We felt they were only interested in taking our money. The reference checks were not explained to us before we went through them and where we would have comfortably passed 6 other agents we talked to but we did not pass Romans. Their fees were astronomical compared to other agents and they did not... Read Full Review

Romans has consistently found good quality tenants on a timely basis at market rates for nearly 10 years now. Their service is professional and friendly both to me and to tenants. A very good... Read Full Review

Lori Ross has visited my rented apartment on two occasions for a routine check and to see if I have any maintenance issues with the property. Both times I found her to be very polite, friendly and... Read Full Review

Firstly, they don't advertise the full admin fee, you get to the the payment and the fee sudenly rises to 399. You should advertise with VAT. Which all of the admin is conducted by yourself. It's disgraceful that they push you to purchase their tenancy insurance but they don't even write you a... Read Full Review

Lori has been excellent, dealt with any queries promptly and is always helpful We do have a few problems arranging dates for landlord inspections, but that is not anyone's fault . she is always very pleasant to talk to... Read Full Review

Boiler and heating broke down, our agent contacted the landlord explained situations and pushed for urgent repair, offered heaters in colkd winter months and agreed for workers to come on site and fix the issue, keeps in touch on regular basis, is very helpful, understands the urgency of our... Read Full Review

We have had great customer service from Lori Ross, she has always been helpful & supportive to our needs. We have been tenants at this property for nearly 13 years and we see Lori on many occasions with the house inspections and she has always followed up with any problems or repairs that are... Read Full Review

Ben Biggs did a great job of helping me find a property that met my needs at the right price. Lori Ross handles the on-going contract in a very efficient way - and yet with a great blend of professionalism and friendliness. Lori is superb at responding to any issues no matter how trivial, and... Read Full Review

Lori managed and resolved a couple of maintenance issues in a very professional and timely manner and is always on hand to assist... Read Full Review

Lori has been our Lettings Agent for 17 months and in that time she has been patient, understanding and outstanding in helping us through some stressful times. When we had no working boiler she was fantastic working with an absentee landlord and contractors. When our landlord was taken to court,... Read Full Review

During my tenancy I have dealt solely with Lori Ross for property maintenance and general enquires from Romans. I have found her to be both courteous and prompt in dealing with my various requests/concerns. In times when remedial work was needed, Lori contacted me in good time and gave clear... Read Full Review

Lori was very flexible and understanding of our needs and worked hard to accomodate us. Lynn was also extremely helpful in getting us "over the finish... Read Full Review

Lori was our Property Manager for more than a year and she was fantastic. She responds promptly and politely to our requests maintenance issues in the house and those been dealt with quickly & efficiently by her end. I definitely think her kindness, "go the extra mile" and friendly... Read Full Review

The agent was totally professional in her approach, she was always ready to listen and give advice when asked. She was always quick to respond to queries and when a problem with the property was notified to her then it was rectified immediately, often same day service. Issues were dealt with... Read Full Review

We have been tenants at a property rented through Romans Fleet for almost two years now. We have found them to be extremely professional and very responsive to any query or need of assistance. In particular our Property Manager Lori Ross has always been excellent in resolving any issues during our... Read Full Review

Lori Ross, our property manager, is excellent. She has dealt with all issues we have had with the flat promptly and professionally. Also, she responds to any questions we have quickly. However, notwithstanding my opinion of Lori, I am not particularly impressed with Romans as a whole. I think... Read Full Review

I have had only positive experiences with the letting's side of Romans (not so good with the sales department). Both our current lettings manger Lori and our previous lettings manager were very plesant to deal with, responded promptly to emails and messages and have corrected any problems with... Read Full Review

Lori has been very pleasant and professional whenever visiting this house. Always friendly she is attentive to her job and is very empathetic to the needs of the property and the tenants. Very punctual and ever ready to meet the timings of the tenants Lori does not remain any longer than is... Read Full Review

Lori is always very helpful. If I ever have a problem with the property Lori always assists me and quickly. I would recommend Romans to my... Read Full Review

I have been renting a property for over 12 months now and following the initial dealings with the Fleet office which was a smooth and pleasant process, I am now taken care of by Lori Ross within the team. I have always found Lori to be extremely helpful and friendly, and efficient whenever I have... Read Full Review