact, someone decided that was a good idea to kick the door in. To sum up: I ended up staying ... Read Full Review
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Deceitful, Avoid. They have ...
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1 Star Review
By : 'SA'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SW6
21 Oct 2021
People found this helpful1
Deceitful, Avoid. They have breached their contract by failing to pay their rent to their landlord and I have evidence of the deceitful tactics they have used on their tenants. Worst agency I have ever had the misfortune to come across. Landlords and tenants beware. You have been strongly ... Read Full Review
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- RUDE staff - Cleaner you ...
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1 Star Review
By : 'Amy'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW6
14 Oct 2021
People found this helpful2
- RUDE staff - Cleaner you pay for barely ever comes/ cleans when she does come - Issues do not get repaired - I know for a fact that many of my ex housemates had their deposits unfairly taken from them ( they do not hold deposits in a ... Read Full Review
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WARNING!!!Terrible service, ...
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1 Star Review
By : 'eva'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Rent PCM : £1040
Would you recommend ? : No
Postcode : SW6
24 Sept 2021
People found this helpful3
WARNING!!! Terrible service, rude staff. Takes ages to fix any issues in the house and tries to push blame on the tenants for anything tat is faulty in the property. Toilet has been block for two months until someone came to do the works, although after spending all they was still unable to fix ... Read Full Review
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Excellent services, property ...
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5 Star Review
By : 'Nathalie'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E14
30 Aug 2021
People found this helpful0
Excellent services, property is well maintained, fast response, shortest time to conclude tenant agreement, professional and fair treatment of ... Read Full Review
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I really liked the process of ...
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4 Star Review
By : 'Boris'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : W11
24 Aug 2021
People found this helpful0
I really liked the process of renting the apartment. I got responses from Carmelo representatives very quickly. They helped to arrange an online viewing. The photos what were on the website is 100 % truth. Everything was pretty ... Read Full Review
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As a foreign student who ...
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5 Star Review
By : 'Aldegu'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : SW3
24 Aug 2021
People found this helpful0
As a foreign student who cannot find a place to stay, Carmelo was one of the few ways I could find a place to stay in London. It has been so helpful and supportive, and a wide range of choices all around London gave me a pleasant surprise through the journey for searching for a apartment. I highly ... Read Full Review
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I have used City ...
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5 Star Review
By : 'Sanders'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W14
20 Aug 2021
People found this helpful0
I have used City Accommodations twice already and everything was perfect as always. The agents are very responsive, flat viewings are arranged without any issue, they advise on every step and support you throughout and helping you to find something within your budget and preference. My agent was ... Read Full Review
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The agents helped me to find ...
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5 Star Review
By : 'James'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : SW1P
19 Aug 2021
People found this helpful1
The agents helped me to find the right flat for me. They have taken their time to guide me through the process and I am satisfied with the ... Read Full Review
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Good company, found the room ...
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5 Star Review
By : 'Elise'
Branch : London, 1 Hind Court, 149 Fleet Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW1
7 Aug 2021
People found this helpful0
Good company, found the room with the help of Naim, one month in so far so good, we had an issue with the fridge and they send a man to fix it next ... Read Full Review
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Landlord Fees
Overall Fees
£0 (inc. VAT),On Completion
Guaranteed rent offered. No fees for Landlords
Last Updated On 23/09/2018, 8:18 PM by 0
Guaranteed rent offered. No fees for Landlords
Last Updated On 23/09/2018, 8:18 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are member of the Property Redressed Scheme and NLA.
Last updated at 9/25/2018, 4:51:11 AM by allAgents
