The UK's Largest Customer Review Website for the Property Industry
Silverman Black Sales & Lettings Ltd
3.3/5, 19 Reviews
58% Recommended
82% sales valuation accuracy
0% letting valuation accuracy
88% sales fee satisfaction
88% letting fee satisfaction
No Description Found
"We signed up to Silverman..."
Share On : 
1 Star Review
Simon
By : 'Heather'
Services : Sales(I sold a property using them)
Would you recommend ? : No
Postcode : SM6
27 Sept 2022
People found this helpful0
We signed up to Silverman Black because Simon appeared to come across knowledgeable and experienced. Having just had newborn twins we wanted the process to be smooth and stress free as possible. All was fine at first. We had an open day where we were told they had booked in 10 viewings however only 4 viewings showed up. This made us slightly suspicious however we received a good offer and were told that the potential buyer had been properly qualified. 6 weeks later things had slowed down and surverys kept getting cancelled and we expressed our concerns to Alex and Simon that our buyer was messing around and wasn't committed or serious about buying our house. We were told not to "rock the boat" in Simons words and that we would potentially lose the house we were buying if we were to relist our property which was total rubbish and said to worry us. Alex also referred to another estate agent we were dealing with as 'cut throat and aggressive' which I thought was a highly unprofessional comment to make. After 4 or 5 stressful conversations with SB trying to pursue us to stick with our buyer we agreed. A week later their survey was done on our property and the next day the buyers pulled out saying that they couldn't afford building works they wanted to do. We feel that SB could have asked more questions and addressed the number of red flags and concerns we raised with them along the journey to avoid us wasting 6 weeks of this process. There's no point in going into the ins and outs of what SB could have done and should have done because Simon does not agree with us and feels they have done nothing wrong. We don't feel they are proactive with chasing people up in the chain and keeping us informed as a number of times we had to ring and chase them. After our buyers pulled out we told SB that we didn't want to sell through them anymore due to the above reasons and we wanted to cancel the contract. Simon became defensive, rude and sarcastic over his emails saying that we were using them as a 'scapegoat'. His use of inverted commons add to the sarcastic tone. Simon told us we had to give 2 weeks notice as per the contract and we couldn't advertise our house through anyone else before this date. We asked Simon if he would waiver this period so we could get on with the purchase of our next house, being a family of 5 with babies we obviously want to get this process over with, and then we wouldn't leave a negative (but honest) review but he refused. He is unprofessional, spiteful and rude over emails and has even threatened to report us to our work and get solicitors involved adding to the stress and anxiety this is already caused our family. My partner wrote 'take care' at the end of his email and Simon accused him of threatening him!! Its laughable and paranoid. I note from previous reviews other people have experienced the same. I even recommended a neighbour to SB but they also weren't impressed with them. I will continue to tell people to avoid this company if they want to avoid stress and rudeness. It's a shame as we thought so highly of them at first. Simon really needs to work on his customer service and attitude. We can't wait to use someone else.
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82.00% | 88% | £215,000 | £299,000 |
| Lettings | 0% | 88% | £1,500 | £1,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 1 | 7 | 5 | 4 | 1 | 0 | 1 |
Address
Silverman Black Sales & Lettings Ltd
Bank House, 14 High Street, Carshalton, Surrey
SM5 3AQ
0208 773 2929
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Do not use. They will con you ...
Share On :
1 Star Review
By : 'David'
Branch : Carshalton, Bank House, 14 High Street
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : No
Postcode : SM5
23 Sept 2024
People found this helpful0
Do not use. They will con you out of your money and then ignore emails. Their staff are uneducated and will send you rude, unprofessional responses to standard fca procedures. If you are willing to waste time and money then this is the place to go. Far better estate agents to use in the area. A ... Read Full Review
Comments (0)Was this helpful?:
Untrustworthy ...
Share On :
1 Star Review
By : 'Rosanna'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : SM5
28 Mar 2024
People found this helpful0
We purchased a flat through Silverman Black, it is my belief that the Estate Agent knew that the developer had not done what he was supposed to do i.e. split the electricity meters (it was a converted house), split the gas meters and the water meters. When I moved into the property I asked for the ... Read Full Review
Comments (0)Was this helpful?:
We signed up to Silverman ...
Share On :
1 Star Review
By : 'Heather'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : SM6
27 Sept 2022
People found this helpful0
We signed up to Silverman Black because Simon appeared to come across knowledgeable and experienced. Having just had newborn twins we wanted the process to be smooth and stress free as possible. All was fine at first. We had an open day where we were told they had booked in 10 viewings however ... Read Full Review
Comments (0)Was this helpful?:
A big thank you to Simon and ...
Share On :
5 Star Review
By : 'Mandy'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Vendor)
Sold price : £565
Would you recommend ? : Yes
Postcode : SM5
2 Oct 2021
People found this helpful0
A big thank you to Simon and his team for selling our house in June 2021. The whole process was efficient and without to much stress. We had a ‘hiccup’ towards the end of our sale which we were not entirely happy about. But Simon with all his knowledge and experience managed to ... Read Full Review
Comments (0)Was this helpful?:
Brilliant ...
Share On :
5 Star Review
By : 'SylenaGrate'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SM6
3 Apr 2018
People found this helpful0
Dear Simon and Staff Just a quick note to thank you and your staff for making my house move as stress free as it ever can be. You Simon and your team are the nicest estate agents I have ever met. Best wishes from, ... Read Full Review
Comments on Agent Fees
Fantastic
Comments (0)Was this helpful?:
Thank you for all your ...
Share On :
5 Star Review
By : 'MarianClark'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SM5
6 Feb 2018
People found this helpful0
Thank you for all your support at this stressful time moving house. A big thank you to Alex, who has been wonderful. I am going to miss his phone calls (not, haha) Marian and ... Read Full Review
Comments on Agent Fees
Great
Comments (0)Was this helpful?:
You have been an absolute god ...
Share On :
5 Star Review
By : 'SeanF'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SM6
23 Jan 2018
People found this helpful0
You have been an absolute god send for us with the move and the sale of our property. We consider you our saviour through the whole process and all your help has been invaluable! Many thanks Sean & ... Read Full Review
Comments on Agent Fees
Absolutely Brilliant!
Comments (0)Was this helpful?:
Just wanted to say thank you ...
Share On :
5 Star Review
By : 'GrahamKnowles'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SM6
7 Jan 2018
People found this helpful0
Just wanted to say thank you so much for all your help with the purchase of 81 The Causeway and the letting of Devonshire House. We couldn't have done it without you. With many thanks and best regards Graham and ... Read Full Review
Comments on Agent Fees
Fantastic
Comments (0)Was this helpful?:
Thank you for all your help ...
Share On :
5 Star Review
By : 'Kayleigh'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SM6
20 Dec 2017
People found this helpful0
Thank you for all your help with our first move - you were friendly and made us feel very comfortable. ... Read Full Review
Comments on Agent Fees
Fantastic
Comments (0)Was this helpful?:
To All At Silverman ...
Share On :
5 Star Review
By : 'Tahir'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SM5
12 Dec 2017
People found this helpful0
To All At Silverman Black A very big thank you for all your help in finding a new nest for us. We really appreciate all your guidance and support. Tahir and ... Read Full Review
Comments on Agent Fees
Brilliant
Comments (0)Was this helpful?:
Thanks for everything! We ...
Share On :
5 Star Review
By : 'Tony'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SM6
30 Nov 2017
People found this helpful0
Thanks for everything! We would never have got there without your help and support. We are so happy with our result! Tony and ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
We wanted to say a massive ...
Share On :
5 Star Review
By : 'Irena'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SM6
16 Nov 2017
People found this helpful0
We wanted to say a massive thank you for all your hard work in helping us buy our house. Your patience is much appreciated! Best Regards Irena & ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
A big thank you to you all ...
Share On :
5 Star Review
By : 'Duncan'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SM5
18 Oct 2017
People found this helpful0
A big thank you to you all for you assistance in selling my house and finding such great buyers. Hope we keep in touch! ... Read Full Review
Comments on Agent Fees
Brilliant
Comments (0)Was this helpful?:
We've used Silverman Black as ...
Share On :
5 Star Review
By : 'ChrisM'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Buyer)
Sold price : £215000
Would you recommend ? : Yes
Postcode : SM5
6 Mar 2017
People found this helpful0
We've used Silverman Black as both a rental agent and also to buy a house from. Simon is very knowledgeable and helpful and we'll be very glad to use his services again in the ... Read Full Review
Comments on Agent Fees
Fine with a bit of negotiation
Comments (0)Was this helpful?:
Not at all impressed! I had ...
Share On :
1 Star Review
By : 'Khan'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : SM5
7 Feb 2017
People found this helpful0
Not at all impressed! I had Silverman Black round along with 2 other agents. Simon was a very smooth talker, telling me he had years of experience with Andrews & was the top agent on Carshalton. He said he had a buyer for my house and was very pushy. unfortunately I fell for his sales spiel, ... Read Full Review
Comments on Agent Fees
Very expensive!
Comments (0)Was this helpful?:
Silverman Black will think ...
Share On :
1 Star Review
By : 'Emma'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (Prospective Vendor/Buyer)
Sold price : £275000
Would you recommend ? : No
Postcode : SM5
7 Oct 2015
People found this helpful2
Silverman Black will think nothing if wasting your time, wasting their vendors time and seemingly act without a shred of integrity. I went to a viewing where the vendor himself showed me around and explained that they had already been under offer and after a number of weeks, that buyer had pulled ... Read Full Review
What agent could do to change your mind?
This man may have been in the industry a long time but customer service is a skill he does not possess. He could go on a course to learn that and a course for anger management but sadly, I'm not sure there's a course that teaches honesty or integrity!!
Comments on Agent Fees
Thank God no money left my purse for theirs!!
Comments (0)Was this helpful?:
I have to warn people NOT to ...
Share On :
1 Star Review
By : 'S'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : SM5
26 Mar 2015
People found this helpful1
I have to warn people NOT to use this agent! I went with this company as they're the first agent by the ponds in the High Street. I was given a polished sales pitch about the fact they're independent, they can get me a higher price than other Agents & will do me a deal. I phoned another Agent ... Read Full Review
Comments (0)Was this helpful?:
Silverman Black ...
Share On :
1 Star Review
By : 'Risarf'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : SM5
24 Oct 2013
People found this helpful2
Silverman Black Feedback Don't believe their hype! I feel for siv101 as I too have had a bad experience with this company! The owner goes on about having previously been employed by Andrews & how he can get a better price than any other agent.........! He talks the talk but sadly ... Read Full Review
What agent could do to change your mind?
Not lie to me when valuing the property & make false promises!
Comments (0)Was this helpful?:
AWFUL EXPERIENCE - Where ...
Share On :
1 Star Review
By : 'Siv101'
Branch : Carshalton, Bank House, 14 High Street
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : SM5
10 Jan 2013
People found this helpful4
AWFUL EXPERIENCE - Where do I start, we were initially enticed to put our property on for sale by the charming owner after 3 valuations, who promised us that they would get the house sold easily for more than the other 2 agents. We were completely suckered in and agreed to go on at the price ... Read Full Review
Comments (0)Was this helpful?:
1 - 19 of 19 items
No Staff Registered
NaN - NaN of items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
